Description
Englewood Health, a leading healthcare system comprising Englewood Hospital and the Englewood Health Physician Network, is committed to delivering exceptional patient care across northern New Jersey. We are dedicated to fostering a supportive and inclusive work environment where every team member can bring their skills, creative ideas, positive approaches, and a commitment to excellence. Join our dynamic team and contribute to our mission of transforming the lives of the patients and communities we serve.
Job Summary:
Performs various front office and back office patient care duties. More specifically, this position will assist with flow of patients from the waiting area to exam rooms and perform preparatory work on patients to ensure efficient use of the physician's time.
Department: EHPN PrimaryCare Eng Dr. Sun
Location: 200 Grand Ave, Englewood, NJ 07631
Status: Full Time
Shift: Day
Hours: 8:00AM-4:00PM
Job Responsibilities:
- Greet patients and visitors in a prompt, courteous, and helpful manner, as well as demonstrate effective communication skills with patients, visitors, co-workers, physicians, and other departments in accordance with Service Excellence Standards.
- Register all patients in EMR. Includes retrieval of all demographics, financial, and insurance information from patients. Secure all necessary signatures on required forms and all check-in / check-out processes.
- Answer incoming calls, screen calls, take messages, and provide information to the appropriate care team. Demonstrate appropriate and courteous telephone etiquette during telephone exchanges.
- Assist with booking patients in scheduling appointments to ancillary labs, etc.
- Treat all individuals with respect, including but not limited to patients, visitors, physicians, and co-workers, by using our G.R.E.A.T. communication standards and abiding by HIPAA. 6. Sorts and delivers mail, medical records, and other correspondence.
- Attend meetings as required and participate in departmental quality assurance endeavors.
- All other tasks as assigned.
Qualifications:
- High School Graduate or equivalent or a minimum of 2 years full-time experience in a related field required.
- Medical office experience preferred.
- Must be fluent in Korean.
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