Methods Analyst Job Listing at City of Edmonton in Edmonton, AB (Job ID 51945)

Description

Are you a highly motivated individual with a passion for data analysis and process improvement? Do you have a knack for identifying and implementing innovative solutions to enhance efficiency and productivity? If so, then we encourage you to apply for the exciting opportunity to join our team as a Methods Analyst! 

Reporting to the Supervisor, Integrated Services, the Methods Analyst is accountable for supporting the development, delivery and management of various strategies for the Parks and Roads Services Branch. The Analyst provides guidance and support for the review of business activities, processes and service requirements in order to develop solutions to improve processes and productivity. The Analyst also provides support and project management/coordination for internal customer experience initiatives.

What will you do?

• Develop, recommend, and implement consistent processes and practices for the Branch
• Identify, develop, and support the implementation of new business processes
• Review existing business processes to identify possible efficiencies and improvements for Parks and Roads Services
• Support the implementation of corporate initiatives including but not limited to service review, foundational assessment, productivity audits, and enterprise performance management
• Implement best practice methodologies, tools, and techniques to conduct process improvement activities (e.g., Lean, Six Sigma, Process Mapping, etc.) in coordination with the Department Strategy teams
• Work closely with business units/sections to implement new processes, bringing improvement to the Branch
• Collect, analyze, and interpret data and statistics using quantitative and qualitative methodology
• Develop dashboards, analytics, and reporting using various tools like Tableau and DataStudio to support data-driven decision-making
• Collaborate with impacted areas to develop new and/or review and improve existing processes and use data analytics to gather business intelligence and return on investment (ROI) for continuous improvement
• Develop change management and implementation plans in collaboration with the sections to maximize the potential for positive implementation outcomes and minimize any negative impact
• Conduct research and environmental scanning activities to identify best practices and remain current on emerging trends, information, and initiatives
• Develop Standard Operating Procedures (SOPs), dashboards, reports, and presentations as needed by section/branch leadership
• Develop and administer customer experience and other related surveys