Description
DEPARTMENT OF ECONOMIC SECURITY Your Partner For A Stronger Arizona.
DES works with families, community organizations, advocates and state and federal partners to realize our collective vision: A thriving Arizona.
DES serves more than 3 million Arizonans. Our Mission is to strengthen individuals, families, and communities for a better quality of life. CUSTOMER SERVICE REPRESENTATIVE 2 Job Location: DIVISION OF BENEFITS AND MEDICAL ELIGIBILITY (DBME)
Family Assistance Administration (FAA)
DES On The Spot (DOTS)
6010 North 57th Glendale, Phoenix, Arizona 85301 Posting Details: Salary: $16.3500 hourly
Grade: 15
Closing Date: Thursday, January 23, 2025 Job Summary:
Would you like to be part of an amazing team that helps Arizonans thrive? At the Department of Economic Security (DES), we strengthen individuals, families, and communities for a better quality of life. DES is looking for individuals that are committed to service, community, and teamwork. To learn more about DES please visit des.az.gov; or click on the link here to view ‘Our DES' video. Come join the DES Team!
The Department of Economic Security, Division of Benefits and Medical Eligibility is seeking an experienced individual with customer service experience to join our team. This position works under general supervision and will provide administrative and customer service support for the DOTS program. This position will provide support, track, update, and input data into the automated system, and assist in keeping the office organized. Travel to many different locations within the area. This is an in-office position!
Essential Duties and Responsibilities include but are not limited to:
• Provide excellent customer service by greeting customers in person and on the telephone
• Provide support to office staff members; screen incoming telephone calls and mail, and route them to the appropriate staff member.
• Obtain preliminary information for screening purposes; update various computer databases; research, copy, scan, fax, log and track information.
•Register and input client applications into the eligibility systems that include but are not limited to Arizona Technical Eligibility Computer System (AZTECS) and Health-E-Arizona Plus.
Knowledge of:
• Customer service and interpersonal communication skills; professionalism when explaining general information, requirements, and processes.
Skill in:
• Office equipment, scanning, faxing, copying, and printing information and documents; proficiency with keyboarding and computer applications for research.
• Exceptional organizational skills to schedule, log and track people and information.
Ability to:
• Screen preliminary data for eligibility determination.
• Telephone etiquette.
The ideal candidate for this position will have:
• One-year experience in a direct contact position working with or providing customer service, answering questions, providing general information, and resolving simple procedural issues.
• Experience using computer software to research, track or prepare information or correspondence.
• Bi-lingual is a plus.
• This position requires driving, the use of a vehicle is an essential function of the job to conduct State business, then the following requirements apply: Driver's License Requirements.
• Successfully pass background and reference checks; employment is contingent upon completion of the above-mentioned process and the agency's ability to reasonably accommodate any restrictions.
• All newly hired State employees are subject to and must successfully complete the Electronic Employment Eligibility Verification Program (E-Verify).
The Arizona Department of Economic Security offers a comprehensive benefits package to include:
• Affordable medical, dental, life, and short-term disability insurance plans
• Participation in the Arizona State Retirement System (ASRS) and long-term disability plans
• 10 paid holidays per year
• Vacation time accrued at 4.00 hours bi-weekly for the first 3 years
• Paid Parental Leave-Up to 12 weeks per year paid leave for newborn or newly-placed foster/adopted child (pilot program).
• Sick time accrued at 3.70 hours bi-weekly
• Deferred compensation plan
• Wellness plans
• Tuition Reimbursement
• Stipend Opportunities
• Infant at Work Program
• Rideshare and Public Transit Subsidy
• Career Advancement & Employee Development Opportunities
• Flexible schedules to create a work/life balance
By providing the option of a full-time or part-time remote work schedule, employees enjoy improved work/life balance, report higher job satisfaction, and are more productive. Remote work is a management option and not an employee entitlement or right. An agency may terminate a remote work agreement at its discretion.
Learn more about the Paid Parental Leave pilot program here. For a complete list of benefits provided by The State of Arizona, please visit our benefits page
Retirement:State employees are required to participate in the Arizona State Retirement System (ASRS), the State sponsored retirement contribution plan and the Long-Term Disability (LTD) program after a 27-week waiting period. The ASRS defined benefit plan provides for life-long income upon retirement. You will also have the option to participate in a voluntary deferred compensation program to take advantage of tax-deferred retirement investments.
On, or shortly after, your first day of work you will be provided with additional information about the available insurance plans, enrollment instructions, submission deadlines and effective dates.
For questions about this career opportunity, please contact recruiter Shannon Anguiano at 480-876-0851 or ShannonAnguiano@azdes.gov.
Persons with a disability may request a reasonable accommodation such as a sign language interpreter or an alternative format by contacting 480-876-0851 or send email to shannonanguiano@azdes.gov. Requests should be made as early as possible to allow time to arrange the accommodation. The State of Arizona is an Equal Opportunity/Reasonable Accommodation Employer.
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