People Solutions Analyst, EU (Mars Veterinary Health) Job Listing at Banfield Pet Hospital in Amsterdam (Job ID R-209183)

Description

Summary and Qualifications:

As part of the Mars Petcare family of businesses, Mars Veterinary Health is a global network of veterinary practices made possible by 75,000 Associates who care for millions of pets across nearly 3,000 clinics in more than 20 countries each year. We are committed to leveraging our reach to make a long-term positive impact on people, pets, and the planet and know our Purpose – A BETTER WORLD FOR PETS – starts with the people who care for them. We strive to offer unparalleled veterinary care for pets by first and foremost enabling and empowering our Associates to do what they love, whether in primary, specialty, and emergency care or management and leadership.

Role Purpose

As a member of the People Solutions team for MVH, you act as a project manager and configurator for system enhancements and configurations.

You are an expert in people-related processes including job applications, requisitions, recruiting, hiring, onboarding, job changes, timekeeping, compensation changes, and terminations.

You collaborate closely with business leaders and P&O Business Partners to understand business requirements and translate how those requirements are captured within Workday.

Essential Responsibilities and Tasks:

• Live and exemplify the Five Principles of Mars, Inc. within self and team.
• Perform tier 2 and tier 3 support for the Workday platform, solving issues with a predefined SLA in ServiceNow or other work management systems. Confer with business unit stakeholders, People Systems, BU Support & Continuous Improvement, and MVH users to identify problems within the application, replicate them, and troubleshoot for root cause – resolving the issue or escalating as needed.
• Guide Tier 4 AMS system-related process enhancements and bug fixes including conducting surveys and/or focus groups to get assessment of assigned segments processes and needed enhancements, assessing the systems to determine if they are configured in a way that meets business requirements, and documenting/delivering requirements to Tier 4 AMS group
• Collaborate with P&O leaders and P&O Business Partner(s) to determine/prioritize the fixes and enhancements, partnering across Business Solutions team and with People Systems to create roadmap for enhancements and system changes.
• Configure and smoke test enhancements/fixes based on design specifications as discussed with the business. For complex configurations, partner with Systems team to communicate requirements and test configuration set up.
• Coordinate with segment HR to identify additional testers as needed and partner with other Solutions Analysts to continuously identify opportunities to consolidate or standardize processes, approvals, and workflows.
• Maintains technical and industry trend knowledge by participating in Workday Community and other forums, including on-line discussions, brainstorms, voting, training, webinars, etc.
• Guide Tier 4 AMS system-related process enhancements and bug fixes including conducting surveys and/or focus groups to get assessment of assigned segments processes and needed enhancements, assessing the systems to determine if they are configured in a way that meets business requirements, and documenting/delivering requirements to Tier 4 AMS group
• Support training and communications development and delivery as needed. Work with P&O leaders, P&O Business Partners, and BU Support & Continuous Improvement to determine any additional training and/or communications that are needed. Partner with BU Support & Continuous Improvement to develop and/or adapt training content to ensure applicability and deliver to assigned segment. Support the delivery of training by facilitating classes and/or conducting train-the-trainer sessions with other segment P&O team members
• Support general system enhancements and bug fixes, partner with BU Support & Continuous Improvement and People Systems teams on any testing needed for scheduled system upgrades and participate in the planning and development of future products and projects.
• Other job duties as assigned.

Special Working Conditions:

• Hybrid role, working from Hub location 3x a week.
• Ability to work at a computer for long periods of time. 
• Project timelines and work volume/deadlines may often require more than 40 hours per week to complete essential duties of this job.
• Must have mental processes for reasoning, remembering, mathematics and language ability (reading, writing, and speaking the English language) to perform the duties proficiently.
• Ability to carry out instructions furnished in written, oral, or diagram form and to solve problems involving several variables.
• Ability to stand, walk, stoop, kneel, crouch, and climb as well as manipulate (lift, carry, move) up to 50 pounds.
• Requires good hand-eye coordination, arm-hand-finger dexterity with the ability to grasp, and visual acuity to use a keyboard and operate necessary equipment.
• The noise level in the work environment is normally moderate.
• Environment where pets are present.

Experience, Education and/or Training:

• Bachelor's Degree is required in Human Resources, Information Service/Technology, Business Administration, or related discipline.
• Minimum of 5 years' experience in Human Resources including experience with the design, implementation, and support of HR Information Systems.
• 3+ years' Workday system administration/maintenance experience.
• Experience gathering data requirements and documentation with basic understanding of business process mapping.
• Strong understanding of HR practices and procedures as well as an understanding of how those translate into systems. Ability to maintain a high level of integrity and maintain confidentiality internally and externally with HR data.
• Strong computer skills and ability to work at a computer for long periods of time
• Required Ability to build consensus with other team members and stakeholders, and strong communication skills
• Must have mental processes for reasoning, remembering, mathematics and language ability (reading, writing, and speaking the English language) to perform the duties proficiently.
• Ability to carry out instructions furnished in written, oral or diagram form and to solve problems involving several variables.
• Preferred: Ability to demonstrate excellent analytical, design, problem-solving, critical thinking, and organization skills.
• Preferred: Ability to clearly translate technical jargon to non-technical audiences, and vice-versa.
• Preferred: Strong presentation skills
• Preferred: Health care background (veterinary or human healthcare, pharmaceutical, etc.).

What We Offer – The Good Stuff:

• Competitive salary with paid time off & holidays so you can spend time with the people you love.
• Medical, dental, and vision insurance for you and your loved ones.
• Fertility and family-building assistance.
• Paid Parental leave.
• Practice Paid Basic Life Insurance.
• Practice Paid Short- and Long-Term Disability.
• Competitive referral program – join our team, bring your friends, and get paid.
• Automatic enrollment 401(k) Savings Plan after 60 days of employment with generous company match.
• Commuter Benefits.
• Legal Plan.
• Health Savings Account & Flexible Spending Account.
• Mental health support and resources.
• Paid Volunteering.
• Optimum Wellness Plans® for up to three pets.
• Continuing Education allowance & MED hours for eligible positions.
• Student Debt Relief (for full-time DVMs).
• A Variety of discounts including Mars, PetSmart, Royal Canin, fitness, cellular and so much more.

WE ARE A DRUG-FREE, SMOKE-FREE, EQUAL OPPORTUNITY EMPLOYER.

Mars Veterinary Health (MVH)® strongly supports and values the uniqueness of all individuals and promotes a work environment where diversity is embraced. MVH is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, sexual orientation, gender identity, age, genetic information, status as a protected veteran, or status as a qualified individual with disability. MVH complies with all applicable federal, state and local laws governing nondiscrimination in employment in every MVH location.