ACH/CASH Control Specialist Job Listing at City National Bank in Los Angeles, CA (Job ID 121737)

Description

If you are hired to this position, you will be employed by Magnit Global. You will not be employed by City National Bank.

The Opportunity

Under minimal direction and with a high level of autonomy, the ACH/CASH Control Specialist II uses extensive knowledge of Cash Control and/or ACH functions to diligently monitor reports and department processing. This role involves performing detailed reviews of processes and accounts to ensure adherence to regulatory and Firm compliance policies and procedures. The Specialist participates as a subject matter expert (SME) in both departmental and cross-departmental projects and in the implementation of new systems and procedures. The position is responsible for protecting the Firm, Financial Advisors (FAs), and clients by monitoring processing and reports to ensure compliance with industry and Firm regulations. The Specialist works independently to perform a variety of tasks that can be difficult in nature and require evaluation and originality to make moderately complex decisions.

The Responsibilities

• Performs relevant research and resolution of escalated requests and inquiries.
• Serves as the central point of contact for department communications.
• Trains new associates to work with Branch personnel to troubleshoot, identify, and resolve complex deposit issues and profile requests.
• Coordinates training, including creating or updating materials, scheduling times and locations, and reporting on progress.
• Schedules and assigns reports/workflow to ensure service level agreement and regulatory adherence.
• Reviews and updates shared documents and calendars on SharePoint.
• Assists Operations Business Specialist in preparation for audits, department demonstrations, and other tasks.
• Supports a continuous improvement environment by sharing experience and knowledge with staff and other departments.
• Assists with evaluating current processes and systems to recommend productivity and efficiency enhancements; performs operational testing of system enhancements for accuracy and usability; trains users on new systems.
• Participates in both onsite and offsite training activities to help drive high-quality service and performance.
• Assists Supervisor, Operations Business Specialist, associates, and ODET by creating and maintaining job procedures, user manuals, quick reference guides, training materials, and other relevant job aids.
• Works in cooperation and coordination with Chase for NACHA-related issues, concerns, and problems.
• Provides backup support to Operations Business Specialist Analyst with demonstrated proficiency in related subjects, including MAT processing, ACH Exception Audits, and Internal Audit requests and inquiries.
• Performs ad hoc projects and other duties and responsibilities as assigned.

The Qualifications

• Knowledge of relevant processing databases, Microsoft Office, and Outlook applications to create/edit documents, reports, and correspondence.
• Familiarity with NACHA rules, regulations, and practices, FINRA regulations, and Anti-Money Laundering policies with an eye for situations that could present risk to the firm.
• Understanding of ACH-related reports to review and report assignments.
• Knowledge of Transcentra's Remote Deposit Capture System, including back-office search and error resolution capability.
• Understanding of UCC regulations around the negotiability of domestic checks, foreign checks, drafts, and official items.
• Detail orientation and flexibility sufficient to handle a high volume of phone calls and emails requiring swift and accurate analytical and supportive responses.
• Ability to analyze operational processes, research and resolve complex issues, and identify opportunities for improvement.
• Proficiency in projecting a professional demeanor while training associates on new duties and tasks.
• Strong written and verbal communication skills to interact with associates at all levels of the organization as well as clients, FAs, and Branch personnel.
• Capability to research and interpret complicated activity.
• Ability to work independently and in cooperation with supervisors and peers.
• Capacity to work well under stressful situations generated by time-sensitive tasks, fluctuations in workflow, and call volume.
• Effectiveness in managing a minimum of three to five priorities or deadlines at any given moment with great attention to detail and organization, without compromising productivity or quality.
• Experience in fielding inbound calls through an ACD line in a high-volume, fast-paced environment.
• Proficiency in managing escalations/complaints and influencing conducive resolutions.
• Ability to prioritize and delegate workloads to satisfy deadlines.
• Skill in inciting enthusiasm and influencing, motivating, and persuading others to achieve desired outcomes without formal organizational authority.
• Bachelor's Degree and zero (0) to two (2) years of experience in the securities industry, or any equivalent combination of education, experience, and/or training.

This is the pay range that Magnit reasonably expects to pay for this position: $30.00/hour - $34.00/hour

Benefits: Medical, Dental, Vision, 401K