Company: City National Bank
Location: Los Angeles, CA
Career Level: Executive
Industries: Banking, Insurance, Financial Services
Description
EMPLOYEE RELATIONS BUSINESS PARTNER
WHAT IS THE OPPORTUNITY?
The Employee Relations (ER) Business Partner serves as a trusted advisor, providing guidance and employee relations subject matter expertise to leadership and colleagues in promoting and fostering a fair, positive, collaborative and productive working environment. The ER Business Partner is responsible for the day-to-day employee relations functions for assigned departments within a division, which includes managing and resolving complex employee relations issues and workplace conflicts, including investigations related to violations of company policy and allegations of misconduct.
What you will do
- Conduct timely, objective and thorough investigations into HR related concerns raised through the Ethics Offices and other channels.
- Develop comprehensive investigation plans to ensure relevant factual information is gathered and collected.
- Document all aspects of the investigations including interview summaries, evidence collection, and findings, ensuring all records are detailed, accurate and maintained securely.
- Analyze investigation findings to determine the appropriate resolution of all issues in accordance with policies and procedures.
- Consult with internal stakeholders (as appropriate), including Ethics Office, Legal, Compliance, Internal Fraud, Security and HR Business Partners to ensure risks are being properly accessed.
- Produce comprehensive and clear investigation reports, summarizing allegations, investigative work performed, key findings and conclusions, ensuring conclusions are evidence based.
- Utilize case management system and other tools to document findings and evidence.
- Analyze aggregate case work data to identify issue trends and opportunities and develop strategies to address systemic issues and mitigate organizational risk.
- Provide guidance, counsel and instruction to managers related to performance issues including the administration of corrective action.
- Coach and advise colleagues and managers through sensitive HR issues to resolve conflict and seek workable solutions.
- Interpret and explain policies, procedures and regulations related to colleague relations.
- Review and provide recommendations on policies and procedures that support the colleague experience.
- Foster effective communication and healthy workplace relationships among colleagues and managers.
- Analyze ER trends and make suggestions for broad-based training and/or other interventions to prevent future occurrences.
- Participate in the development and deployment of ER related training and other team projects as need.
- Consistently demonstrate and promote City National Bank's PRIDE values, with emphasis on building trust and respect.
- Ensure compliance with federal, state, and local legal requirements by studying existing and new legislation; understands best practices, anticipates legislation, enforces adherence to requirements and advises management on needed actions.
Must-Have*
- Bachelor's Degree or equivalent
- Five years of human resources experience or three years of employee relations experience
- Four years of basic computer experience required (e.g., MS Word, Excel, Outlook and Powerpoint)
Skills and Knowledge
- PHR and/or SHRM-CP certification a plus
- Two years of human resources experience in the financial services industry preferred
- Demonstrated employee relations skills including conducting and documenting investigations and coaching and counseling colleague and managers
- Ability to act objectively while coaching colleagues and management through issues that are complex, difficult, or emotional in nature
- Possess highly developed communication, interpersonal and diplomacy skills to guide, consult, influence and persuade others
- Ability to make recommendations to effectively resolve issues and use judgment that is consistent with the bank's standards, policies, practices or with regulations and laws
- Comfortable working in a high volume, fast paced environment
- Demonstrate the skills to effectively deliver findings and recommendations on sensitive cases
- High attention to detail related to documentation, process execution and follow up
- Ability to independently interact and build relationships with all levels of management
- Must be an effective team player and possess strong collaboration skills to manage issues with business partners and peers
- Ability to travel to different work locations
*To be considered for this position you must meet at least these basic qualifications
The preceding job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job.
Benefits and Perks At City National, we strive to be the best at whatever we do, including the benefits and perks we offer our colleagues. Get an inside look at our Benefits and Perks.
INCLUSION AND EQUAL OPPORTUNITY EMPLOYMENT
City National Bank is an equal opportunity employer committed to diversity and inclusion. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status or any other basis protected by law.'
ABOUT CITY NATIONAL We start with a basic premise: Business is personal. Since day one we've always gone further than the competition to help our clients, colleagues and community flourish. City National Bank was founded in 1954 by entrepreneurs for entrepreneurs and that legacy of integrity, community and unparalleled client relationships continues to drive phenomenal growth today. City National is a subsidiary of Royal Bank of Canada, one of North America's leading diversified financial services companies.
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