Supervisor, Business Performance and Analytics Job Listing at City of Edmonton in Edmonton, AB (Job ID 53962)

Description

Are you a strategic leader with a passion for data analytics, performance measurement and management, and drawing insights from data to support business outcomes? We are seeking a dynamic and experienced Supervisor, Business Performance and Analytics to join our Section Extended Leadership Team. This is more than a management role—it's an opportunity to champion data-driven strategy and operational excellence across our Mobility Infrastructure Services section.

You will lead a technical and analytical team, harnessing the power of data to optimize service performance, enhance business outcomes, and ensure the meticulous management of critical assets, from our roads and active pathways to our bridges. If you thrive in a complex, integrated business environment, are passionate about continuous improvement, and are ready to lead a high-impact team, we want to hear from you.

What will you do?

• Team Leadership & Supervision: Supervise a diverse work group of analysts and technologists, exercising independent decision-making over people, finances, and operations, and overseeing recruitment
• Culture & Mentorship: Lead, establish, and exemplify the desired work group culture, providing leadership, guidance, and mentorship, and managing all aspects of staff performance and development
• Strategic Development: Actively participate in developing strategies for the Mobility Infrastructure Services section in alignment with corporate and departmental strategies (e.g. act as a subject matter expert and represent the section in their transition to SAP S/4Hana)
• Performance Measurement: Lead the development and implementation of performance measurement frameworks, dashboards, reports, and KPIs to rigorously assess service effectiveness and efficiency of Mobility Infrastructure Services activities
• In-Depth Analysis: Track and monitor KPIs, conduct in-depth analysis of performance data to identify trends, patterns, and opportunities for improvement, and lead root cause analysis
• Data-Driven Decision Making: Support strategic initiatives by providing data-driven insights, conducting scenario analysis, and predictive modeling to inform decision-making
• Data Management & Integrity: Oversee the collection, integration, and analysis of data from multiple systems (e.g., SAP, Peoplesoft, SDMS, COBS), ensuring data integrity, accuracy, and security through regular auditing and establishment of of SOPs
• Process Improvement: Identify opportunities and lead cross-functional teams to develop and implement process improvement and optimization initiatives. This includes developing and delivering technical information sessions to non-technical and leadership audiences.
• Financial Stewardship: Conduct variance reporting and analysis (labour, materials, and equipment) and support with financial corrections, accruals, and adjustments
• Cross-Functional Collaboration: Drive collaboration with cross-functional teams (e.g., operational managers, data engineers) and external partners to resolve issues and integrate best practices