Description
As a leading financial services and healthcare technology company based on revenue, SS&C is headquartered in Windsor, Connecticut, and has 27,000+ employees in 35 countries. Some 20,000 financial services and healthcare organizations, from the world's largest companies to small and mid-market firms, rely on SS&C for expertise, scale, and technology.
Job Description
Eze Eclipse Software is seeking an experienced, motivated Technical Operations Engineer to join the Eze Eclipse Engineering team. Eze Eclipse Software is a leading global provider of best-in-breed software solutions and technology services designed to maximize investment and operational alpha for the entire institutional investment process and community. Our vision: to lead a reimagined investment process by creating a completely open, seamless, and fluid investment ecosystem.
About the Team:
SS&C Eze Eclipse is an industry-leading SaaS solution for the financial services market. Aimed to be the front to back solution for emerging managers and hedge funds. As a Technical Operations Engineer, you will act as the highest point of escalation for our clients in resolving complex technical application issues. You will work in a fast-paced, continuous integration, continuous delivery ecosystem and ensure application uptime and performance across our customer base. Your duties will exist at a crossroads between Client Services, Site Reliability, Product Management and Development.
Who We Are:
We are a trusted and proven partner to the investment community. We complement our award-winning investment workflow technology with expert global customer service. We pride ourselves on fully understanding each client's unique needs and advising them on best practices and processes to maximize their operational and investment alpha. Our team is made up of more than 1,000 global employees in 11 locations worldwide. We are headquartered in Boston, with offices in Chicago, Hong Kong, Hyderabad, London, New York, Rio De Janeiro, San Francisco, Singapore, Stamford, and Sydney.
Our Culture:
We are a highly dedicated team of innovators and experts who love to collaborate on the cutting edge. We service our clients' unique and growing needs with highly configurable, expansive, and integrated products for the entire investment process and community and we are never satisfied until our customers are delighted. We celebrate this passion and commitment by fostering a culture that promotes innovation, growth, communication and achievement from the bottom up. We nurture the entrepreneurial spirit and welcome productive debate. We encourage open communications and upward feedback, we learn quickly from our mistakes, challenge the status quo – all while remaining accountable to our colleagues and clients. We also understand work is a big part of life, so having fun and celebrating hard work is core within our culture.
What you will get to do
Act as the highest point of escalation between Client Services and Development in answering questions and resolving issues around our products, services and infrastructure.
Identify operational problems by observing and studying system functions and performance results; investigating client complaints and suggestions; and completing troubleshooting procedures.
Develop, enhance and review observability tools to achieve operational targets around capacity and API response times
Advocate on behalf of the Client Services team to Product Management for proper prioritization of qualified defects and enhancements.
Act as a first responder to infrastructure/software related incidents to ensure reliability of our systems and keep us within committed SLA targets
Assist Product teams in new product roll out and data validation processes with customers
Update architectural and procedural knowledge base documentation to improve overall team knowledge, training and runbooks to be used by Engineering teams.
Act as the SME for the Geneva application technical support and it's integration with Eze Eclipse.
What you will bring
Bachelor's Degree with a major or minor in Computer Science/Mathematics or similarly technical/quantitative field; equivalent work or project experience
Experience in reading/writing queries in Microsoft SQL Server, MySQL and Amazon Aurora databases
Experience with Amazon Web Services or similar cloud providers
Experience with API frameworks
Experience working with monitoring and observability (ELK, Splunk and CloudWatch)
Career-minded, logical-thinking individuals who are not afraid of challenges.
Excellent written and verbal communication skills
Proven passion and interest in technology
Excellent problem solving and trouble shooting skills
Additional Skills a Plus:
- An understanding of test automation and working in an AGILE/scrum environment
1-2 years' experience with software/automation development (C# (.NET Core), C++, JavaScript, Python, or Go preferred)
Experience in working with CI/CD tools like Jenkins.
An understanding networking, HTTP protocols and Internet connectivity
Experience with developing and/or testing real-time application
Experience with Atlassian tools (Confluence, JIRA, Bitbucket)
Experience working in Financial Technology Industry
SS&C Eze is an equal opportunity employer.
Unless explicitly requested or approached by SS&C Technologies, Inc. or any of its affiliated companies, the company will not accept unsolicited resumes from headhunters, recruitment agencies, or fee-based recruitment services.
SS&C offers excellent benefits including health, dental, 401k plan, tuition and professional development reimbursement plan.SS&C Technologies is an Equal Employment Opportunity employer and does not discriminate against any applicant for employment or employee on the basis of race, color, religious creed, gender, age, marital status, sexual orientation, national origin, disability, veteran status or any other classification protected by applicable discrimination laws.
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