IT Service Desk Technician Job Listing at Hobby Lobby Stores in Oklahoma City, OK (Job ID 827100)

Description

Do you thrive helping others? Do you enjoy talking people through technical problems?

The Hobby Lobby Service Desk Technician (TIER1 Technical Support) experiences this each day with our peers and end-users! As a TIER1 Technician you get to have a direct and positive impact as you respond to incoming requests for Technology support to resolve desktop, application, network, hardware, and software issues with our end-users. We also get to support Project Management teams by providing maintenance, software installations, and updates for our corporate and retail store environments.

Primary Functions / Job Description

•  Act as the initial contact for all end-users that require technical support for internal Hobby Lobby applications, IT Security concerns, and other related end-user hardware or software challenges.
• Actively engage with our internal customers to resolve issues, while keeping our team members and customers informed throughout the life of the incident/request.
• Professionally, clearly, and concisely log and track details of technical solutions provided to resolve customer issues while maintaining and updating our internal Incident Management Application. 
• Resolve, escalate, and assign incidents/requests according to documented guidelines and procedures.
• Support our Project Managers with the rollout of software/hardware and assist with installing new or relocated store equipment.
• Assist with the development and maintenance of technical documentation.
• Other duties as assigned

• Displays excellent written and verbal communication
• Demonstrates strong Customer Service skills
• Must work well in a team environment as well as independently
• Ability to critically think and troubleshoot and solving ability
• Ability to learn new technology and skills quickly
• General knowledge of computer hardware or software

•  Any relevant technical certifications, for example, CompTIA A+, Network + or CCNA (Cisco Certified Network Associate)
• Associate or Bachelor's degree in a technology related discipline
• Previous experience in a Technical Support role

• Competitive Wages
• Medical, Dental and Prescription Plan
• 401(k) Program with Company Match
• Paid Vacation
• Sick / Personal Pay (SPP) 
• Employee Discount
• Life Insurance and Long Term Disability Insurance (LTD)
• Flexible Spending Plan
• Holiday Pay
• Integris Clinic and Pharmacy on campus
• Chaplain Services on campus