Description
This will be a hybrid position based out of the Banfield Pet Hospital headquarters in Vancouver, WA. This position requires an onsite presence at the Banfield headquarters 3 days/week.
Summary and Qualifications:
The Director of Total Rewards Experience leads a team dedicated to ensuring fair and competitive total rewards practices for all Banfield associates. This role partners with senior leadership, field leaders, and Mars Veterinary Health (MVH) stakeholders to design innovative programs and strategies, while also developing tools, guidelines, and practices that enhance the value of total rewards. The goal is to improve associate satisfaction, attraction, and retention.
This position involves frequent and active engagement with Senior Leaders at both Banfield and MVH, leveraging their team to explore various layers of the organization, gaining a deep understanding of challenges, goals, and associate needs. With these actions the role positively influences goal achievement and elevates compensation knowledge and literacy across all levels of the organization.
Essential Responsibilities and Tasks:
- Live and exemplify the Five Principles of Mars, Inc. within self and team.
- Design innovative compensation solutions that attract, motivate, and retain talent.
- Ensure total rewards programs are mutually beneficial, aligned with both business objectives and associate needs, while maximizing awareness and operational efficiency for the team and program participants.
- Manage end-to-end compensation processes for Hospital and Field Associates, including DVM pay strategies, production-based pay, para-professional compensation (base and incentives), and leadership incentives, overseeing all stages from creative design and stakeholder engagement to approval, execution, and ongoing management.
- Collaborate with internal stakeholders (Banfield leadership and People & Organization (P&O)) and ecosystem partners (MVH Rewards and Mars CPG) to enhance the associate experience while supporting harmonization and efficiency across the banners and positioning Banfield for long-term success.
- Provide strategic guidance through analysis of external market trends and internal performance data to ensure competitiveness, plan effectiveness, affordability, and alignment with the overall Compensation and Rewards strategy.
- Lead an agile team that continuously evaluates, adapts, creates, and sunsets rewards programs to drive desired behaviors, advocating for non-reward solutions when more appropriate.
- Bring the people strategy to life by setting short-, mid-, and long-term goals with clear roadmaps, ensuring effective communication and alignment with key stakeholders and associates.
- Manage and support signature processes such as merit reviews and annual variable pay, in partnership with Field, MVH, and P&O teams.
- Serve as a strategic partner in organizational design, promotions, and new role creation through job evaluations and proposals across all organizational levels.
- Drive efficiency through innovative use of technology and analytics, leveraging tools to automate processes, digitize programs, enhance the associate experience, and deliver actionable business insights.
- Increase organizational understanding of Compensation and Rewards by delivering clear, modern communication and educational materials. Utilize internal platforms like bRewarded, collaborate with Corporate Affairs for effective outreach, and develop training for P&O teams, leaders, and associates.
- Prepare and present proposals for approval through appropriate governance channels at both the Banfield and Mars organizational levels.
- Build and maintain a high-performing team through effective training, coaching, team building, and succession planning, developing professional growth plans for each team member.
- Other job duties as assigned.
Special Working Conditions:
- This position requires 25% travel.
- Ability to work at a computer for long periods of time.
- Project timelines and work volume/deadlines may often require more than 40 hours per week to complete essential duties of this job.
- Must have mental processes for reasoning, remembering, mathematics, and language ability (reading, writing, and speaking the English language) to perform the duties proficiently.
- Ability to carry out instructions furnished in written, oral, or diagram form and to solve problems involving several variables.
- Ability to stand, walk, stoop, kneel, crouch, and climb as well as manipulate (lift, carry, move) up to 25 pounds.
- Requires good hand-eye coordination, arm-hand-finger dexterity with the ability to grasp, and visual acuity to use a keyboard and operate necessary equipment.
- The noise level in the work environment is normally moderate.
- Environment where pets are present.
- The physical demands and work environment characteristics described here are representative of those that must be met by an associate to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Experience, Education and/or Training:
- Bachelor's degree is required, or the equivalent combination of education, training and experience that provides the required knowledge, skills, and abilities.
- At least 10 years of experience in Human Resources, with a minimum of seven years in Rewards-related positions, are required.
- Advanced Excel (for modeling, calculations) and PowerPoint (creating compelling proposals) are required.
- Ability to design and maintain compensation programs is required.
- Ability to lead complex projects is required.
- Ability to navigate and influence stakeholders at all levels (peers to senior leadership) is required.
- Three years of people management is preferred.
- CPP and/or GRP is preferred.
The pay range for this role is $193,388 - $265,908.
The pay range listed reflects a general hiring range for the area, with the specific rate determined based on the candidate's experience, skill level, abilities, and education, and may vary depending on location and schedule.
Benefits:
Here at Banfield, we prioritize your well-being and professional growth by offering a comprehensive total rewards package, including health, wellness, and financial support for you, your family, and even your pets. Check out some of our “Meow-velous” benefits:
- Comprehensive Medical, Dental, and Vision Insurance: Enjoy peace of mind knowing your health and wellness are our top priorities. We've got your essential medical, dental, and vision care covered.
- Generous Retirement Plans (401(k) and Roth): Invest in your future and enjoy a generous company match to help you build a secure financial future.*
- Paid Time Off and Holidays: Take a break, recharge your wellbeing, and celebrate days of personal significance with paid time off and holidays.*
- Top-Tier Mental Health and Wellbeing Resources: Your mental health matters. Access our industry-leading resources, including free coaching and counseling sessions, to support your overall wellbeing and help you thrive.*
- Associate Life Insurance (company-paid) & Supplemental Life Insurance: Protect your loved ones with our company-paid Associate life insurance and have the option to purchase additional coverage for extra peace of mind.
- Company-Paid Short- and Long-Term Disability: Feel secure knowing that if you face a temporary or long-term disability, you'll have financial protection.
- Flexible Spending Accounts (FSA): Save on healthcare and dependent care expenses by setting aside pre-tax money. It's a smart way to manage your budget and take care of your needs.
- Health Savings Account (HSA): Make the most of your healthcare dollars with a tax-advantaged HSA, allowing you to pay for medical expenses with pre-tax funds.
- Paid Parental Leave: We support growing families with paid parental leave for both birth and adoption, giving you precious time to bond with your new family addition.
- Continuing Education Allowance (for Eligible Positions): Banfield is committed to supporting the professional growth of our Associates. This allowance provides financial assistance to pursue continuing education opportunities.*
- Back-Up Child and Elder Care & Family Support Resources: When life's unpredictable moments arise, our backup care and family support benefits provide the help you need to keep things running smoothly.*
- Fertility and Family Building Support: We're here for you on your journey to parenthood, offering comprehensive support for fertility treatments and family-building options.
- Digital Exercise Therapy: Stay active and healthy with our digital exercise therapy program, designed to fit your busy lifestyle, and keep you moving.
- Voluntary Protection Benefits: Get peace of mind with protection against the unexpected. You can purchase coverage to help support you financially during hospital stays, critical illness, and accidents.*
- Legal Plan: Gain extra peace of mind with our affordable and accessible legal plan which includes coverage for a wide range of legal needs.*
- Identity Protection: Identity Protection helps safeguard your personal information by alerting you to suspicious activity and providing support if your information is stolen.*
- Commuter Benefits: Say goodbye to commuting stress with our commuter benefits, making your daily journey more convenient and cost-effective.*
- Three Free Optimum Wellness Plans for Pets: We care about your furry friends too! Enjoy three free wellness plans to ensure your pets receive the best preventive and general care.*
- Exclusive Discounts: Unlock a world of savings with our wide variety of exclusive discounts on products and services, making life more affordable and enjoyable.*
Benefits eligibility is based on employment status. Full-time (FT) Associates are eligible for all benefit programs; Part-time Associates are eligible for those benefits with an asterisk (*).
WE ARE A DRUG-FREE, SMOKE-FREE, EQUAL OPPORTUNITY EMPLOYER.
Banfield Pet Hospital® strongly supports and values the uniqueness of all individuals and promotes a work environment where diversity is embraced. Banfield Pet Hospital is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, sexual orientation, gender identity, age, genetic information, status as a protected veteran, or status as a qualified individual with disability. Banfield Pet Hospital complies with all applicable federal, state and local laws governing nondiscrimination in employment in every Banfield location. #FT
Apply on company website
Find Connections via Linkedin
