Corporate Claims Specialist Job Listing at DriveTime in Tempe, AZ (Job ID R15251)

Description

What's Under the Hood

DriveTime Family of Brands is the largest privately owned used car sales finance & servicing company in the nation. Headquartered in Tempe, Arizona and Dallas, Texas, we create opportunities and improve the lives of our customers and our employees by placing a focus on putting the right customer, in the right vehicle, on the right terms and on their path to ownership.

The DriveTime Family of Brands spans across DriveTime, Bridgecrest and SilverRock.  You can find us at the intersection of technology and innovation as we use our proprietary tools and over two decades of industry knowledge to redefine the process of purchasing, financing, and protecting your vehicle. 

That's Nice, But What's the Job?

In short, the Corporate Claims Specialist (Specialist, Auto & Inventory Claims) is an entry-level role on the Corporate Insurance & Safety (CIS) Team that supports the investigation, documentation, and resolution of auto and inventory-related incidents. This role partners with internal teams, insurance carriers, vendors, and third-party administrators to help reduce DriveTime's total cost of risk while ensuring claims are handled accurately, timely, and in accordance with internal guidelines.

In long, as the Corporate Claims Specialist (Specialist, Auto & Inventory Claims), you will be responsible for:

• Supporting the intake, investigation, documentation, and resolution of auto physical damage and property claims
• Partnering with internal teams and leaders, field locations, insurance carriers, police departments, vendors, and the Third-Party Administrator (TPA) to ensure timely incident reporting and data collection
• Collaborating with internal partners and leadership to determine appropriate courses of action for complex or high-severity incidents
• Maintaining productive working relationships with DriveTime employees, external vendors, carriers, and service providers to support effective claim resolution
• Documenting all incident and claim activity in the internal incident management database, including setting follow-up timelines based on priority and business needs
• Exercising independent judgment in claim-related decisions and clearly supporting and defending those decisions
• Coordinating claim resolution in alignment with internal guidelines, including pursuing recovery from at-fault parties through subrogation
• Compiling and analyzing incident and claims data to support monthly reporting, tracking, accounting needs, and trend analysis
• Providing insights and recommendations related to training, prevention, and future risk reduction initiatives
• Assisting with training and mentorship of current and future CIS team members

So What Kind of Folks Are We Looking For?

• Detail-oriented individuals who can manage multiple priorities in a fast-paced, high-volume environment
• Strong verbal and written communicators who can work effectively with internal and external partners
• Independent thinkers who can assess situations, make sound decisions, and escalate when appropriate
• Organized self-starters who take ownership of their work and follow through on commitments
• Team players who value collaboration, knowledge-sharing, and continuous improvement
• Analytical thinkers who enjoy identifying trends and contributing to process improvements

The Specifics

• Minimum of 2 years of claims handling or adjusting experience, including claim intake, investigation, evaluation, and resolution
  • Preferred experience includes auto, property, total loss, or subrogation claims
  • Experience in a corporate, captive, or commercial claims environment is preferred but not required
  • Prior complex liability claims experience, including bodily injury, is a plus
  • In lieu of claims experience, 2 or more years of insurance or risk management experience will be considered
• Ability to communicate effectively, both verbally and in writing, with internal and external stakeholders
• Ability to work efficiently across multiple systems in a high-volume, fast-paced environment
• Intermediate proficiency in Microsoft Office Suite (Excel, PowerPoint, Word, etc.)
• Experience with Riskonnect or Salesforce is beneficial but not required
• Bachelor's degree preferred but not required

So What About the Perks? Perks matter

• We take a hybrid work approach, finding balance between the benefits of in-person and work-from-home environments. This position has an on-site expectation of a minimum of three days a week.
• Medical, dental, and vision, oh my! DriveTime Family of Brands covers a sizable amount of insurance premiums to ensure our employees receive top-tier healthcare coverage. 
• But Wait, There's More. 401(K), Company paid life insurance policy, short and long-term disability coverage to name a few.
• Growth Opportunities. You grow, I grow, we all grow!  But seriously, DriveTime Family of Brands is committed to providing its employees with every opportunity to grow professionally with roughly over 1,000 employees promoted year over year.
• Tuition Reimbursement. We're as passionate about your professional development as you are. With that, we'll put our money where our mouth is.
• Wellness Program. Health is wealth! This program includes self-guided coaching and journeys, cash incentives and discounts on your medical premiums through engaging in fun activities!
• Gratitude is Green.  We offer competitive pay across the organization, because, well… money matters!

• In-House Gym. We want our employees to be the best versions of themselves. So come early, take a break in your day or finish strong with a workout!
• Give Us a Reason (or not), and We'll Celebrate.  Regardless of whether there is a holiday or not, we are finding ways to kick back and enjoy each other's company outside of day-to-day work.
• Smart-Casual Dress. Come dressed in jeans (you'll fit right in with the rest of us).

• Paid Time Off. Not just lip service: we work hard, to play hard!  Paid time off includes (for all full-time roles) wellness days, holidays, and good ole' fashioned YOU time!  For our Part-timers, don't fear you get some time too...vacation time is available - the more you work, the more you earn!

Anything Else?  Absolutely.

DriveTime Family of Brands is Great Place to Work Certified! And get this: 90% of our rockstar employees say they feel right at home here.  We could spend a lot of time having you read about ALL our awards, but we'll save time (and practice some humility) just naming a few others; Comparably Awards: Best Company for Diversity, Best Company Culture and Best Company Leadership, oh and don't forget Phoenix Business Journal Healthiest Employers (okay, we'll stop there)!

Hiring is contingent upon successful completion of our background and drug screening process. DriveTime is a drug-free, tobacco-free workplace and an Equal Opportunity Employer.

And when it comes to hiring, we don't just look for the right person for the job, we seek out the right person for DriveTime. Buckle up for plenty of opportunities to grow in a professional, fun, and high-energy environment!