DIRECTOR, TRANSPORTATION OPERATIONS Job Listing at Dollar General in Goodlettsville, TN (Job ID 2025-348142)

Description

Company Overview:

General Summary:

Serves as the principal liaison between Supply Chain and Store Operations for key projects and communication. Role will manage all communications related to delivery schedules including unplanned disruptions and long-term updates. The role oversees the Transportation Operations Center in addition to all Outbound reporting and project support.

Duties & Responsibilities:

Communication and Store Projects:

• Develop and manage cross-functional forum(s) between Store Ops and Supply Chain for problem resolution, communication/visibility, and process improvement.
• Develop, maintain, and publish all supporting process documentation.
• Lead the planning and communication of order processing and delivery updates, including short-term changes, disruptions, holiday deliveries, and long-term strategies.
• Coordinate efficient delivery/pickup execution to support new store openings, remodels, relocations, inventories.

Transportation Operations Center (TOC):

• Lead the Transportation Operations Center (TOC); operates 24/7 to provide support and after-hours customer service to drivers and stores.
• Monitors all KPIs and staffing levels to ensure performance targets are being met with expected efficiency.
• Cultivate a positive work environment that promotes team development while ensuring high-quality support and exceptional customer service for all stakeholders.
• Investigate, partner with IT, and develop new technological solutions as needed to improve operations and elevate customer service.
• Publish routine performance reporting and meet with key stakeholders to review performance and discuss any needed actions.

Reporting and Analytics:

• Ensure all reporting is produced timely and accurately with appropriate insight.
• Work cross-functionally with Distribution, Transportation, and Store Ops to collect data.
• Oversee development of tools/reports to improve visibility and drive actionable insights related to: On-time delivery, asset utilization, communication, and claims/damages.
• Provide data-driven recommendations to support operational decision-making and performance improvement.

Team Leadership, Performance Management and Development:

• Responsible for professional development of all associates.
• Develop goals, measure performance, provide feedback, and conduct evaluations.
• Ensure appropriate staffing and talent exists across organizational structure.
• Drive high levels of engagement and communication across organization.

Knowledge, Skills and Abilities (KSAs):

• Strong verbal/written communication at multiple levels within the organization.
• Strong ability to collaborate across teams and departments for effective solutions and execution.
• Solid analytical & problem-solving skills with ability to develop and utilize tools that drive action & insight.
• Proven ability to manage multiple projects and priorities in a fast-paced environment.
• Proven ability to build and develop high-performing teams and relationships with key partners.
• Base knowledge of Supply Chain technology and ability to stay connected with emerging solutions.
• General knowledge of transportation terminology, systems, and regulatory requirements.
• 25% Travel, monthly visits to TOC + infrequent DC visits. Availability to oversee 24/7 operation.

Work Experience &/or Education:

• Bachelor's degree in Supply Chain Management, Business Administration, or a related field preferred; equivalent experience considered.
• 8+ years of experience in transportation, supply chain, or logistics operations, with a focus on reporting, analytics, and team leadership.