Description
CareerArc Code CA_UT #LI-UT1 Hybrid: #LI-Hybrid This Is Helix. Powered by You.
At BMC Helix, we don't do ordinary. We're the AI-native engine behind the world's most forward-thinking IT organizations, helping them focus on what matters most. What are we passionate about? We're here to reset the economics of enterprise IT and help others realize the ROI of AI.
We are a mix of curious minds, creative thinkers, and courageous builders who believe tech should change the game—not just play it. We celebrate wins, support each other, and laugh a lot.
We are the change makers. With decades of leadership and established trust in IT service and operations management, we're scaling with purpose—through organic innovation, strategic acquisitions, and relentless R&D. Our open-first Agentic AI platform empowers autonomous agents to drive real outcomes with speed, accountability, and precision.
We are laser-focused on delivering real value to our customers by accelerating innovation and the application of applying agentic AI in digital service and operations management for IT organizations around the world. Here is how, through this exciting role, YOU will contribute to BMC's and your own success:
- Collaborate with customers and Sales teams to request, collect, and validate software license usage data for assigned BMC products.
- Analyze customer usage data independently to determine compliance with licensing agreements and clearly communicate findings and outcomes.
- Support Sales and customers in resolving license compliance matters by providing detailed analysis and clear explanations of BMC licensing policies.
- Research customer entitlements, contracts, and historical data to ensure accurate compliance assessments.
- Manage and monitor the shared compliance mailbox, responding promptly to internal and external queries.
- Meet defined productivity, quality, and SLA targets across assigned compliance activities.
- Contribute to continuous improvement initiatives, including tool automation, process enhancement, and documentation within the License Compliance Program.
- Act as a subject matter expert for assigned products or functional areas within the License Compliance team.
To ensure you are set up for success, you will bring the following skillset & experience:
- Strong experience with Microsoft Office applications, including Outlook, Excel, Word, and SharePoint.
- Background in basic technical skills such as working knowledge of MS Access; familiarity with AI or automation tools is desirable.
- Excellent written and verbal English communication skills.
- Strong organizational abilities with attention to detail and the ability to manage multiple priorities.
- Solid analytical and problem-solving skills with the ability to interpret licensing and usage data.
- Experience in back-office operations or Order Management environments.
- Minimum of 5+ years' experience in the software industry, customer support, or customer service roles.
Why Work Here? Because You'll Matter.
We're not hiring for roles—we're hiring for impact. At Helix, you'll solve hard problems, build smart solutions, and work with people who challenge and champion you. You'll see your ideas come to life—and your work make a difference.
We believe in trust, transparency, and grit. Our culture is inclusive, flexible, and built for people who want to stretch themselves - and support others doing the same. Whether you're remote or in-office, you'll find space to show up fully and contribute meaningfully. You won't be boxed in—you'll be backed up.
Make Your Mark At Helix
If Helix excites you but you're unsure if you meet every qualification, apply anyway. We value diverse perspectives and believe the best ideas come from everywhere.
EEOC Statement
Helix is committed to equal opportunity employment regardless of race, age, sex, creed, color, religion, citizenship status, sexual orientation, gender, gender expression, gender identity, national origin, disability, marital status, pregnancy, disabled veteran or status asa protected veteran. If you need a reasonable accommodation for any part of the application and hiring process, visit the accommodation request page.
BMC Software maintains a strict policy of not requesting any form of payment in exchange for employment opportunities, upholding a fair and ethical hiring process.At BMC we believe in pay transparency and have set the midpoint of the salary band for this role at 1,180,000 INR. Actual salaries depend on a wide range of factors that are considered in making compensation decisions, including but not limited to skill sets; experience and training, licensure, and certifications; and other business and organizational needs.
The salary listed is just one component of BMC's employee compensation package. Other rewards may include a variable plan and country specific benefits.
We are committed to ensuring that our employees are paid fairly and equitably, and that we are transparent about our compensation practices.
(Returnship@BMC)
Had a break in your career? No worries. This role is eligible for candidates who have taken a break in their career and want to re-enter the workforce. If your expertise matches the above job, visit to https://bmcrecruit.avature.net/returnship know more and how to apply.
Min salary 885,000 Mid point salary 1,180,000 Max salary 1,475,000 Min Salary - NEW 885,000 Max Salary - NEW 1,475,000recruiter_code
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