Description
Job Posting Start Date 02-19-2025 Job Posting End Date 04-19-2025Flex is the diversified manufacturing partner of choice that helps market-leading brands design, build and deliver innovative products that improve the world.We believe in the power of diversity and inclusion and cultivate a workplace culture of belonging that views uniqueness as a competitive edge and builds a community that enables our people to push the limits of innovation to make great products that create value and improve people's lives.A career at Flex offers the opportunity to make a difference and invest in your growth in a respectful, inclusive, and collaborative environment. If you are excited about a role but don't meet every bullet point, we encourage you to apply and join us to create the extraordinary. Job Summary
To support our extraordinary teams who build great products and contribute to our growth, we're looking to add an IT Support Technician located in San Jose, California.
Reporting to the IT Manager, the IT Support Technician role involves being in charge of installing and helping desktop/laptop hardware and software, computers peripherals, office printers and maintain PC assets.
What a typical day looks like:
- Manage the IT relationship of VIP issues and ensure the user is satisfied with the remediation.
- Collaborate with business leaders and necessary IT teams to ensure our VIP users' endpoint, mobile device, peripherals, applications, and their other assigned devices are consistently working optimally.
- Review, respond, and resolve assigned trouble tickets and impromptu tasks from leadership, Help Desk, IT teams, or our VIP users. Effectively document and communicate the resolution of issues to applicable IT teams and users appropriately.
- Research, test, and support existing and new endpoint technologies requested by VIP users to ensure lasting compatibility and administration.
- Train VIPs and supporting users to use the appropriate devices and applications.
- Create and maintain technical documentation to be used by End User Services, users, and Systems Engineering teams.
- Lead the IT documentation effort to create an ongoing knowledge base for the entire user community.
The experience we're looking to add to our team:
- Bachelor's Degree in Computer Science or equivalent experience/certification.
- At least 3 years providing Executive Support
- At least 3 years installing and supporting Windows 10 desktops, OS X, MS Office Suite, Android and iOS mobile devices.
- Must have very strong OS X experience
- At least 3 years installing and configuring computer peripherals such as external monitors, cameras, printers, scanner, etc.
- At least 3 years installing and configuring end-user applications and ensuring they are patched and running optimally for the user.
- Experience working with DNS, DHCP, TCP/IP, Microsoft Active Directory Security Groups and Active Directory Group Policies.
- Experience with Mobile Device Management technologies.
- Exemplary documentation skills.
- Experience defining objectives, goals, schedules, and assignments with business leaders.
- Experience providing customer service to internal customers.
- Experience prioritizing workload and scheduling effectively to meet deadlines.
- Experience developing ways to accomplishing goals with little or no supervision, depending on oneself to complete objectives and determining when escalation of issues is necessary.
- CompTIA A+ and/or Network+ certifications a plus.
- Experience with Zoom application.
- Ability to speak and understand English.
What you'll receive for the great work you provide:
- Full range of medical, dental, and vision plans
- Life Insurance
- Short-term and Long-term Disability
- Matching 401(k) Contributions
- Vacation and Paid Sick Time
- Tuition Reimbursement
Is Sponsorship Available?
NoFlex is an Equal Opportunity Employer and employment selection decisions are based on merit, qualifications, and abilities. We celebrate diversity and do not discriminate based on: age, race, religion, color, sex, national origin, marital status, sexual orientation, gender identity, veteran status, disability, pregnancy status, or any other status protected by law. We're happy to provide reasonable accommodations to those with a disability for assistance in the application process. Please email accessibility@flex.com and we'll discuss your specific situation and next steps (NOTE: this email does not accept or consider resumes or applications. This is only for disability assistance. To be considered for a position at Flex, you must complete the application process first).Apply on company website
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