Charter Clerk / Dispatch Job Listing at First Student Canada in Thunder Bay, ON (Job ID JR8345 Charter Clerk / Dispatch (Open))

Description

First for a reason:

At First Student, we are a family of 60,000+ employees who take pride in safely transporting more than 5 million students and passengers to and from their destinations each day! Our family of brands include Transco, Total Transportation, Maggies Paratransit, and GVC II. Our employees are at the forefront of safety and innovation; they create and implement the most advanced training and technology the transportation industry has to offer.

We are seeking a detail-oriented and organized Charter Clerk / Dispatch to support our transportation team with booking and coordinating charter bus services for school trips, extracurricular activities, and special events. This is a part-time position focused on providing high-quality service, efficient scheduling, and timely communication with clients and drivers. This role also includes assisting with afternoon dispatch operations, making it ideal for someone with strong multitasking and customer service skills, particularly in a transportation or school bus setting. This position is a part-time position at 20 hours per week.

Key Responsibilities

• Charter Booking & Scheduling: Coordinate and schedule buses for school and extracurricular trips, including taking client requests and arranging routes.
• Client Communication: Serve as a point of contact for schools, parents, and organizations regarding charter services.
• Paperwork & Documentation: Manage invoices, contracts, and other administrative documents related to charter bookings.
• Route Planning: Work with dispatchers and drivers to create efficient, safe travel routes.
• Customer Quoting & Pricing: Assist in providing quotes and pricing details to clients.
• Recordkeeping & Data Entry: Maintain accurate logs of bookings and service data.
• Dispatch Assistance (PM): Support afternoon dispatch operations, including radio communication with drivers, route coordination, and assigning work to drivers.
• Client Relations: Build and maintain strong relationships with schools and other partners to increase charter service usage.

Qualifications & Skills

• High School Diploma or equivalent required
• Minimum of 2+ years' experience in a related administrative, transportation, or dispatch role
• Experience in the school bus or transportation industry strongly preferred
• Strong communication and customer service skills
• Familiarity with radio dispatch systems and procedures
• Proficient computer skills (MS Office, dispatch software, or similar platforms)
• Ability to work effectively under pressure and meet deadlines
• Prior experience in terminal operations, dispatch, or driver coordination a plus

Physical Requirements & Working Conditions

• Must be able to move about the office and utilize standard office equipment
• May need to access filing systems and communicate clearly by phone or in person
• Minimal to no travel required

First Student is a leading provider of school transportation services. We operate in 460 locations across the US and Canada, working with school districts to provide safe, reliable, and cost-effective transportation for five million students per school day. We employ more than 48,000 people and operate and maintain over 43,000 buses.

Apply today to join our team!

We aspire to have a culture where all people are First. We strive to attract and retain a diverse workforce therefore all qualified applicants will receive consideration for employment. We encourage applications from women, persons with a disability, Indigenous peoples and members of a visible minority. First is an equal opportunity employer and by doing so we will sustain and promote an inclusive culture that supports future growth for all. First is committed to providing reasonable accommodation at all stages of the hiring process and encourage all applicants who may require such accommodation to let us know.