Analyst, IT Operations Job Listing at Flex in Penang (Job ID WD215236)

Description

Flex is the diversified manufacturing partner of choice that helps market-leading brands design, build and deliver innovative products that improve the world. 

A career at Flex offers the opportunity to make a difference and invest in your growth in a respectful, inclusive, and collaborative environment. If you are excited about a role but don't meet every bullet point, we encourage you to apply and join us to create the extraordinary.

To support our extraordinary teams who build great products and contribute to our growth, we're looking to add an Analyst, IT Operations located in Prai, Penang.

In this role, you will be In-charge of performing operational processes and procedures to ensure all IT services, systems, and infrastructure meet business needs.
 

Day-to-day operational hold up and service delivery of the Hybrid Cloud IT infrastructure by monitoring and acknowledging to IT Infrastructure incidents through the incident tracking system. Proactively monitor systems for availability, capacity, and performance. Participate in the Patch management process, IT Business Continuity and Disaster recovery planning and testing. Computer programming to automate manual IT Ops wherever applicable.

 

What a typical day looks like:

• Prepare Standard Operating procedures for the day-to-day maintenance of the applications and underlying systems.
• Proactive monitoring of enterprise systems to ensure they are adequately sized to meet the dynamic requirements from the business solutions.
• Ensure proper backup and retention polices are in place to ensure minimum data loss to the business in case of failures.
• Establish clear communication channels and ensure proper feedback mechanisms are in place with customers, peers and cross functional teams.
• Propose system enhancements (software and hardware updates) that will improve the performance and reliability of the system.
• Stablish and assure adherence to budgets, schedules, work plans and performance requirements.
• Ensure that business application(s) are performing, scalable, usable, and available by defining help and monitoring processes, defining, and driving SLAs (Service Level Agreement), conducting system tests.
• Research, design, code, and test new systems and system enhancements in line with the deliverables of the IT projects.
• Install, configure, administer, and maintain business application systems and associated hardware, in accordance with technical specifications to ensure systems function reliably.
• Working with various team to effectively gather their requirements and allow you to prepare detailed program specifications and then coordinate system implementation.
• Communicate with system users, vendor hold up and investigate, trouble-shoot, and resolve system problems so that user problems are resolved quickly and satisfactorily.
• Perform and track change management and publish performance metrics. of these teams.
• Ensure the integrity and security of enterprise data on systems across Hybrid Cloud environments in accordance with business needs and industry best-practices regarding privacy, security and regulatory compliance.

The experience we're looking to add to our team:

• Bachelor's Degree in IT, Computer Science, or related field, or equivalent experience.
• 3–5 years of relevant IT operations, server, or database administration experience.
• Knowledge of enterprise IT infrastructure, Hybrid Cloud environments, and operational best practices.
• Project management exposure is an advantage.
• Strong collaboration, problem-solving, and analytical skills.
• Ability to learn quickly, adapt to changing technologies, and execute efficiently.
• Willingness to participate in 24/7 on-call rotation support.

Key Technical Skills

1. Operating System & Server

• Windows Server OS (installation, configuration, patching, security)
• ​OS hardening and best practices
•  Manage physical and virtual servers (VMware, Hyper-V)
•  Active Directory, DNS, DHCP, GPO
•  File servers, print servers, and clustered environments
   

2. Cloud & Virtualization

• Azure / AWS and hybrid cloud environments
• Managing cloud-hosted VMs
• Understanding IaaS, PaaS, VPN, VPC

3. SQL Database Administration

•  Install, configure, and maintain SQL Server instances
•  Backup, restore, high availability (AlwaysOn, Replication, Clustering)
•  Performance tuning, query optimization, and deadlock resolution
•  Security, roles, permissions, auditing
•  Maintenance jobs, capacity planning, monitoring

4. Monitoring, Automation & Security

• Server & database monitoring tools
•  Troubleshoot CPU, memory, disk, network, connectivity issues
•  Automation using PowerShell
•  Backup/DR management and testing
•  Antivirus/EDR, patching, vulnerability remediation

5. Soft Skills

• Strong documentation and communication skills
•  Analytical thinking and problem-solving
•  Ownership, accountability, continuous improvement mindset
•  Ability to handle high-severity incidents

What you'll receive for the great work you provide:

• Full range of medical benefits, dental, vision
• Life Insurance
• Paid Time Off
• Allowances & Bonuses*

NB09
AA98

Required Skills:

Optional Skills:

Flex is an Equal Opportunity Employer and employment selection decisions are based on merit, qualifications, and abilities. We do not discriminate based on: age, race, religion, color, sex, national origin, marital status, sexual orientation, gender identity, veteran status, disability, pregnancy status, or any other status protected by law. We're happy to provide reasonable accommodations to those with a disability for assistance in the application process. Please email accessibility@flex.com and we'll discuss your specific situation and next steps (NOTE: this email does not accept or consider resumes or applications. This is only for disability assistance. To be considered for a position at Flex, you must complete the application process first).