Supervisor, Mail & Logistics Job Listing at City of Edmonton in Edmonton, AB (Job ID 54833)

Description

The Supervisor, Mail & Logistics is a critical operational leader responsible for the seamless movement of mail, goods, and inventory across the City of Edmonton. Reporting to the Category Manager, you will oversee a dedicated team of Couriers responsible for the end-to-end processing and internal distribution of external and inter-office mail for all City facilities. Beyond mail services, you will coordinate inventory transfers and manage the lifecycle of logistics service contracts to ensure high-service standards and cost-efficiency.

What will you do?

• Evaluate alternative distribution models and recommend improvements that ensure the greatest benefit to the City.
• Collaborate across City business areas to identify evolving logistics needs and develop new service models to meet organizational demands.
• Evaluate daily volume against internal resource capacity to determine the trigger points for engaging external courier services, ensuring service continuity during peak volumes or internal resource constraints.
• Optimize the use of City resources by developing and implementing efficient routing, scheduling, and staffing models.
• Identify logistics needs of client groups and develop cost-effective solutions for transporting goods.
• Execute the full administrative lifecycle of assigned contracts (courier, freight, customs, asset recovery).
• Foster and maintain proactive relationships with external suppliers; conduct formal performance reviews of financial, delivery, and performance metrics and lead the development of improvement plans or dispute resolution strategies.
• Use data analytics to develop performance dashboards and reports to monitor key metrics, identify trends, and make data-driven decisions.
• Develop and present performance reports to leadership and client groups, using key metrics to demonstrate team productivity and supplier adherence to requirements.
• Ensure the secure handling and distribution of sensitive or statutory documentation, including revenue-sensitive mail and legislated notices.
• Supervises, coordinates, and schedules the work of the Mail & Logistics staff, including delegating assignments and reviewing progress.
• Resolve technical, personnel, and operational issues relating to transportation, logistics, imports, exports and business partner issues
• Serve as the primary point of contact for freight, logistics and customs for the City and reconcile supplier invoices in accordance with contracts.
• Implements and enforces internal and occupational health and safety policies.
• Conducts safety inspections  and oversees incident reporting, investigation, and resolution.