Employee Service Centre (ESC) Team Lead/Specialist Job Listing at City of Edmonton in Edmonton, AB (Job ID 54057)

Description

The Edmonton Police Service Pay & Benefits Section is looking for a self-motivated, results-driven professional to provide direction and supervision of EPS's dedicated Pay and Benefits Team. Using your payroll expertise, you will be responsible for providing guidance, instruction, training and leadership to inspire your team to work to their full potential. To be the successful candidate you will display excellent interpersonal and communication skills in order to build quality relationships with the team and customers. As a ESC Team Lead/Specialist you will be responsible for all facets of the section's functions which include the following:

• Bi-weekly processing and auditing of end to end payroll for union and non-unionized employees.
• Provide leadership to 4-6 Payroll Employee Service Centre (ESC) Representatives, ensuring performance standards and customer expectations are met in delivering end to end bi-weekly payroll services.
• Serve as a functional expert in Payroll, supporting Directors, Managers, Supervisors, Team Leaders and other members who are responsible for the provision of payroll services. 
• Identify training needs, developing and delivering training programs and documentation in order to empower ESC Representatives to be confident in handling difficult payroll inquires.
• Administer ever-changing collective agreements, tax legislation, and employment standards code.
• Motivate the team proactively to achieve organizational goals.
• Implement and administrate contracts, policies, directives and procedures of the EPS as they relate to pay and benefits.

In addition to the duties listed above, you may be required to provide support and relief to the Payroll Manager from time to time. As well, you will be assigned Special Projects as needed to provide specific policy and benefit support as delegated through the Payroll Manager. Working as a team, you and the other Team Leads will work together to provide peer support and leadership as a whole to the ESC Representatives. Other related duties as required.