Description
Do you know how to make an instant connection with both new and experienced recreation centre users? Are you a natural leader? Are you always one step ahead?
The City of Edmonton is looking for an approachable, independent problem-solver to join the Program and Events Team as a Member Experiences Coordinator. You will draw on your fitness and service expertise to lead a team of front-line staff to create a welcoming, educational, and meaningful experience for customers that utilize City operated fitness facilities, and assist with the planning, development and implementation of programs and services to increase member retention and customer satisfaction. You will be challenged with competing deadlines, working out of and managing staff in multiple locations across the city and solving complex issues that arise out of customer needs and concerns.
What you will do:
- Develop, deliver, monitor, and evaluate programs and services that focus on member onboarding and member retention within established registration, revenue, and expenditure guidelines
- Recruit, hire, train, mentor, supervise and evaluate staff and volunteers
- Monitor customer usage patterns, trends and feedback of service users. Follow up on customer concerns and comments on Recreation and Physical Activity programs and forward to supervisor when appropriate
- Prepare and distribute program publicity/promotional material according to facility/unit promotions plan
- Coordinate facilities and supplies required for the program. Liaise with organizations, agencies and individuals for specific programs and events
- Develop program within established registration, revenue and expenditure guidelines
- Actively contribute to and support section, branch and department initiatives
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