Program Supervisor Job Listing at Community Living Toronto in Toronto, ON (Job ID 3302)

Description

Community Living Toronto, one of the largest agencies of its kind in North America, is a dynamic innovative organization committed to a vision of promoting a welcoming community. As a leader in the field, Community Living Toronto offers supports to over 6,000 individuals within an intellectual disability as well as support to their families, including residential and day support, assistance with employment, community support, early childhood services and respite.Job Summary

The Program Supervisor is responsible for the effective day-to-day operation of the Association's programs within area of responsibility (e.g., residential, day, employment, fee-for-service) as well as the health, safety, and well-being of the people served and the staff. Accountabilities include providing oversight of direct support staff and coordinating the delivery of services to individuals in assigned program. Working under the guidance of the Program Manager, this position is responsible for ensuring high quality support is being provided while also ensuring compliance with all applicable legislation, funder requirements, and organizational policies and procedures.

College Diploma or Bachelor's degree in human services or a related discipline. Training and/or certification in CPI (Crisis Prevention), Conflict Management, Trauma Counseling, Case Management an asset. Minimum of 3-5 years of related experience in direct care including experience with individuals with developmental disabilities (e.g. autism spectrum); experience with implementation of behavioural protocols and treatment plans preferred; previous supervisory experience an asset. Experience working in a unionised environment and knowledge of behavioural/developmental services. Proficiency with technology including but not limited to computers including MS Office (Excel, Word, Outlook) and other software programs needed to produce documents, reports, databases, presentations and communication vehicles for staff training and development. Candidates must pass a medical and be free of contagious disease in accordance with applicable regulatory requirements and maintain appropriate immunizations, including providing proof of full vaccination against COVID-19, subject to required human rights accommodation.

• Works closely with the Program Manager to develop and implement program standards that address the psychosocial, cultural, physical and safety needs of individuals served; including but not limited to the implementation of individuals' behaviour development and Person-Directed plans, and maintaining accurate documentation.
• Provides direct support to front-line staff; ensures all reasonable precautions are in place for the safety of staff and the individuals served.
• Supports programming, oversight of medical care, skill development, behavioural interventions and overall care and services for people receiving supports.
• Manages budget expenditures of all assigned cost centres to ensure effective use of resources including but not limited to reviewing and approving timesheets, mileage claims, expense forms, petty cash disbursements, incoming cash, invoices, and purchase orders for each program supervised.
• Oversees individuals' resident finances to ensure that accurate records are maintained and policy and procedures are followed.
• Participates in the recruitment and selection process including proactively identifying recruitment needs for direct support staff.
• Provides feedback, guidance, and functional advice to front-line staff concerning their performance at regular intervals and through the annual performance appraisals.
• Engages in collaborative problem solving approaches with individuals, staff, families, colleagues and Program Manager to share information, address issues, and problem solve to seek solutions for day-to-day issues.
• Coordinates, chairs and participates in various meetings and/or committees as related to staff, individuals supported, families, employee, professional development goals or other program needs.
• Maintains working knowledge of the Collective Bargaining Agreement and grievance procedures; escalates matters as needed.