Description
"At BMC trust is not just a word - it's a way of life!"
We are an award-winning, equal opportunity, culturally diverse, fun place to be. Giving back to the community drives us to be better every single day. Our work environment allows you to balance your priorities, because we know you will bring your best every day. We will champion your wins and shout them from the rooftops. Your peers will inspire, drive, support you, and make you laugh out loud!
We help our customers free up time and space to become an Autonomous Digital Enterprise that conquers the opportunities ahead - and are relentless in the pursuit of innovation!
Join us as a Customer Support Specialist !
Customer Success brings the transcendent customer experience to life by empowering customers to achieve the value and impact of their BMC investments. Customer Success accelerates core business outcomes, mitigates risk, cultivates relationships, removes friction, and improves customer experience. No better team to join when customer centricity is at the heart of BMC's strategy!
As a Technical Support Analyst, you will help drive our long-term go to market offering by helping our customers leverage their world-class technology and partnership with BMC so that they realize the full value of their investments.
Here is how, through this exciting role, you will contribute to BMC's and your own success:
The Staff Specialist Technical Support Analyst/Senior Technical Support Analyst is responsible for working with customers to diagnose, troubleshoot, debug and resolve product issues of moderate scope. This individual takes ownership of and exercises judgment within defined procedures and practices to determine appropriate actions to resolve customer issues.
- Respond to and resolve all customer inquiries (via phone, e-mail, Team, Zoom). Communicate in a courteous and professional manner that inspires confidence in your ability to troubleshoot and resolve issues
- Act as knowledge champion helping improve the quality of Knowledge Base.
- Utilize the internal BMC systems during the technical support process and find new, innovative ways to make the process more efficient.
- Act as a resource of knowledge in your area(s) of expertise, whether it is an BMC Module, solution knowledge, or other experience.
- Positively impacting high value account(s) / customers through working on critical issues.
- Identifies areas of business improvements and thus solving them with minimum direction
- Shares knowledge as a process, mentors team members and invests time in helping the whole team perform better
- Bachelor's Degree (BE/B.Tech/BCA/MCA/B.Sc) with 5-7 years of hands-on experience in IT. Minimum 5 years in a Technical Support Role with software product.
- Linux/Unix Certification is a plus
- Strong knowledge on one of the UNIX/Linux operating systems.
- Basic knowledge of windows and experience on application/production server.
- Knowledge and understanding of basic networking concepts and Shell Scripting
- Have exposure in handling global enterprise customers.
- Added Advantage
- Database (Basics of PL SQL, DB-log analysis, system activity report, etc)
- Windows Administration – Active Directory, Domain controllers.
- Knowledge of cloud, Dockers, Kubernetes
- Virtualization (VM Hypervisors, VM Administration, HyperV, LDOM)
- Powershell and Kerberos Authentication
- Hands-on experience of troubleshooting on operating systems.
- Excellent Communication skills & experience on working with global customers.
- Good troubleshooting skills and Flexible with work hours.
- Experience in BMC Discovery/ADDM 11.x, 12.x, 21.x, 22.x, 23.x, 24.x
- ITIL Foundation Certification is a plus.
- Experience in deployment based on Outposts, Clustering and Consolidation
- Experience integrating BMC Discovery with CMDB and/or ServiceNow.
- Basic knowledge of TPL Programming and Application Modelling
Our commitment to you!
BMC's culture is built around its people. We have 6000+ brilliant minds working together across the globe. You won't be known just by your employee number, but for your true authentic self. BMC lets you be YOU!
If after reading the above, You're unsure if you meet the qualifications of this role but are deeply excited about BMC and this team, we still encourage you to apply! We want to attract talents from diverse backgrounds and experience to ensure we face the world together with the best ideas!
BMC is committed to equal opportunity employment regardless of race, age, sex, creed, color, religion, citizenship status, sexual orientation, gender, gender expression, gender identity, national origin, disability, marital status, pregnancy, disabled veteran or status as a protected veteran. If you need a reasonable accommodation for any part of the application and hiring process, visit the accommodation request page.
BMC Software maintains a strict policy of not requesting any form of payment in exchange for employment opportunities, upholding a fair and ethical hiring process.At BMC we believe in pay transparency and have set the midpoint of the salary band for this role at 2,033,200 INR. Actual salaries depend on a wide range of factors that are considered in making compensation decisions, including but not limited to skill sets; experience and training, licensure, and certifications; and other business and organizational needs.
The salary listed is just one component of BMC's employee compensation package. Other rewards may include a variable plan and country specific benefits.
We are committed to ensuring that our employees are paid fairly and equitably, and that we are transparent about our compensation practices.
(Returnship@BMC)
Had a break in your career? No worries. This role is eligible for candidates who have taken a break in their career and want to re-enter the workforce. If your expertise matches the above job, visit to https://bmcrecruit.avature.net/returnship know more and how to apply.
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