Description
BANFIELD PET HOSPITAL
VETERINARY HOSPTIAL SHIFT LEAD – CO
Effective: 9/8/2024
SUMMARY OF JOB PURPOSE AND FUNCTION
The role of the Shift Lead is to perform the duties of a Client Services Coordinator or
Vet Assistant when not filling in or assisting the Practice Manager or Chief of Staff in
guiding the team to maximize productivity and profitability of the hospital. This position
works with the Practice Manager and/or Chief of Staff (COS) to ensure effective
communication with all clients and internal stakeholders and colleagues.
The right person for this job takes great enjoyment in:
• Assisting and supporting the hospital leadership in developing an efficient,
productive team that provides the highest quality care and service to the most
pets and clients.
• Following Banfield protocols and practices, focusing the team to achieve practice
priorities while building our culture and brand.
• Day-to-day supervision of the team when called upon and ensuring quality
medical care, exceptional client service, associate engagement and maximum
productivity.
• Helping create an environment where a team can deliver quality, efficient and
effective veterinary care to pets and fostering an environment that engages
associates, where associates do their best and feel good about being a member
of the team.
• Providing professional, efficient and exceptional client service (lead by example),
ensuring all associates do the same, to include client education about Optimum
Wellness Plans, preventive care, pet health needs, hospital services, marketing
campaigns, and other related information; effectively resolve client issues.
• Assisting in effectively scheduling associates to meet client needs according,
while proactively planning time off and CE scheduling.
• Ensuring compliance with all practice policies and procedures.
• Ensuring adherence to Banfield dress and grooming guidelines.
A career at Banfield means you'll find yourself working in the pet healthcare field
alongside industry experts with a chance to make a difference in the lives of pets and
the clients we serve through client education and effective communications. Work in a
fun team environment that offers a clear career path you can pursue if continued growth
and learning is your goal. Banfield offers all associates a generous benefits package
including 401(k), paid time off and Optimum Wellness Plans® for your pets. In addition,
medical, vision and dental insurance is offered to associates based on eligibility.
If you want to become an integral part of an effective team that allows you to put your
love of pets to work and are looking for a career with a growing company that cares
about the families and pets we serve, please visit Banfield.com/Careers and apply today
for an opportunity in your area. We look forward to speaking with you about your desire
to join Banfield and make a better world for pets! • You must believe preventive care is the best and only way to achieve a long and
healthy life for each pet.
• You must embrace and thrive on providing exceptional client and pet
experiences.
• You must be available to work weekend and evening shifts.
• You must be comfortable working in an environment with loud noise and strong
smells.
• You must be 18 years of age or older.
• You must have a minimum of two years of veterinary hospital experience.
• We are a drug-free, smoke-free, equal opportunity employer.
BENEFITS & COMPENSATION
• Pay Range for this role is $17.57 - $28.05/hour. Specific pay rates are dependent
on experience, skill level, and education of the candidate, as well as geographic
location.
• Banfield offers an industry competitive benefits package and continues to invest
in and evolve benefits programs that meet the health, wellness, and financial
needs of our associates. Our benefits package includes:
o Medical, Dental, Vision
o Basic Life (company paid) & Supplemental Life
o Short- and Long-Term Disability (company paid)
o Flexible Spending Accounts
o Commuter Benefits*
o Legal Plan*
o Health Savings Account with company funding
o 401(k) with generous company match*
o Paid Time Off & Holidays*
o Paid Parental Leave
o Student Debt Program (for FT DVMs)
o Continuing Education allowance for eligible positions*
o Free Optimum Wellness Plans for your pets' preventive and general care*
*Benefits eligibility is based on employment status. FT associates are eligible for all benefits programs
(Student Debt Program available for FT DVMs only); PT associates are eligible for those benefits
highlighted with an asterisk*.
WE ARE A DRUG-FREE, SMOKE-FREE, EQUAL OPPORTUNITY EMPLOYER.
Banfield Pet Hospital® strongly supports and values the uniqueness of all individuals and
promotes a work environment where diversity is embraced. Banfield Pet Hospital is an equal
opportunity employer. All qualified applicants will receive consideration for employment without
regard to race, religion, color, national origin, sex, sexual orientation, gender identity, age,
genetic information, status as a protected veteran, or status as a qualified individual with
disability. Banfield Pet Hospital complies with all applicable federal, state and local laws
governing nondiscrimination in employment in every Banfield location.
Last Updated: 10/1/2024
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