Description
President and Chief Executive Officer of CPMG and Executive Medical Director
POSITION SUMMARY
The Market Executive Medical Director (“EMD”) (i.e., as President of the Medical Group as chief executive of the Corporation) is responsible for day-to-day operations of ambulatory care and implementation of care delivery standards and protocols. The EMD is also responsible for working with the Regional President as part of the Market Leadership Team in helping to define the Market strategy and economic plan, in collaboration with the local PMG peer-elected Medical Group Board of Directors, KPMF Board of Directors, Market Leadership Team, and Enterprise Market Leadership Team (“EMLT”). This executive is responsible for setting priorities and ensuring adequate deployment of resources--both capital and human--to execute the work contained in the Market strategy which will be aligned with the Enterprise and KP Medical Foundation strategic plans.
The EMD is expected to contribute a high degree of executive leadership to support the Market's successful clinician-led, professionally-managed health care delivery system. This executive directs a high functioning senior executive team, and mentors and develops the next generation of Market clinical and management leaders. The EMD builds and maintains close ties with, and a true understanding of, the day-to-day work of Market physicians and clinicians, allied health professionals, and administrative staff. The EMD will report jointly to the KP Medical Foundation CEO and their local Market Medical Group Board of Directors (i.e., CPMG, WPMG) with the goal of driving innovation and transforming care delivery while improving quality and providing value.
Additionally, the EMD, in collaboration with the KP Medical Foundation, will lead a transformation of the Market's business while aligning the Market strategy with the Enterprise strategy coordinated with the Medical Group and capitalizing on opportunities such as digital health, telehealth services, and related technologies. This individual will demonstrate courageous leadership to fulfill the mission and improve the Market's financial and operational performance, leverage existing strengths as an integrated system with national program stability, and improve the engagement and well-being among physicians, clinicians, and professional staff. As a trusted leader in the Market, the EMD will serve as a champion on behalf of the Enterprise and KP Medical Foundation advancing a culture that assures engagement, an elevated clinician voice, belonging, change, transparency, and accountability.
Note: For compensation purposes, the EMD will be treated as a “disqualified person” under IRC Section 4958 and their compensation will be approved by the KFHP Board in the same manner as other disqualified persons.
PRINCIPAL RESPONSIBILITIES
- Coordinates with Enterprise Market Leadership Team to inform, understand, and fulfill the Enterprise strategy.
- Works through partnership in collaboration with Regional President as a member of the Market Leadership Team to lead the Market.
- Works in collaboration with and reports to the Foundation CEO and Medical Group Board of Directors.
- Serves as an ex officio member of the Medical Group's Board of Directors.
- Works closely with the Board Chair and Directors to support their information needs and the implementation of policies. The EMD will provide data and guidance to assist the Medical Group Board, supporting a system of policies, including compensation that recognizes and honors while supporting and rewarding physician and clinician behaviors.
- Educates the Medical Group Board and Medical Group clinicians on important legal, regulatory, technological, local and regional market changes, business imperatives, and related issues.
- Develops a meaningful and comprehensive communication strategy for the Medical Group, complementary to/with the KP Medical Foundation.
- Helps to define the Market strategy and economic plan with the Regional President, as part of the Market Leadership Team, and in collaboration and aligned with the Medical Group Board of Directors, the EMLT, and KFHP to develop and achieve goals that reflect marketplace and customer needs, finances, infrastructure capabilities, and provider engagement.
- Strives to meet access and patient satisfaction targets set each year, while ensuring the Market produces superior quality measures, such as NCQA accreditations and HEDIS measures.
- Provides leadership in the establishment of standards of care, quality, and patient experience, in coordination with KP Medical Foundation Leadership Team.
- Promotes and supports best practices for operational excellence and continuous improvement across the Market, including primary and multispecialty care optimization, in coordination with the KP Medical Foundation Leadership Team.
- Ensures adequate infrastructure is in place, including providers, staff, information systems, administrative capability, and external networking, in coordination with the KP Medical Foundation Leadership Team and Regional Health Plan.
- Oversees the consolidation of services in the Market and other participating Markets in the Foundation, when needed, to maximize value, in coordination with the Medical Group Board of Directors, the KP Medical Foundation Leadership Team, and Regional Health Plan.
- Standardizes services to provide consistency and identifies best practices to improve quality and performance in the Market and other participating Markets in the Foundation, in coordination with the KP Medical Foundation Leadership Team.
- Positions the Market at the forefront of innovation, pursuing advancements in telehealth, virtual care service, and other digital health care technologies.
- Interfaces with and directs, as appropriate, technology to support operations, performance improvement, and innovation.
- Serves as a financial steward of our members and patients on behalf of the Medical Group to ensure appropriate allocation of resources to execute organizational goals.
- Recruits, retains, and mentors team members to fulfill the role in support of inclusivity goals, accountabilities, and performance improvement opportunities of those directly reporting to the EMD and beyond.
- Supports the retention of Medical Group clinician talent and well-being of physician and clinician practices by connecting with frontline staff and continuously striving to improve employee engagement and retention scores for the Medical Group.
- Embodies and emanates desired culture behaviors congruent with the Enterprise mission, vision, and goals and KP Medical Foundation.
- Leads by example through integrity, transparency, commitment to unparalleled levels of service, and dedication.
- Leads change:
- Understands change management principles and methods.
- Exhibits agility, resilience, tenacity, adaptability, and flexibility to influence others to move toward a common vision.
- Proactively focuses on the importance of people and their impact related to change to help minimize the friction associated with a rapidly changing work environment.
- Establishes strong personal relationships with superb listening and communication skills.
- Fosters structures and systems to support teams through times of transformation and uncertainty.
- Comfortable with ambiguity and uncertainty--the ability to adapt nimbly and lead others through complex situations.
- Executes for results:
- Translates strategy into clear operating plans that include performance measures.
- An extremely well organized and self-directed individual who possesses a "big picture" perspective and is well versed in systems.
- Holds self and others accountable for achieving results.
- Sets performance expectations clearly and ensures that others understand the implications of achieving or not achieving results.
- Anticipates obstacles and is prepared with contingency plans to ensure goal achievement.
- Partners effectively:
- Naturally connects and builds strong relationships with others, demonstrating strong emotional intelligence and an ability to communicate clearly and persuasively.
- Works proactively on a successful partnership with Regional President and effectively co-leads the Market. Responsible for establishing partnership norms throughout the organization.
- Optimizes the delivery of member care via financial arrangements and commitments to care delivery resources.
- Partners with the Regional President on Market strategy that build on and enhance a thriving medical system where the Medical Group clinicians lead care delivery.
- Develops self:
- Committed lifelong learner who uses their experiences to tackle challenging issues.
- Continuously reflects to ensure personal growth.
- Proactively utilizes emotion as a tool, remaining calm in the face of frustration.
- Solicits feedback to understand her/his/their own strengths and improvement opportunities.
- Constructively applies feedback to continuously improve her/his/their own capabilities.
- Encourages Medical Group clinician voice through an effective speak-up and speak-out culture with the associated effective engagement and alignment strategies, maintains a visible presence, and demonstrates strong listening skills.
- Drives accountability to achieve clear KPIs and operational goals for the Medical Group, in conjunction with the Medical Group Board, the Enterprise Market Leadership Team, Market Leadership Team, and KP Medical Foundation.
- Attends and contributes to Market-based Board meetings (e.g., Medical Group and Regional Health Plan Board meetings).
- Participates in KP Medical Foundation Board and Committee meetings, as appropriate.
- Establishes effective partnerships accountable for results with participating PMGs, Labor, Community, and all local and program functions.
- Fulfills the transition and build of the new KP Medical Foundation:
- Actively participates as a member of Steering Committee
- Actively participates as a member of Leadership Group
- Oversees and selectively participates in Workstreams
- Participates as a member of the KP Medical Foundation Interim Board of Directors
- Provides day-to-day oversight of care delivery, working in conjunction with care delivery teams
- Other activities as required.
SHORT AND LONG-TERM ACCOUNTABILITIES
The EMD is deeply steeped in the strategies, tactics and business imperatives of both Market and Enterprise to ensure that performance is aligned with program-wide performance expectations and measures. Specific measures of success on a short-term (1-3 years) and long-term (3+ years) basis will include, but are not limited to:
- Evolves KP Medical Foundation and Market over time to drive performance improvement and to align efforts in support of the Enterprise's strategic plan.
- Improves efficiency, quality, patient satisfaction, and clinician satisfaction.
- Fosters a culture of high-quality, safe and effective, person-centered, affordable care.
- Advances quality of care and equitable health care / health plan service outcomes, member growth / market share, including member retention.
- Drives clinician and employee satisfaction / commitment / engagement.
- Focuses on communication and transparency.
- Promotes inclusivity.
KEY WORKING RELATIONSHIPS
Internal working relationships:
- KP Medical Foundation CEO
- Medical Group Board of Directors
- KP Medical Foundation Leadership Team
- Enterprise Market Leadership Team
- PMG Board of Directors
- Regional Presidents
- VP, Ambulatory Operations
- Regional Executive Medical Directors of Operations
- Market Compliance Officer
- Additional direct reports in Market (varies)
- Permanente Federation
- Other PMG EMDs
- Labor representatives
External working relationships:
- Community / corporate leaders
- Labor organization leaders
- Regulatory / political leaders
- Affiliated hospital and provider groups
- Patients and their families
- Professional organizations for medical groups
- Political and regulatory officials
- Public and press
- Community leaders
- Other Market health system leaders
COMPLIANCE AND INTEGRITY
- Models and reinforces ethical behavior in self and others in accordance with the KP Principles of Responsibility, adheres to organizational policies and guidelines, supports compliance initiatives, maintains confidences, admits mistakes, conducts business with honesty, shows consistency in words and actions, and follows through on commitments.
- All leaders are accountable for communication, implementation, enforcement, monitoring, and oversight of compliance policies and practices.
EXPERIENCE/EDUCATION/QUALIFICATIONS
Basic Qualifications:
Experience
- Must hold an active status and be currently employed as a Permanente Medical Group (PMG) clinician.
- Proficiency with KP integrated model, operations, and markets is required.
- At least ten (10) years of experience working for a large, integrated delivery system of comparable size and complexity with large multispecialty medical groups, ambulatory care networks, and acute care hospitals is strongly preferred.
- At least seven (7) years of operational oversight experience, including running the administrative support for clinicians and medical office buildings is strongly preferred.
- At least five (5) years of experience leading a medical foundation or related experience
- Equivalent experiences will be considered.
EDUCATION
REQUIRED
DESCRIPTION
PREFERRED
Bachelor's Degree
Required
Business, Health Administration, or related field
Medical Degree, Physician Assistant Degree, Optometrist Degree, PhD in Psychology, certain RNs if employed by Medical Group.
MD, DO, PA, OD, PhD Psychology or certain RNs with experience in a health care business leadership role. Completion of approved residency program.
Additional Master's Degree in business, finance, organizational effectiveness or equivalent
LICENSES, CERTIFICATIONS OR OTHER ESSENTIAL QUALIFICATIONS
REQUIRED
DESCRIPTION
PREFERRED
MD, DO, PA, OD, PhD Psychology, women's health care specialist or certified midwife.
Actively licensed in a US state.
Board Certified, if applicable.
Additional Qualifications:
- Experience developing and communicating a clear, innovative strategic vision.
- Clinical operations expertise, ideally with experience leveraging Continuous Improvement or Lean Management principles.
- Deep understanding of healthcare industry trends and external market forces impacting medical groups.
- Change management experience with a courageous leadership style.
- Financial acumen, including experience managing a substantial budget, negotiating contracts, and risk mitigation.
- Experience building high performing leadership and management teams, with a proven track record of execution and delivering on an organization's goals and objectives.
- Ability to work in a matrixed environment and with large medical groups is preferred.
- Skills to ensure alignment of improved operations, including customer service, operational infrastructure, staffing, policies and procedures, standards, and best practices is preferred.
- Strategic planning implementation, programmatic expansion and operational plans experience is preferred.
- Organic (i.e., growth within existing Markets) and inorganic growth (i.e., growth in new Markets) experience is preferred.
- Experience working with organized labor and handling union negotiations is preferred.
- Fair and objective leader with strong listening skills.
Setting Strategy
- The inclination to seek and analyze data from a variety of sources to support decisions and to align others with the organization's vision, values, culture, and Enterprise and Market strategies.
- A creative approach to developing new, innovative ideas that will stretch the organization and push the boundaries within the industry.
- The ability to effectively balance the desire/need for broad change with an understanding of how much change the organization is capable of handling, to create realistic goals and implementation plans that are achievable and successful.
- Creates a strategy with a competitive advantage through intentional and proactive efforts.
- Leverages customer and market insights to develop highly sought-after solutions.
- Constructively challenges traditional thinking to promote focus on the customer.
- In developing and executing on the strategy, constantly has an eye on Kaiser Permanente's brand in the community.
- Effectively communicates the complexities of the strategy, so that each person in the Market thoroughly understands their role in the execution.
Executing for Results
- The ability to use organizational strategy and priorities and internal and external benchmarks to set clear, high-performance goals and allocate resources to consistently achieve objectives.
- Comfortable with ambiguity and uncertainty; the ability to adapt nimbly and lead others through complex situations.
- A leader who is viewed by others as having a high degree of integrity and forethought in their approach to making decisions; the ability to act in a transparent and consistent manner while always considering what is best for the organization.
- The ability to anticipate and address future opportunities and threats, effectively managing change, and taking on tough decisions.
Leading Teams
- The ability to attract and recruit top talent, motivate the team, delegate effectively, celebrate diversity within the team, and manage performance; widely viewed as a strong developer of others.
- A leader who anticipates future needs and ensures the organization has the leadership, workforce, and capabilities it needs.
- The ability to persevere in the face of challenges and exhibit a steadfast resolve and relentless commitment to higher standards, which commands respect from others.
- A leader who is self-reflective and aware of their own limitations; leads by example and drives the organization's performance with an attitude of curiosity and continuous improvement by being open to feedback and self-improvement.
- A leader who establishes personal and organizational learning as a priority.
- A leader who creates a culture of operational excellence, leadership excellence, high performance and accountability for individuals, teams, and the organization.
- A leader who is committed to inclusivity.
Relationships, Influence & Collaboration
- Naturally connects and builds strong relationships with others, demonstrating strong emotional intelligence and an ability to communicate clearly and persuasively.
- Creates a sense of purpose/meaning for the team that generates professional fulfillment, wellness and followership and engages others to focus on the greater good and what's best for the organization and communities served.
- Uses business and functional expertise, knowledge of the health care industry, other critical external factors, and a focus on the organization's mission to meet the needs of patients, members, customers, and communities by developing strategies (in partnership with other leaders) that respond to a dynamic and complex environment.
- Influences and engages key internal and external stakeholders to receive input, understand perspectives and then effectively bring diverse points of view together.
- Creates an environment that encourages and enables people to work, learn and develop solutions together.
- Excels at establishing and nurturing trusted relationships, internally and externally.
Benefits
CPMG offers a Market-leading benefit package, which includes:
- Medical and dental coverage
- Life insurance
- Short-term and long-term disability coverage
- Professional liability coverage (occurrence-based)
- 401(k) and Defined Benefit Retirement Plan (Cash Balance)
- Vacation, holidays, sick leave and educational leave with funds
- In-house CME opportunities
- Pay range: minimum $880,790 and maximum $1,100,987. *Salary will be based on years of experience and FTE.
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