Description
CareerArc Code CA-DN #LI-DN1 Hybrid: #LI-Hybrid
"At BMC trust is not just a word - it's a way of life!"
We are an award-winning, equal opportunity, culturally diverse, fun place to be. Giving back to the community drives us to be better every single day. Our work environment allows you to balance your priorities, because we know you will bring your best every day. We will champion your wins and shout them from the rooftops. Your peers will inspire, drive, support you, and make you laugh out loud!
We help our customers free up time and space to become an Autonomous Digital Enterprise that conquers the opportunities ahead - and are relentless in the pursuit of innovation!
A point of contact for departments within BMC, direct reports and upper management will have comprehensive knowledge to address & either resolve or direct the issue(s) to the correct Team Member for a timely & accurate resolution of the issue(s) related to the functions described below. The Manager will have an overall knowledge to direct the resolution a “Specialist” within the Team may have more extensive knowledge on a function(s) & as such perform the function(s).
Primary responsibilities for role:
- Sales Support – including customer identification, customer inventory identification, assisting with credit preparation, and customer order issues and management reporting
- Sales Activity – coordinate and follow up with upper management, Sales and other allied teams, to assist in resolving open issues
- Revenue Sum – monitoring revenue summary tracks for order creation in a timely and accurate manner
- Address support or maintenance issues – including clarification of backlog issues to allow maintenance billings, and assist with issues for support with renewal reps and customers
- Training – monitor, participate and address training requirements as needed with sales reps, peers, and Order Services members
- Monitoring: Run or create various reports to monitor the key business or Process outcomes
- Point of Contact – for direct reports and other departments within BMC
Role and Responsibilities
Products and Services / Client Responsibilities:
- Participate in resolving billing concerns interacting with the customer, sales team, Order Services, and Collection group.
- Identify customer information needed to understand relationships and impacts to parties involved in contractual agreements
- Liaison for sales with customers and other BMC departments
- Monitor functionality and accuracy of the order entry and billing systems for tracking and reporting
- Provide various sales and customer reports
- Support IT initiatives, provide support through timely & successful user acceptance tests etc.
- Training for new hires, peers, updates to procedures, etc.
- Provide back-up support to supervisors and administrative personnel within the department
Internal / External Communication:
- Develop and maintain effective communication with sales team, Commission Accounting, and other Order Services teams, Legal, Finance and IT to enable problem resolution.
- Work closely with management to maintain awareness and responsiveness on projects and activities
- Communicate application and process defects to appropriate information technology and business process owners
- Communicate product and shipping concerns to product marketing operations and product distributions
People Management/Leader Responsibility:
- Direct reports
Qualifications and Role-Specific Knowledge
- Masters/bachelor's degree from a reputed institute
- Minimum 6 years' experience with a at least 4 years in a people management role, and having managed a team of 10 or more
- Minimum 4-5 years' experience in Quote to Cash/Finance & Accounting domain.
- Proficient in MS Office, SFDC or an equivalent CRM tool, ERP for Quote to Cash management.
- Six sigma Green Belt/ proficient knowledge of Six sigma, Lean
- Ability to work with an extended team within a global, multi-site organization
- Ability to thrive in a dynamic and changing environment
Our commitment to you!
BMC's culture is built around its people. We have 6000+ brilliant minds working together across the globe. You won't be known just by your employee number, but for your true authentic self. BMC lets you be YOU!
If after reading the above, You're unsure if you meet the qualifications of this role but are deeply excited about BMC and this team, we still encourage you to apply! We want to attract talents from diverse backgrounds and experience to ensure we face the world together with the best ideas!
BMC is committed to equal opportunity employment regardless of race, age, sex, creed, color, religion, citizenship status, sexual orientation, gender, gender expression, gender identity, national origin, disability, marital status, pregnancy, disabled veteran or status as a protected veteran. If you need a reasonable accommodation for any part of the application and hiring process, visit the accommodation request page.
BMC Software maintains a strict policy of not requesting any form of payment in exchange for employment opportunities, upholding a fair and ethical hiring process.At BMC we believe in pay transparency and have set the midpoint of the salary band for this role at 2,117,800 INR. Actual salaries depend on a wide range of factors that are considered in making compensation decisions, including but not limited to skill sets; experience and training, licensure, and certifications; and other business and organizational needs.
The salary listed is just one component of BMC's employee compensation package. Other rewards may include a variable plan and country specific benefits.
We are committed to ensuring that our employees are paid fairly and equitably, and that we are transparent about our compensation practices.
(Returnship@BMC)
Had a break in your career? No worries. This role is eligible for candidates who have taken a break in their career and want to re-enter the workforce. If your expertise matches the above job, visit to https://bmcrecruit.avature.net/returnship know more and how to apply.
Min salary 1,588,350Our commitment to you!
BMC's culture is built around its people. We have 6000+ brilliant minds working together across the globe. You won't be known just by your employee number, but for your true authentic self. BMC lets you be YOU!
If after reading the above, You're unsure if you meet the qualifications of this role but are deeply excited about BMC and this team, we still encourage you to apply! We want to attract talents from diverse backgrounds and experience to ensure we face the world together with the best ideas!
BMC is committed to equal opportunity employment regardless of race, age, sex, creed, color, religion, citizenship status, sexual orientation, gender, gender expression, gender identity, national origin, disability, marital status, pregnancy, disabled veteran or status as a protected veteran. If you need a reasonable accommodation for any part of the application and hiring process, visit the accommodation request page.
Mid point salary 2,117,800 Max salary 2,647,250recruiter_code
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