Description
Work Where You Matter: At Dollar General, our mission is Serving Others! We value each and every one of our employees. Whether you are looking to launch a new career in one of our many convenient Store locations, Distribution Centers, Store Support Center or with our Private Fleet Team, we are proud to provide a wide range of career opportunities. We are not just a retail company; we are a company that values the unique strengths and perspectives that each individual brings. Your difference truly makes a difference at Dollar General. How would you like to Serve? Join the Dollar General Journey and see how your career can thrive. Company Overview:
Dollar General Corporation has been delivering value to shoppers for more than 80 years. Dollar General helps shoppers Save time. Save money. Every day.® by offering products that are frequently used and replenished, such as food, snacks, health and beauty aids, cleaning supplies, basic apparel, housewares and seasonal items at everyday low prices in convenient neighborhood locations. Learn more about Dollar General at www.dollargeneral.com/about-us.html.
Senior Specialist is responsible for the end-to-end duties of all domestic merchandise from vendor sourcing location to final U.S. Distribution Center. This includes tendering, tracking, resolving vendor, carrier and DC challenges, EDI management and all load-related challenges. Scope of responsibilities includes coordination with 3PLs, multi-modal transportation providers and distribution providers to ensure timely and cost-efficient flow of merchandise. Senior Specialist will be responsible for all Key Performance Indicators (KPIs) associated with Inbound Transportation vendor to DC freight including creation and management of the Inbound Operations Budget, analysis of end to end costing alternatives for the domestic supply chain, freight rate comparative studies and operational service trends.
Job Details:Duties & Responsibilities:
1. Daily Responsibilities: (50%)
- Utilizing robust TMS optimization engines, plan and optimize all domestic FOB merchandise and assign to proper modes and carriers on a daily basis
- Identify and resolve on-time flow exceptions utilizing JDA and in-house developed exception-based software. Communicate appropriate information to internal and external customers
- Ensure efficient flow through US consolidation centers by providing timely and accurate tenders, vendor resolution, appropriate cut-offs, disposition, and expedited support when needed
- Work with DCs to resolve any unexpected issues such as appointment compliance, seal discrepancies, OS&D, mis-routed merchandise, improper paperwork, etc.
- Reviews merchandise orders and determine proper execution based on cost, service, and future incoming flows
- Track all domestic FOB PO flow from vendors, consolidation centers, and DC yards to ensure low level of demurrage and detention
- Manage carrier base ensuring they know how they are measured, how they can succeed and how they are doing against those measurements
- Acts as primary point of contact for carriers on operational processes while acting as liaison between carriers and DG's internal supply chain (demand chain) teams for customer service
- Lead Carrier Business Reviews both on site at DG HQ and carrier's location
- Work with transportation providers and freight payment team to ensure proper accessorial cost and flows
- Work with dedicated backhaul operations to ensure proper modal assignment for optimal cost and service
2. Operational and Financial Administration: (25%)
- Ensure timely and accurate vendor chargebacks are identified, calculated, and processed where appropriate
- Research and process all carrier submitted accessorial charges on a timely basis
- Research and process all damage and loss claims
- Research and advise DCs on trailer seal and merchandise discrepancies
- Works with vendor and merchant to ensure proper call-in procedures are followed.
3. Analytics and Reporting: (25%)
- Ensure all data utilized from JDA/TMS and other in-house systems is accurate and is provided timely
- Work with providers & internal team to develop and implement operational efficiencies within the network to drive out costs and improve service levels to the DCs
- Works directly with Manager to negotiate carrier procurement and pricing
- Monitor service levels and exceptions of multi-modal transportation providers, consolidation center operators, and all other 3rd party logistics providers to ensure adequate service levels on a consistent basis
Knowledge, Skills and Abilities (KSAs):
- In-depth knowledge of transportation modes and regulations, with an emphasis on Truckloads, Intermodal, LTL and LTL consolidation operations and their primary cost drivers
- Communicates across boundaries, both internal and external, with ease and clarity via verbal and written mediums and builds strong relationships with business partners
- Proficiency in MS Excel and intermediate knowledge MS
- Strong knowledge of merchandising, distribution, transportation, inventory management and supply chain concepts
- Proficient in usage of transportation optimization software to perform routing, tendering, scheduling, and shipment tracking. Must apply that knowledge and proficiency to monitor transportation activities and identify/resolve issues.
- Strong business acumen with a demonstrated ability to transform working knowledge into tactical decision making to support business objectives; deals with ambiguity well.
- Broad general knowledge of logistics and a deep working knowledge and skill set leading domestic transportation and logistics operations in a complex, multi-site DC environment
- Must be able to multi-task and prioritize workload in order to meet deadlines
- Demonstrated willingness and curiosity to dig-in and find answers to the “unknown's” that come up during business activity
- Ability to be a team player and customer service driven
- 25% travel required
Qualifications:
Work Experience &/or Education:
- Bachelor's degree in Business or Logistics preferred, or comparable experience of 3-5 years in transportation operations for a retailer, manufacturing company, major carrier, or logistics company required.
- Experience with Blue Yonder TMS would be a plus
- Experience with P44 Tracking Software would be a plus
- Experience with 1010 Reporting Software would be a plus.
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