Senior Manager Customer Debug Support Engineering Job Listing at AMD in Seattle, WA (Job ID 87657-en-us)

Description

WHAT YOU DO AT AMD CHANGES EVERYTHING 

At AMD, our mission is to build great products that accelerate next-generation computing experiences—from AI and data centers, to PCs, gaming and embedded systems. Grounded in a culture of innovation and collaboration, we believe real progress comes from bold ideas, human ingenuity and a shared passion to create something extraordinary. When you join AMD, you'll discover the real differentiator is our culture. We push the limits of innovation to solve the world's most important challenges—striving for execution excellence, while being direct, humble, collaborative, and inclusive of diverse perspectives. Join us as we shape the future of AI and beyond.  Together, we advance your career.  

THE ROLE

Step into a high-stakes leadership role at the intersection of cutting-edge silicon and global-scale AI deployment. As Senior Manager in the Platform Field Engineering team within Data Center Platform Engineering Group DPEG, you will build and lead a team of customer-facing debug engineers who own server- and rack-level hardware and firmware debug during customer bring-up and early deployment, with continued support through ODM factory build (NPI). Your team is the trusted technical bridge between AMD engineering, the world's largest data center customers, and global ODM partners. You set technical direction, develop talent, drive issues to root cause, keep customer deployments and ramp schedules on track, and roll up clear status to both internal and external leadership.

THE PERSON

You are a hands-on people leader who pairs deep system debug expertise with the executive presence to navigate intense customer escalations. You are equally at home in a customer bring-up lab chasing a field anomaly and in an executive review distilling fragmented data into a clear hypothesis and a decision. You lead without ego, influence cross-functional teams without direct authority, and treat the growth of your engineers as a personal success metric. You stay calm under pressure, are resourceful with scarce hardware, and believe customer success and technical excellence are inseparable.

KEY RESPONSIBILITIES

• Team Leadership: Build, lead, and mentor a team of customer-facing debug engineers covering server and rack-level HW/FW debug across customer deployment and NPI. Set technical benchmarks and foster career growth.
• Customer Debug & Field Resolution: Lead debug of platform bring-up, fleet anomalies, and early field failures at customer sites; drive issues to root cause and feed learnings back into design, validation, and manufacturing.
• Escalation Management: Serve as the senior escalation point for complex server/rack debug, driving cross-functional resolution and owning the customer-facing narrative through to closure.
• Status Reporting & Roll-Up: Own debug status tracking and prioritization, and roll up clear, decision-oriented updates for both internal and external (customer) leadership.
• Factory Build Support: Support HW/FW failure triage during ODM factory build and EVT/DVT/PVT gates, ensuring build issues are driven to definitive root cause and corrective action.
• Cross-Functional Coordination: Drive debug across design, validation, product engineering, firmware, and FA teams; align pre- and post-silicon debug with platform readiness and deployment schedules.
• Resourceful Debug Under Constraint: Prioritize scarce hardware across competing customer escalations, maximize coverage through shared setups, and enable effective remote debug when physical access is limited.
• Customer & ODM Engagement: Partner with customers, ODM teams, and Customer Program Managers; advise on AMD tools and debug methodologies, and contribute to technical and customer-facing documentation.

PREFERRED EXPERIENCE

• People Leadership: Recent years of experience managing customer-facing technical or engineering teams, including hiring, performance management, mentoring, and career development-ideally in data center, GPU, cloud, or HPC environments.
• Debug Depth: Deep hands-on experience with server- and rack-level hardware and firmware debug, including pre- and post-silicon debug across CPU, GPU, FPGA, memory, connectivity, RAS, and hotplug.
• NPI Mastery: Strong familiarity with hardware bring-up, validation, manufacturing, and test flows, and the transition from concept through EVT/DVT/PVT to volume production.
• Influence & Execution: Proven ability to drive execution across global, cross-functional teams and influence without direct authority in ambiguous, fast-paced environments.
• Customer & ODM Scale: Demonstrated experience supporting large-scale deployments and managing debug or quality programs across hyperscale, OEM, and enterprise customer segments and global ODM partners.
• Quality & Reliability: Working knowledge of reliability and quality metrics (yield, DPM, FIT) and system-level failure triage and FA engagement.
• Communication: Excellent written and verbal communication, including the ability to distill complex technical challenges into clear, decision-oriented messaging for executives and customers.
• AI Integration: Interest or experience in leveraging AI tools to optimize debug and quality workflows and drive measurable efficiency gains.

ACADEMIC CREDENTIALS

• Required: Bachelor's degree in Electrical Engineering, Computer Engineering, Computer Science, or a related technical discipline. Master's degree in a related technical field preferred

This role is not eligible for visa sponsorship.

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Benefits offered are described:  AMD benefits at a glance.

AMD does not accept unsolicited resumes from headhunters, recruitment agencies, or fee-based recruitment services. AMD and its subsidiaries are equal opportunity, inclusive employers and will consider all applicants without regard to age, ancestry, color, marital status, medical condition, mental or physical disability, national origin, race, religion, political and/or third-party affiliation, sex, pregnancy, sexual orientation, gender identity, military or veteran status, or any other characteristic protected by law.   We encourage applications from all qualified candidates and will accommodate applicants' needs under the respective laws throughout all stages of the recruitment and selection process.

AMD may use Artificial Intelligence to help screen, assess or select applicants for this position.  AMD's “Responsible AI Policy” is available here.

This posting is for an existing vacancy.