Admissions Coordinator Job Listing at Fusion Global Academy in United States of America (Job ID 6292935)

Description

About Fusion Education Group: 

Fusion Education Group with HomeBase offices in Grand Rapids MI manages multiple school programs focused on providing life-changing educational experiences for students in grades 6-12. Each model, Fusion Academy, and Fusion Global Academy, offers fully accredited courses, 1:1 learning, and an individualized and flexible educational plan to accommodate each student's unique needs. We are the school that changes everything!

Every student at our schools is unique - some students are accelerated learners; some need flexible scheduling; and others have special learning needs due to attention challenges, learning differences, or social and emotional difficulties. No matter why students come to Fusion, the model is simple - through compassion and acceptance, Fusion students learn on their terms, on their schedule, and in their learning style.

Our environment is highly personal and socially inclusive. Equal emphasis is placed on students' emotional well-being as it is on academic achievements. In addition to full-time enrollment, students at Fusion Academy may take a class for credit or enroll in our tutoring/mentoring program.

As an Admsissions Coordinator you would be supporting all of our brands, which include Fusion Academy, our in-person brick and mortar schools (80 across the country), Fusion Global Academy, our fully virtual school that supports students across the globe, and Barnstable Academy.

The Fusion culture offers a special place to work, teach, and learn. Fusionites are a special brand of educators--they are creative, passionate, embrace change, and have fun! They communicate honestly and with compassion to both students and colleagues. People join the Fusion family for more than just a paycheck; they seek to work with peers who share these values. 

About the Admissions Coordinator (AC) role: 

If speaking with families, uncovering their student's needs, sharing the magic of our programming, and getting them to the next step of the admissions process sounds like something you would excel at, you may be a great fit as an Admissions Coordinator. 

We are hiring an experienced sales professional who will thrive hitting their key performance metrics (KPIS) all while providing every family with the Fusion "celebrity experience", which means going above and beyond to make the family feel understood, heard, and that there is hope for their child. Admissions Coordinators are true Fusion ambassadors. Admissions Coordinators communicate with great clarity and empathy. They bond with our families and staff. They know their audience and tend to impress. They hit targets and touch hearts. No matter where you are in your career, you appreciate the fact that one size doesn't fit all students in education. 

You will help guide each family through the front end of the admissions process. Every lead is welcomed with warmth. You will seek to build a connection with each family while promoting our unique 1:1 education model. Through thoughtful engagement, you will discover what key motivators are making a family seek Fusion's support and if they are an overall Fusion fit academically, socially, emotionally, and financially. By sharing the unique attributes of our programs, you will create value for a potential family, then make the request to schedule an admission meeting with one of our campus leaders. You will be responsible for a strong hand-off to our campus leaders so the family can continue the journey to enrollment. 

This role is managed on performance and metrics. It requires strong skills in sales and customer service. It also requires a great deal of empathy and compassion. We often work with families in crisis who need support for their child desperately. We are looking for someone who is extremely motivated by numbers, data, and exceeding student enrollment and revenue goals. The ideal candidate is open to change, a fast-paced work environment, and at times, ambiguity in the role. You will report to the Manager of Admissions Success. Admissions Coordinators work remotely under our sales department.

At Fusion your days will always vary, but here is what they may bring. 

Guide inquiring families from the initial Lead through Admissions Meeting: 

• Respond to all new inquiries within 1 business hour. 
• Answer incoming calls and manage inquiries appropriately. 
• Provide the front-end celebrity experience; responsible for answering questions via phone, chat, text, and email, informing families of our differentiating factors, and encouraging them to make an appointment for an admissions meeting. 
• Oversee admissions funnels and ensure successful inquiry to register process. 
• Schedule and confirm all admissions meetings through appropriate cadence steps to include email, phone and/or texting with clear communication and instructions including time, date, location, and requested materials (i.e. transcripts, immunizations, etc.). 
• Maintain or excel all key performance metrics.

Maintain accurate and timely records of admissions activities in Salesforce: 

• Input all admissions activities in Salesforce in real-time. 
• Capture referral information 100% of the time. 
• Ensure every lead is assigned to the correct cadence and follow through the cadence to booking a meeting or disqualification.  
• Provide detailed notes about all inquiries including educational history, academic/social/emotional needs, confirm tuition has been discussed and other pertinent data to support intake process. 
• Ensure every inquiry has a follow up task, especially if removed from automated cadence, from lead to intake at which time a campus leader will own.

Develop and elevate brand awareness: 

• Effectively communicate and promote the Fusion brands with prospective families. 
• Practice triangle training to perfect your messaging with stakeholders. 
• Nurture prospective family relationships through an individualized approach, authentic connection, and other forms of celebrity experience.

Execute on marketing strategy to drive enrollment: 

• Provide lead trends, forecasting, enrollment and performance data to school teams, campus leaders, and/or Manager upon request. 
• Work with Manager to provide feedback and drive creative solutions to increase enrollment and exceed targets. 
• Contact list of disqualified and/or prior students at key points of the year (i.e. semester transitions, summer, etc.) or take on other projects as needed to support enrollment goals.

Pay Range:

• Hourly, $20-$23 per hour 
• Eligible for quarterly bonus

Education and Experience:

• Bachelor's degree (required). 
• 1-2 years of experience in a school admissions/education setting (required)
• 1-2 years of customer service experience or sales (required)
• Ability to work west coast hours and Saturdays (required)
• Prior experience in Salesforce or other CRM (preferred)
• Seeking Spanish speaking candidates (preferred)
• Solid understanding and experience working with students with learning differences (preferred)
• Tech savvy a must, experience with messaging apps and chat bots a plus
• Experience working in a call center environment a plus
• Ability to work in a fast, paced technologically advanced environment
• Driven by metrics, hitting enrollment goals and exceeding them! Results-oriented mindset as this role is sales-oriented and managed by performance and metrics
• Enthusiasm and flexibility
• Comfort with working remotely in an established home office environment and using a headset
• Proficient in Microsoft Office

Skills:

• Excellent time management, organizational and multi-tasking skills
• Ability to efficiently prioritize your day when juggling high volume of tasks and leads
• Persuasive oral and advanced written communication skills  
• Ability to deal with objections positively and turn them into a win
• A high level of integrity and professionalism
• Patience and a problem-solving approach to issues
• An ability to understand and report on goals/metrics
• Ability to receive and give feedback as a commitment to constant self-improvement
• Understanding and commitment to execute core systems and processes
• Strong understanding of Fusion model and life changing messaging
• Proactive communication with school stakeholders

Benefits:
Note that pay may vary based on location, skills, and experience. 

We offer a comprehensive benefits package for full time employees which generally includes: 

• Medical, dental, and vision plans 
• An opportunity to contribute to a Health Savings Account (HSA) 
• Tax-advantaged commuter benefits 
• Employee assistance program 
• Sick time, paid holidays and vacation in accordance with company policy and state law 
• Accident and life insurance as well as short- and long-term disability 
• 401(k) plan with company match, based on eligibility

We offer a package for part time employees which generally includes: 

• Sick time and paid holidays in accordance with company policy 
• Tax-advantaged commuter benefits 
• Employee assistance program 
• 401(k) plan with company match, based on eligibility

This position is eligible to receive a variable annual bonus based on company, team, and/or individual performance results in accordance with company policy. If a bonus applies, more information will be given at offer.

All qualified applicants will receive consideration for employment without regard to age, race, creed, color, national origin, ancestry, marital status, affectional or sexual orientation, gender identity or expression, disability, nationality or sex. 

See above