PFS Credit Supervisor (FT Salaried) Job Listing at Blanchard Valley Health System in Findlay, OH (Job ID 18896)

Description

PURPOSE OF THIS POSITION

The credit supervisor oversees the output and quality of back-end business functions/users and collaborates with the manager and/or director of revenue cycle/finance to identify areas of improvement. This individual will be able to motivate staff members to work quickly and with precision. This individual will also work interdepartmentally with other departments' staff, create reports regularly, and complete other duties as assigned by the business office manager. 

JOB DUTIES/RESPONSIBILITIES

• Duty 1. Supervisors' business office personnel in the completion of all essential functions including collections, cash posting, accounts receivable, etc.
• Duty 2. Monitors quality and productivity levels for both individual staff members and the team as a whole; identifies and re-trains underperforming staff members as needed.
• Duty 3. Performs supervisory administrative support functions including but not limited to assists in the recruiting and hiring process, training & education of associates, coordinate staff schedules, payroll, and completion of associate performance evaluations, recognition, and reward, disciplinary follow up as appropriate.   Monitors adherence to established quality/productivity standards and department metrics, assists in the development, and monitor completion of competencies and organization mandatory requirements, etc.
• Duty 4. Serves as a resource for staff/patient questions related to business office functions.
• Duty 5. Upholds customer service policies by interacting with patients, relatives, and staff in a professional manner.
• Duty 6. Acts as a liaison between revenue cycle departments, managed care, and clinical departments. Assists with education as needed. Promotes positivity, service oriented and team approach within department staff to effectively reach initiatives.
• Duty 7. Knowledge of department functions and can support end users in day-to-day operations and job functions as necessary.
• Duty 8. Coordinates with other Revenue cycle leadership regarding daily operations, consistent communication, and workflow improvement. Has the ability to research issues and remain complaint in all aspects of payer guidelines and regulations that creates a complaint claim form and the collection of outstanding balances. Has the ability to incorporate these standards into the daily education and training of the staff.
• Duty 9. Creation and/or implementation of Revenue cycle projects assigned by manager/director. Maintains leadership of those projects until finalization occurs. Presents, implements, and educates changes because of those projects.
• Duty 10. Remains current on collection laws, Medicare/Medicaid laws, HCAP regulations and guidelines, third party funding requirements, and adheres to all requirements for compliancy.
• Duty 11. Communicates using various methods.  Solicits feedback from end users to assist with planning future training, coordination of upgrades, and prioritizing the need for system enhancements.  Supports associate engagement efforts.
• Duty 12. Assures confidentiality of patient information. Adheres to all aspects of billing and Credit & Collections including but not limited to HIPAA related privacy, security and transaction & code set regulations and HCAP and Charity Care functions related to patient accounts within Patient Financial Services

REQUIRED QUALIFICATIONS

• Associate degree in related field or significant management or Revenue Cycle related experience required.
• 2-3 years supervisory experience, specifically managing staff.
• Mastery of desktop applications including MS Office (Word, PowerPoint, advanced Excel and
• Access) and data base management applications
• Problem Solving/analytic skills.
• Ability to teach adult learners.
• Well-developed time management and organizational skills
• Highly developed and positive service-oriented interpersonal and communication skills required to interact with diverse team members throughout the organization.
• Open minded, flexible, good listening skills, and ability to build strong relationships.
• Dependable with a high level of initiative.  Meets commitments, works independently, accepts accountability, embraces change, and stays focused under pressure.
• Certified Patient Financial Services Specialist certificate, Certified Revenue cycle leader certificate to be completed within 12 months of hire date.
• A valid driver's license is required (if you do not have a valid Ohio driver's license you must obtain one within 30 days of your residency in the state).  You must also meet BVHS's company fleet policy and insurance company requirements, and any other requirements that may be required to operate a vehicle.

PREFERRED QUALIFICATIONS

• 2-3 years hospital patient financial services (business office) experience.
• Medical terminology, billing, and/or collections experience.

PHYSICAL DEMANDS

This position requires a full range of body motion with intermittent bending, squatting, kneeling, and twisting. The associate must be able to sit for three hours, walk for one hour and stand for two hours per day. The associate must be able to lift 20 pounds. The individual must have excellent eye/hand coordination to operate the machines. This position requires corrected vision and hearing in the normal range.