Fusion Global Academy - Scheduling Coordinator Job Listing at Fusion Global Academy in United States of America (Job ID 6826480)

Description

Fusion Global Academy Scheduling Coordinator

Position Summary:

A Scheduling Coordinator (SC) efficiently schedules student and teacher sessions to maximize campus enrollments. Scheduling Coordinators are also responsible for coordinating with families on contracts, schedules and change requests.

Key Responsibilities Include:

Outcome 1: Schedule Student and Teacher Sessions - Schedule sessions and maximize use of classrooms/teachers via teacher recommendations and multi-term contracting.

• Efficiently schedule student and teacher sessions
• Input all student and teacher sessions into Matrix.
• Consider constraints like availability, holidays, and campus events.
• Maximize campus enrollment capacity:
• Prioritize off peak class times.
• Allocate more sessions to full-time teachers.
• Input discretionary hours on to teacher schedules, with the correct pay code.
• Modify additional mastery sessions in Salesforce and maintain sessions in Matrix.
• Utilize and upkeep external scheduling documents.
• Understand and resolve concerns or changes arising with student schedules.
   

Outcome 2: Communicate effectively, engaging with campus team members and families to foster a positive culture and supportive relationship.

• Maintain positive communication with campus team members.
• Ensure teachers know the student's start date prior to the student starting classes.
• Assist parents with filling out the Enrollment Form, creating a MyBill account, and making tuition payments.
• Understand and effectively communicate Fusion's mastery learning model, refund policies, payment options, absence policies, and withdrawal procedures.
• Support parent communication with your campus Account Specialist, as needed.
• Assist guardians and students in resetting Portal passwords.
• Creating and updating tasks in Salesforce.
   

Outcome 3: Create, present, and review contracts with families to ensure parent understanding of all contract terms and elicit timely completion of all contracts for the enrollment year.

• Use Salesforce to correctly generate contracts.
• Manage the contract signing and collection process.
• Follow-up to receive contracts back within 48 hours.
   

Outcome 4: Managing/resolving teacher absences.

• Record sessions impacted by a teacher absence in tracker.
• Communicate with families regarding a teacher absence.
• Arranging substitutes or reschedule the sessions impacted.
• Maintain teacher absence statistics for reporting purposes.

Qualifications Required:

• Our remote teaching positions require that a person work from a specific location. Therefore, FGA is currently accepting employment applications from applicants who reside in the following states: New Jersey, New York, Texas, Connecticut, Illinois, Washington state, District of Columbia, Virginia, Pennsylvania, Maryland, Arizona, California, Florida, N. Carolina, S. Carolina, Ohio, Wisconsin, Tennessee, Michigan, Colorado, Georgia, Massachusetts, Minnesota.

• Bachelor's degree required. 

• Excellent listening, strong verbal skills, and solid written communication are imperative.

• This position requires the ability to keep a level head while working calmly in a fast-paced, entrepreneurial environment.

• The candidate must be able to review complex scheduling systems including recognizing availability and conflicts.

• Expertly skilled in Microsoft Excel (especially pivot tables) and other computer systems (Matrix, Salesforce).

• Highly skilled in creating positive relationships with students, parents, teachers, and the community resulting in high customer satisfaction.

• In addition, the candidate must be highly organized and able to prioritize tasks and be autonomous, problem-solving natured, and self-starting.

• Our ideal candidate is outgoing and an individual who is eager to work in a highly dynamic, energetic school setting.

Competencies Desired:

• highly organized

• follow-through on commitments

• strong listening skills

• professional oral and written communication skills

• project management

• work ethic

• mathematics skills (including arithmetic, percentages and ratios, graph interpretation, probability, reliability)

• Microsoft systems

• honesty/integrity

• intelligent

• sense of humor

• ability to handle a fast-paced environment

• continuous learner

• passionate

• engaging

• personable

Benefits:

*Note that pay may vary based on location, skills, and experience.

We offer a comprehensive benefits package for full time employees which generally includes:

• Medical, dental, and vision plans
• An opportunity to contribute to a Health Savings Account (HSA)
• Tax-advantaged commuter benefits
• Employee assistance program
• Sick time, paid holidays and vacation in accordance with company policy and state law
• Accident and life insurance as well as short- and long-term disability
• 401(k) plan with company match, based on eligibility

We offer a package for part time employees which generally includes:

• Sick time and paid holidays in accordance with company policy
• Tax-advantaged commuter benefits
• Employee assistance program
• 401(k) plan with company match, based on eligibility

• This position may also be eligible to receive a variable annual bonus based on company, team, and/or individual performance results in accordance with company policy. If a bonus applies, more information will be given at offer.

All qualified applicants will receive consideration for employment without regard to age, race, creed, color, national origin, ancestry, marital status, affectional or sexual orientation, gender identity or expression, disability, nationality or sex.

Qualified applicants who have access to or contact with students or the public, who are responsible for the safeguarding of others' well-being, and who work with little supervision in close proximity to others will be required to complete a criminal history check once a contingent offer of employment is made. Applicants with arrest or conviction records will be considered for employment in accordance with local law. The nature and gravity of an offense, the length of time since the conviction, and the nature of the job in question are all considered, and criminal convictions do not automatically disqualify employment. Any discussion of criminal history will occur only after the background check is completed and a copy is provided to the applicant.