Description
At JDA TSG, we equip many of the world's major brands with top-tier specialized talent, business process expertise and technologies to drive their organizations in exciting new directions. What makes us the partner of choice for the most experience-obsessed brands worldwide? We apply extensive due diligence up front to ensure that our teams and talent will be a cultural fit and can make a difference from the very start. And we've established a reputation for bringing exceptional focus, flexibility, and confidence with every client we serve.
We have immediate opportunities for Dynamics 365 Customer Service and Contact Center Expert to join our team as Customer Engineers (CEs). This is a remote (home-based), salaried role with great benefits and a fantastic team.
We have immediate opportunities for Power Platform and AI-driven automation experts to join our team as Customer Engineers (CEs). This is a remote (home-based), salaried role with great benefits and a fantastic team.
As a CE, you'll help enterprise customers modernize and automate business processes using Power Pages, Power Automate Desktop, and PCF Controls—empowering them to create scalable, secure, and intelligent business apps. You'll drive adoption of AI-assisted workflows and low-code innovation, partnering with business and IT teams to deliver high-impact solutions across Microsoft's Power Platform ecosystem.
Location: Remote, US
Salary Range: $100K – $110K based on experience
Primary Work Includes:
- Standard Product Workshops & Training – Deliver sessions on Power Pages, Power Automate, and AI Builder integration
- In-Depth Product Reviews / Whiteboard (Chalk Talk) Sessions – Guide customers through best practices for low-code design, governance, and extensibility
- App & Automation Health Checks – Assess business apps and automation solutions for performance, scalability, and reliability
- Operational Reviews of Implementations – Ensure Power Platform environments align with enterprise governance and security standards
- Product Upgrade / Integration Assessments – Support adoption of AI Builder, Azure OpenAI, and cross-service integrations with Dynamics and Microsoft 365
- Solution Development & Extension – Build and extend Power Apps using PCF Controls, JavaScript, and custom connectors for advanced scenarios
- Act as the Primary Technical Contact – Provide guidance, technical leadership, and issue resolution across all Power Platform engagements
Key Skills & Technologies:
- Low-Code Development: Power Pages, Power Apps (Canvas & Model-Driven), Power Automate Desktop
- Customization & Extensibility: PCF Controls, JavaScript, Liquid Templates, Custom Connectors
- Automation & AI: Robotic Process Automation (RPA), AI Builder, Approvals, Document Intelligence
- Integration: Dataverse, Azure Logic Apps, Microsoft 365, REST APIs
- Security & Governance: DLP Policies, Solution Packaging, ALM, Environment Management
- AI-Enabled Business Apps: Using AI Builder or Azure OpenAI for form recognition, document processing, and chat experiences
The Experience You'll Need to Excel in the Role:
- 15+ years of IT experience required
- 7+ years of Power Platform or low-code application consulting, including enterprise implementations
- Hands-on experience delivering RPA solutions using Power Automate Desktop
- Strong background in PCF Control development and app customization
- Familiarity with AI integration into business workflows and Power Apps
- Proven success delivering customer-facing portals and apps with measurable business outcomes
About JDA TSG:
At JDA TSG, our core values provide the framework that allows us to continually focus on what made us successful in the first place. Quite simply, our values inform everything that we do. We knew from day one that if we hired smart, passionate people and provided them meaningful yet challenging roles, we will thrive as an organization. We are excited to be here, doing meaningful work.
We are committed to a diverse and inclusive workplace. We know diversity makes our team stronger, producing extraordinary results for our company and our clients. At JDA TSG, everyone is valued and empowered to succeed.
Benefits and Perks:
- Healthcare – Comprehensive coverage for you and your family
- Employee Assistance Program – Counseling and coaching support
- 401K with company match
- Paid time off & Paid parental leave
- Volunteer Day Off
- Life insurance & Business travel accident insurance
JDA TSG is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations, and ordinances. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. We are interested in every qualified candidate who is eligible to work in the United States
Apply on company website
Find Connections via Linkedin
