Fraud Detection Specialist I Job Listing at City National Bank in Newark, DE (Job ID 116955)

Description

If you are hired to this position, you will be employed by Magnit Global. You will not be employed by City National Bank.

Location: Newark, DE or Phoenix, AZ.

The Opportunity

A Fraud Detection Specialist will review alerts/transactions that are flagged as potentially fraudulent or out of pattern based on the client's normal activity. Alerts and/or transactions may consist of various payment types, and colleagues in this department are tasked with reviewing and verifying these alerted transactions via outbound and/or inbound calls, in addition to initiating dispute claims. This position will play a key role in the prevention of losses to the client and its clients. The Fraud Detection Specialist is a position requiring banking operations and/or contact center knowledge, and a general knowledge of fraud identification and prevention.

The Responsibilities

• Demonstrate resiliency and adaptability in a fast-paced contact center environment.
• Review fraud alerts and internal notifications to identify fraudulent or suspicious activity.
• Approach problems logically and with good judgment to ensure the appropriate customer outcome.
• Demonstrate personal excellence including punctuality, integrity, and accountability.
• Comfortable in a metrics-driven environment that requires the ability to prioritize and multitask.
• Think critically and exercise independent judgment.
• Follow established policies and procedures, initiating appropriate action steps to mitigate risk and protect the Bank from financial loss.
• Open cases/claims on all suspicious activity and appropriately investigate and escalate when needed.
• Work to detect various fraud schemes (email compromise, elder abuse, counterfeit checks, ATO, etc.) and characteristics of red flags.
• Perform additional duties as assigned.
• Perform defined mitigation steps to reduce financial loss to customers and the bank.
• Complete assigned duties within daily deadlines efficiently, timely, and with minimal supervision to meet KPIs and SLAs.
• Detect fraudulent transactions and maintain a minimal error rate in a high-volume, high-risk (large dollar) department.
• Perform fraud alert review activities by following standard scripts and procedures.
• Review/decision alerts in Fraud application and work independently while applying operating guidelines to make informed independent decisions.
• Consult with senior peers and team leads on moderate to complex issues to learn through experience.
• Work in a fast-paced environment that demands excellent organizational and interpersonal skills.
• Communicate complicated or sensitive information to customers and other outside parties in a timely manner.

The Qualifications

• Preferred 1 year of general office, back-office banking, or accounting experience.
• Advanced computer experience required (e.g., MS Word, Outlook, and Excel).
• Preferred 1 year in banking operations or contact center experience.
• Preferred 1 year of experience in fraud investigations, disputes, and/or fraud exposure.
• Must work well in a team environment, as well as independently.
• Bachelor's degree is a plus.

This is the pay range that Magnit reasonably expects to pay for this position: $20.00/hour - $26.00/hour

Benefits: Medical, Dental, Vision, 401K