Admissions Coordinator Job Listing at Fusion in United States of America (Job ID 1671)

Description

Summary

At Fusion Academy, we believe education should be as unique as the student. If you thrive at the intersection of relationship‑building, purpose‑driven sales, and student advocacy—and you're energized by helping families find a school where students can truly be themselves—you may be Fusion Academy's next Admissions Coordinator (AC). Whether you're an experienced enrollment professional, a high‑performing customer experience specialist, or early in your career and eager to grow, this role offers meaningful impact, professional development, and the opportunity to change students' lives—one family at a time. At Fusion Academy, we hit targets and touch hearts. If you're motivated by purpose, energized by connection, and excited to help students find a school where they can thrive—you belong here.  

About the Role 

Admissions Coordinators are the front door to Fusion Academy. As part of our national Admissions Success Team, ACs deliver a warm, concierge‑level experience to every inquiring family while guiding them through the admissions journey. You serve as a trusted advisor—listening deeply, asking thoughtful questions, and helping families determine whether Fusion is the right academic, social, emotional, and financial fit. 

ACs are Fusion ambassadors who combine empathy with accountability. You hit enrollment goals while building authentic connections. You steward every inquiry with urgency, care, and purpose, creating excitement and confidence before handing families off to campus leadership for their next step toward enrollment. 

What You'll Do 

Guide Families Through the Admissions Journey 

• Respond to all new inquiries within one business hour, providing a personalized and welcoming first impression. 

• Educate families on Fusion's 1:1, relationship‑based learning model for middle and high school students. 

• Identify each family's motivations, challenges, and goals through thoughtful discovery conversations. 

• Schedule, confirm, and prepare families for admissions meetings with Heads of School, ensuring clarity around logistics and required documentation. 

• Maintain strong inquiry‑to‑admissions meeting and inquiry‑to‑enrollment conversion rates aligned with campus goals. 

Manage Admissions Pipelines with Precision 

• Own campus admissions funnels from inquiry through registration. 

• Maintain accurate, detailed, and timely records of all admissions activity in Salesforce (real time). 

• Document educational background, learning differences, social‑emotional considerations, referral sources, and next steps to support a seamless admissions meeting experience. 

• Use Salesforce tasks, notes, and dashboards proactively to ensure no family is left behind. 

Deliver a “Celebrity Experience” 

• Build trust and rapport with families through empathy, clarity, and consistency. 

• Nurture relationships using individualized follow‑up, meaningful touchpoints, and a highly personalized approach. 

• Practice and refine messaging through training to align communication across Admissions, Campus teams, and families. 

• Represent Fusion's mission, values, and life‑changing impact with confidence and authenticity. 

Drive Enrollment Strategy & Continuous Improvement 

• Collaborate with campus leaders and Fusion Global Academy to drive inquiry growth and enrollment success. 

• Share enrollment data and insights during weekly meetings to support informed decision‑making. 

• Analyze trends related to disqualified inquiries, former students, summer participants, and re‑engagement opportunities. 

• Partner with Admissions Success Team Managers to test creative solutions and improve speed‑to‑connect and enrollment outcomes. 

What Success Looks Like 

• Enrollment and revenue goals are consistently met or exceeded across full‑time enrollment, tutoring/mentoring, and classes for credit. 

• Families describe their admissions experience as thoughtful, warm, responsive, and confidence‑building. 

• Campus leaders receive a strong, informed hand‑off that sets students up for a successful admissions meeting and start. 

• Data is clean, current, and actionable—supporting transparency and continuous improvement. 

Qualifications & Experience 

Required 

• Bachelor's degree 

• Comfort working in a fast‑paced, technology‑driven, remote environment 

• Ability to work Pacific Time hours (11:00am–7:00pm PT), including occasional evenings and Saturdays 

• Ability to work independently from a dedicated home office using a headset for frequent family conversations 

Preferred 

• 1–2 years of experience in admissions, enrollment, sales, or customer success 

• 1–2 years of customer‑facing experience (education, service, or relationship‑driven roles) 

• Experience using Salesforce or other CRM systems 

• Familiarity with students who learn differently and non‑traditional education models 

 Core Competencies 

• Empathy, active listening, and emotional intelligence 

• Confidence in handling objections with positivity and professionalism 

• Strong organizational skills and comfort with metrics and goals 

• Clear, compelling communication—written and verbal 

• Coachability and commitment to continuous growth 

• Alignment with Fusion's mission and belief in the power of personalized education 

Additional Requirements:

• Florida residents require level 2 background screening through https://info.flclearinghouse.com/. 

Benefits:  

We offer a package for full-time employees which generally includes:   

• Medical, dental, and vision plans  

• Vacation time (for certain positions) in accordance with company policy and state law  

• Accident and life insurance as well as short- and long-term disability   

In addition to the above items, full-time and part-time employees can generally participate in the following benefits:  

• Sick time and paid holidays in accordance with company policy  

• 401(k) plan with company match, based on eligibility   

• Tax-advantaged commuter benefits  

• Employee assistance program   

This position may also be eligible to receive a variable bonus based on company, team, and/or individual performance results in accordance with company policy. If a bonus applies, more information will be given at offer.   

Work Authorization:

Employment is contingent upon authorization to work in the United States. We do not provide visa sponsorship for this role.

All qualified applicants will receive consideration for employment without regard to age, race, creed, color, national origin, ancestry, marital status, affectional or sexual orientation, gender identity or expression, disability, nationality or sex.  Qualified applicants who have access to or contact with students or the public, who are responsible for the safeguarding of others' well-being, and who work with little supervision in close proximity to others will be required to complete a criminal history check once a contingent offer of employment is made. Applicants with arrest or conviction records will be considered for employment in accordance with local law. The nature and gravity of an offense, the length of time since the conviction, and the nature of the job in question are all considered, and criminal convictions do not automatically disqualify employment. Any discussion of criminal history will occur only after the background check is completed and a copy is provided to the applicant.