Application & Infrastructure Analyst I - InTune Administrator & Device Management Specialist Job Listing at City of Edmonton in Edmonton, AB (Job ID 51513)

Description

The EPS Technology Service Branch requires two (2) self-motivated individuals to provide in-depth technical expertise and support in the operation, maintenance and proactive monitoring of enterprise endpoint hardware, software and services. This role ensure the protection, integrity and availability of corporate data and systems:

• Deploy, configure, secure and manage devices using Intune policies and apps.  
• Monitor and report on device compliance, health and status.
• Resolve device management issues and escalate t o vendors when needed.
• Create, test, deploy and maintain customized Windows deployment sequences for different hardware.
• Package, test, deploy, update and monitor in-house or third-party software.
• Provide backend support for Ivanti ITAM/ITSM using Ivanti Neurons.
• Knowledge of configuration, LDAP, business objects, roles, automation, functionality reporting and analytics.
• Monitor ITSM for tickets and respond to high-priority and emergency outages.
• Identify, diagnose and remediate enterprise-wide issues with endpoint devices.
• Act as an escalation point for advanced issues and problems.
• Building rapport with support groups and end users t o proactively identify potential issues/concerns.
• Communicate and meet with different groups and vendors to keep information current for hardware, software and projects
• Perform other related duties as required.