Description
Who We Are
Charter Schools USA (CSUSA) is one of the largest and highest performing education management companies in the United States, proudly serving over 82,000 students in over 150 schools in four states. Founded by Jonathan Hage in 1997, CSUSA's mission is a Relentless Commitment to Student Greatness in School and in Life™. CSUSA provides an academically rigorous education to students equipping them with real world readiness, prepared for college or career after graduation. With an unwavering dedication to the success of students from every background, CSUSA is closing the gaps in achievement and opportunity, keeping our promise of Strong Minds, Good Hearts™.
Job Purpose
To join a team of people with the mission: Relentless Commitment to Student Greatness in School and in Life ™. If you love inspiring and motivating young learners and want to put students first in education, CSUSA is the right place for you. We deliver on our promise of Strong Minds, Good Hearts™ through an education model that gives every student the opportunity for success. The Director provides strategic direction and oversight across a blended workforce of local and regional staff, contractors, and service providers. They partner closely with state leadership, school administrators, the national IT organization, curriculum/assessment teams, and external vendors/partners.
How You Will Impact Education
Instruction/Education Responsibilities
- Own end‑to‑end IT service delivery, including incident, request, change, and problem management; ensure SLA attainment and customer satisfaction.
- Ensure effective endpoint management, identity/access, networking/Wi‑Fi, classroom AV, and enterprise applications across Apple and Microsoft ecosystems by coordinating with responsible parties.
- Coordinate enterprise initiatives (e.g., system rollouts, infrastructure upgrades, major incident response) in partnership with state/national teams and vendors.
- Govern asset lifecycle (procurement, deployment, inventory, refresh, disposal) and ensure high checklist compliance.
- Assist in oversight and compliance to FERPA, CIPA, data privacy laws, accessibility expectations, and cybersecurity best practices.
- Support emergency preparedness and business continuity planning by aligning IT systems, staff, and procedures with life safety and disaster response requirements.
- Promote safe work practices and secure configurations across devices, networks, and platforms.
- Assist in oversight and adherence to relevant building code, fire code, company policy, and best practices related to life safety.
- Partner with district Facilities, Safety, and Security teams to support code-compliant design and operation of systems such as emergency communication, fire suppression, access control, and backup power for critical IT systems.
- Maintain current knowledge of state and local regulations affecting life safety in educational environments, contributing to safe, secure, and legally compliant campuses across the district.
- Champion a culture of service excellence, innovation, and continuous improvement across the region.
- Assist with regional and state strategic planning and road‑mapping; align priorities with academic and operational goals.
- Anticipate emerging needs; drive proactive adoption of technology, automation, and AI‑enabled operations to reduce manual effort and improve reliability.
- Utilize effective change management processes to realize intended outcomes.
- Partner with academic leadership to align classroom technology to instructional goals and the CSUSA Education Model.
- Oversee regional professional learning (synchronous/asynchronous) and individualized coaching for technology‑enhanced teaching.
- Guide selection, rollout, and adoption of digital tools (e.g., iPads, Apple TV, LMS, instructional software); measure impact on teaching and learning.
- Facilitate sharing of best practices and success stories; support school improvement plans with data‑informed tech strategies.
- Model servant leadership that empowers and mentors team members; delegate effectively and build clear accountability structures.
- Hire, onboard, coach, and develop a diverse, high‑performing team; manage capacity, scheduling, and cross‑training to ensure coverage.
- Establish SOPs, runbooks, and a robust knowledge base to drive consistency and resilience across sites.
- Serve as primary liaison to executive leadership, school leaders, and national IT; translate complex technical topics into actionable, audience‑appropriate updates.
- Provide timely communications for planned changes, incidents, and project milestones; maintain transparent status reporting.
- Foster multiple and effective feedback opportunities for internal and external customers to drive continuous improvement.
- Develop short and long-term plans based on stakeholder and industry needs and trends. Translate into budgetary and operational plans.
- Develop and manage regional budgets; optimize spend through forecasting, standards, and vendor negotiations.
- Manage contracts, licensing, and service level agreements, lead RFPs and vendor performance reviews.
- Maintain accurate reporting on inventory, licensing, warranties, and support contracts.
- Define and track KPIs/OKRs (e.g., SLA compliance, CSAT, asset health, uptime, MTTR, adoption of instructional tools, PD participation/effectiveness).
- Use analytics and feedback loops to inform staffing, training, process improvements, and purchasing decisions.
- Develop effective reporting for customers of various levels to aid in awareness of performance and of services being delivered
- Run a prioritized project portfolio balancing stability, innovation, and equity across schools.
- Standardize architectures and configurations; manage cutovers, pilots, and phased deployments with change management best practices.
Required Qualifications and Skills
- Strategic planning and portfolio management
- Effective general and business communication skills
- Servant leadership, coaching, and performance management
- Customer service excellence and stakeholder management
- Ability to apply effective change management strategies
- Data‑driven decision‑making and executive‑level reporting
- Process design/optimization, automation/AI‑ops mindset
- Composure under pressure; sound judgment and problem-solving
- Strong organization, prioritization, and multitasking
Job Requirements
- Bachelor's degree in IT, MIS, Computer Science, Education/Instructional Technology, or related field required; advanced degree or equivalent leadership experience preferred.
- 7+ years of progressive IT experience including 3+ years leading distributed, multi‑site teams. - Demonstrated success managing both IT operations and instructional technology programs in K‑12 or similar environments. - Proven record of SLA management, budget ownership, vendor/contract oversight, and cross‑functional initiatives.
- ITSM frameworks (e.g., ITIL), cybersecurity standards, cloud infrastructure, identity management, networking, and MDM. - Familiarity with Microsoft 365, Intune, Mosyle, Lightspeed, and major ticketing platforms (e.g., Fresh service); Apple and Microsoft ecosystems in K‑12. - Understanding of learning technologies (LMS, assessment platforms, classroom AV) and effective adult learning practices.
- ITIL Foundation, CompTIA (A+/Net+/Sec+), Microsoft/Azure, Apple, Google Admin, or equivalent; Apple Learning Coach/Microsoft Educator certifications a plus.
- Excellent communication, relationship‑building, and change‑management skills. - Ability to travel regionally with occasional out‑of‑state travel; valid driver's license as required. - Alignment with CSUSA's mission, values, and commitment to continuous improvement.
Work Environment
While performing the responsibilities of this position, the work environment characteristics listed below are representative of the environment the employee will encounter:
- Usual office working conditions.
Physical Demands
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- No physical exertion required.
- Travel within or outside of state.
- Light work: Exerting up to 20 pounds of force occasionally, and/or up to 10 pounds of force as frequently as needed to move objects.
FLSA Overtime Category
Job is exempt from the overtime provisions of the Fair Labor Standards Act.
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