Program Specialist 2 in Counseling Center Job Listing at Bellevue College in Bellevue, WA (Job ID 14443)

Description

Position Summary  

The Program Specialist 2 is a vital member of the counseling team and coordinates the program services and resources for the Counseling Center. This position serves as the initial point of contact for students seeking counseling support. The Program Specialist 2 oversees the day-to-day operations of the counseling center such as conferring with faculty counselors to coordinate counseling availability, setting up student appointments, maintaining student data base, monitoring student attendance to appointments, reviewing and reconciling the department budget with guidance from the Dean of Student Support and supervising student workers. 

Pay, Benefits & Work Schedule  

Position Salary Range: $45,900/year - $61,296/year

The salary information shown above is a general guideline only. The salary will be determined based on candidate's qualifications and related experience, as well as market and business considerations. Individuals newly hired to Classified position are placed in a salary range based on the WPEA Collective Bargaining Agreement.

We offer comprehensive compensation package with salary and benefits as the main components. Competitive salary is within the Range stated above, and commensurate with qualifications and experience. Generous benefits package is offered through Washington State plans that includes multiple medical, dental, life and disability coverage choices for employees and dependents; choices of retirement and deferred compensation plans; paid holidays, sick, and vacation plans; transit program, reduced tuition, employee discounts and memberships, etc.

The employee is scheduled to work 40 hours per workweek. This is a Classified, overtime eligible position and represented by the Washington Public Employee Association of Higher Education (WPEA-HE).

About The College  

Bellevue College is a diverse student-centered, comprehensive and innovative college, committed to teaching excellence that advances the life-long educational development of its students while strengthening the economic, social and cultural life of its diverse community. Bellevue College is located just 10 miles east of Seattle where we serve a student population of over 54% students of color and over 1,300 international students. The college promotes student success by providing high-quality, flexible, accessible educational programs and services; advancing pluralism, inclusion and global awareness; and acting as a catalyst and collaborator for a vibrant region.

We strive to create a vibrant and inclusive campus community that supports a diverse student body, faculty and staff. As an essential part of our mission and goals, diversity, equity and pluralism are promoted and fostered in all aspects of college life. By enriching student life through leadership opportunities, personal learning and cultural experiences, we are committed to building an inclusive and diverse campus community that fosters creativity, innovation and student success.

For more information, visit BC Facts at a Glance @ Bellevue College.

About the Department  

The Bellevue College Counseling Center offers a wide array of services ranging from mental health counseling to employee consultations to workshops. Primarily, the Center provides individual mental health and group counseling to registered Bellevue College students. Mental health counseling services include: personal (psychotherapy), career, and educational counseling. The Counseling Center also provides drop-in crisis counseling for students who are in emotional distress or are at immediate risk of harm to themselves or others. The Counseling Center also provides counseling services to students struggling academically.

The Counseling Center faculty also develop and present workshops to various classes and groups on campus, such as stress management; provides consultations to employees regarding student mental health issues; teaches Human Development classes; and serves on various committees and taskforces within the Center and across campus.  

Essential Functions  

Counseling Center Coordination

• Oversee the reception of students and parents, staff, and faculty at the front desk, including prioritizing the answering of phones, greeting drop-in traffic, responding to emails and mail utilizing MS Teams, phone calls and emails
• Provide direct front-line service to students, faculty, staff and community members
• Schedule and monitor student appointments
• Support counselors in the creation and maintenance of their calendars
• Screen, and respond to students¿ counseling-related inquiries that may not require a counselor¿s personal attention or appointment
• Create and maintain organized, confidential student information, and archive old records according to BC policy
• Input, update and manage student data information in the Counseling database.
• Disseminate accurate and up-to-date departmental and college information to the Counseling team
• Attend meetings and/or conferences as the program representative
• Prepare ADA accessible promotional materials for the Counseling Department (e.g., posters/flyers, stickers, business cards) using various technological tools (e.g., Canva)
• Coordinate registration of Counseling Center for campus-wide events (such as Involvement Fair, Discovery Day)
• Manage the Counseling Center website, including making updates and checking links.
• Assist the Program Chair with managing Human Development (HD) classes (e.g., run class permission codes)

Student CARE & Support

• Refer students to appropriate campus services and educational departments
• Assist in handling complex student situations by connecting students to appropriate counselor or campus and community resources
• Attend weekly CARE meetings
• Review incoming incident reports, reply to referral source to confirm receipt of incident report, and identify next steps (e.g., immediate response vs. assign for timely follow-up)
• Create and assign new cases to CARE Team members
• Assist with entering case management notes, file management, and administratively closing cases
• Conduct student phone calls, emails, and other outreach to connect students to BC Counseling Center and/or other campus resources

Supervision

• Supervise student employees/part-time staff 
• Recruit and schedule student employees/part-time staff

Budget Review and purchase management

• Order supplies for the department
• Review expenditures to meet established budget procedures
• Reconcile monthly expenses and complete required reports
• Track department budget and faculty counseling professional development funds
• Assist counselors in purchasing and registering for professional development trainings

Other

• Perform other duties as assigned

Minimum Qualifications  

• Associate's degree or equivalent education/experience
• Experience coordinating complex programs involving multiple stakeholders
• Experience assisting students/clients who may be under duress or experiencing a personal crisis
• Experience mediating and resolving challenging situations in a diverse multicultural environment while practicing independent judgement and professionalism
• Demonstrated ability to use computers for data entry, web applications, and internet searches
• Effective verbal and written communication and customer service skills
• Demonstrated ability to manage competing priorities, multitask and manage workload in fast-paced environment

Preferred Qualifications  

• Bachelor's degree in psychology, social work, human services or related field
• Experience tracking budget expenditures and following budget procedures
• Experience interpreting and explaining agency policies, including conflict resolution and complaint process
• Experience working with college Learning Management Systems
• Experience working with computers tools for graphic design/promotional/marketing materials (e.g. canva)
• Experience with case management, identifying student needs and referring to appropriate resources

Conditions of Employment  

Bellevue College intends to provide a drug-free, healthy, safe, and secure work and educational environment. Each employee is expected to report to work in an appropriate mental and physical condition to perform her/his/their assigned duties.

Bellevue College employs only U.S. citizens and lawfully authorized non-U.S. citizens. All new employees must show employment eligibility verification as required by the U.S. Citizenship and Immigration Services. 

Sexual Misconduct and Background Check:

Prior to start of employment, finalists(s) for this position will be subject to a pre-employment background check as a condition of employment. Information from the background check will not necessarily preclude employment, but will be considered in determining the applicant's suitability and competence to perform in the position.

Applicants considered for this position will be required to disclose if they are the subject of any substantiated findings or current investigations related to sexual misconduct at their current employment and past employment. Disclosure is required under Washington State Law.

Check frequently in your inbox, spam, junk, clutter email folders for any communication regarding the next steps from Bellevue College and our background check partners.

Reference Check:

Reference checks may include, but are not limited to, contacting references and verification of work experience, and/or past job duties. 

Other Information  

• This position is NOT eligible for relocation allowance.
• This position is NOT eligible for sponsorship for employment-based visa.

How To Apply  

Applications received by 12/01/2024 will be given full consideration. Applications received after that date may be considered until the position is filled. 

All individuals interested in this position are encouraged to apply. Your application must include a complete online application and all of the required documents below to be considered complete. Any application that does not provide all requested information will not be considered for the position (only submit required documents with the application, additional will not be reviewed.) Please review Application Tips before applying. Current Bellevue College employees should apply the position through Employee Self Service.

Required application materials:   

• Attach a Cover Letter (min 1 pg., max 2 pgs.)
• Attach a Resume
• Attach a Diversity Statement (min 1 pg., max 2 pgs.) that addresses the following: Please describe your experience working with people of diverse social identifies (race, gender, gender identity, sexual orientation, class, ability status, etc.) and/or engaged in conversations about equity. Please also provide specific examples of how your educational and/or professional experiences, demonstrate your commitment to diversity, equity, and inclusion.
• Complete the Job Questionnaires if applicable

Contact: 
If you have questions with regards to the application or the hiring process, please contact Office of Human Resources at jobs@bellevuecollege.edu.

EEO Statement  

Bellevue College does not discriminate on the basis of race, color, national origin, language, ethnicity, religion, veteran status, sex, sexual orientation, including gender identity or expression, disability, or age in its programs and activities. Please see policy 4150 at www.bellevuecollege.edu/policies/. The following people have been designated to handle inquiries regarding non-discrimination policies: Title IX Coordinator, 425-564-2641, Office C227, and EEOC/504 Compliance Officer, 425-564-2178, Office B126. 

Applicants with disabilities who require assistance with the recruitment process may contact hraccommodations@bellevuecollege.edu.  

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