Description
Who We Are
Charter Schools USA (CSUSA) is one of the largest and highest performing education management companies in the United States, proudly serving over 82,000 students in over 150 schools in four states. Founded by Jonathan Hage in 1997, CSUSA's mission is a Relentless Commitment to Student Greatness in School and in Life™. CSUSA provides an academically rigorous education to students equipping them with real world readiness, prepared for college or career after graduation. With an unwavering dedication to the success of students from every background, CSUSA is closing the gaps in achievement and opportunity, keeping our promise of Strong Minds, Good Hearts™.
Job Purpose
To join a team of people with the mission: Relentless Commitment to Student Greatness in School and in Life ™. If you love inspiring and motivating young learners and want to put students first in education, CSUSA is the right place for you. We deliver on our promise of Strong Minds, Good Hearts™ through an education model that gives every student the opportunity for success. Serve as primary reception and information resource for the organizations Support Center location by assisting walk-in traffic and answering telephone and e-mail inquiries. Provide supplementary clerical, computer, and operational support as assigned. This position is the focal point for the company and its business units.
How You Will Impact Education
Consistently demonstrates a high level of excellent customer service for in-person, electronic and/or telephonic communications with all stakeholders. Maintains a polite and professional attitude and appearance. Leads by example in adherence and knowledge of the organizations Vision, Mission and Values demonstrated by his/her commitment to act in an ethical manner using behaviors that promote the CSUSA team. Follows through on duties and projects as assigned. Participates in and completes training programs successfully offered to increase skill and proficiency related to job title. Follows company policies, and federal and state. Ensures adherence to good safety procedures in accordance with federal, state and company policies. Communicates directly with all business unit personnel. Immediately informs supervisor of any urgent matters that may arise. Exercises a high level of professionalism and confidentiality of sensitive information. Able to be flexible regarding occasional extended hours, changes in schedule for company events, as needed. Organize and schedule appointments and meetings. Take notes/record meetings and track for accountability. Write/distribute emails, correspondence memos, letters, faxes, forms. Run all Zoom meetings for Chief of Schools (recording and distributing, when needed). Expert at the use of Owl for our interactive meetings. Provide general support to visitors and Principals and State Staff. Serve as contact person for facilities, services, deliveries, maintenance of office space, and security, etc. Provide visibility and status updates on department projects. Support in managing project timelines and support timely delegation of responsibilities. Create collaterals to support projects for various audiences (PowerPoint's, flyers, pamphlets, web postings, videos, etc.). Detailed proofing and formatting of documents in Microsoft Word, Excel, PowerPoint, and Microsoft Outlook before distribution. Prepares, proofs and monitors the completion of Power Point presentations (Education Department, Board Meetings, Executive Team Meetings, External Presentations, etc.). Special Projects. Coordinate collection of Dashboards from COS Team. Keep updates to Team and CSUSA Master Calendar current (used by network to schedule events). Planning and Logistics of Department Events (to include Accountability Retreats, Ed Solutions, A Team Meetings, State Superintendent/Director Meetings). Maintain office supply inventory/supplies. Maintain kitchen supply inventory/supplies. Manage office daily mail operations and collaborate with mail/package vendors (UPS, USPS, FedEx) for scheduling pick up and deliveries. Responsible for occasional holiday and other front office set up. Ensures Front Office is clean and organized. Provide general support to visitors and Principals and State Staff. Event calendar support. Support Orlando office staff (order lunches for meetings, printing, scanning, distribution of communications, and other duties as assigned. etc.). Assist with retreats (preparation, setup, cleanup,). Recognition of Birthdays/Anniversaries.
Required Qualifications and Skills
Demonstrates enthusiasm and commitment toward the job and the mission of the company; supports the company's values in the strategic areas of academic excellence, operational performance, superior culture, and financial health and growth, as outlined in the Employee Handbook. Works and interacts with staff and relates to individuals at all levels of the organization; as unique situations present themselves, the incumbent must be sensitive to corporate needs, employee goodwill, and the public image. Has the ability to support department's teamwork and demonstrate collegiality and professionalism with other business units. Has experience managing projects and teams. Possesses strong time management & organizational skills and the ability to prioritize wisely. Has the ability to consistently be at work, to arrive on time, to follow instructions, to respond to management direction and solicit feedback to improve performance and work independently. Looks for ways to improve and promote quality and demonstrates accuracy and thoroughness, strives to research, evaluate, and implement best practices. Possesses strong customer orientation and service. Establishes excellent interpersonal skills between all constituents: being courteous, professional, and helpful; demonstrates high level of interpersonal skills to handle sensitive and confidential situations, position continually requires demonstrated poise, tact, and diplomacy. Is proactive and takes initiative; thinks creatively; drives projects to completion; insists on highest level of quality independently. Demonstrates excellent oral (including presentations), written, interpersonal (active listening), skills and ability in negotiating and influencing, great phone etiquette. Possesses good knowledge of company and departmental policies and procedures. Possess knowledge of planning and project management. Has demonstrated skill in setting and meeting objectives within a dynamic internal and external environment. Has the ability to analyze a broad range of competing priorities and issues and uses sophisticated strategic thinking to prioritize work to best meet business objectives. Is proficient on the specific applications to include Microsoft Office Suite: Microsoft Word, Excel, Keynote, Visio, PowerPoint, and desktop publishing software. Is proficient using Windows-based applications such as Microsoft Outlook. Possesses knowledge of principles of effective delegation. Has demonstrated ability to build and foster effective relationships. Is fluent in project management software. Highly Skilled in Microsoft Word, Outlook, and strong knowledge of PowerPoint, Excel, Visio and Access. Commitment to company values. Strong organizational skills and multi-tasking. Such alternatives to the above requirements as CSUSA may find appropriate and acceptable. Project management experience. Extensive travel and calendar management experience. Excellent verbal/written communication skills. Self-motivated. Excellent note taking skills. Understands/exercises sound and accurate judgement. Extensive experience with the use of Zoom and the Owl for interactive meeting experience. Ability to multitask, prioritize to-dos, and maintain an organized office environment. Strong written and verbal communication skills to interact with employees, clients, and vendors effectively. Ability to identify and resolve issues related to office operations, facilities, or staff. Builds relationships with colleagues, manages conflict, and fosters a positive office environment.
Job Requirements
High School graduate or equivalent. Minimum of 2 years relevant experience. Experience working in a professional office setting highly desired. Excellent customer service and phone skills. Excellent organization, time management, and follow up skills. Must be able to present a professional office with great customer service skills. Must have a positive attitude and be able to collaborate with others, while helping to maintain a pleasant working environment. Must be detail oriented. Bilingual a plus but not required. Understanding of and commitment to company values. Successful results of criminal and employment background check. Ability and willingness to take directions. Possesses excellent interpersonal skills and displays such between all stakeholders: being courteous, professional, and helpful. Possesses excellent communication skills: Oral (including presentations), Written, Interpersonal (active listening), Negotiating and Influencing. Has the ability to be at work consistently, to be on time, to follow instructions, to respond to management direction and to solicit feedback to improve performance. Looks for ways to improve and promote quality and demonstrates accuracy and thoroughness. Such alternatives to the above requirements as the company may find appropriate and acceptable.
May perform other duties as assigned.
Work Environment
While performing the responsibilities of this position, the work environment characteristics listed below are representative of the environment the employee will encounter:
- Usual office working conditions.
Physical Demands
- No physical exertion required.
- Travel within or outside of state.
- Light work: Exerting up to 20 pounds of force occasionally, and/or up to 10 pounds of force as frequently as needed to move objects.
FLSA Overtime Category
Job is exempt from the minimum wage and overtime provisions of the Fair Labor Standards Act.
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