Microsoft Intune & Windows 365 Customer Engineer Job Listing at JDA TSG in United States of America (Job ID 1111)

Description

Overview

We are seeking an experienced Microsoft Intune & Windows 365 Expert to deliver modern endpoint and Cloud PC solutions for enterprise customers. This role is Windows-centric, with strong focus on Windows 10/11, Windows 365, identity-driven access, and endpoint security, supported by Microsoft Intune. The ideal candidate has hands-on experience designing, deploying, and operating Windows 365 Cloud PCs at scale, integrating Intune, Microsoft Entra ID, and Conditional Access to deliver secure, performant, and reliable end-user experiences.

Key Skills & Technologies

Windows 365 (Primary Focus)

• Design and deploy Windows 365 Cloud PCs, including:
• Business, Enterprise, and Frontline offerings
• Provisioning policies and device assignment strategies
• Image management and lifecycle planning
• Demonstrate strong understanding of Windows 365 licensing and SKUs, including:
• Windows 365 Business vs Windows 365 Enterprise capabilities and limitations
• Frontline Cloud PC scenarios (dedicated vs shared usage models)
• Cloud PC sizing considerations (vCPU, RAM, storage) aligned to user personas and workloads
• Licensing prerequisites and dependencies (Intune, Entra ID, Windows Enterprise, Hybrid Benefit)

Configure and support:

• Connectivity models (Microsoft-hosted and Azure Network Connection)
• Performance optimization and end-user experience troubleshooting
• Access scenarios across multiple device types

Integrate Windows 365 with:

• Microsoft Intune for device management
• Microsoft Entra ID for identity and access
• Conditional Access and Zero Trust controls
• Troubleshoot Cloud PC provisioning issues, sign-in failures, performance concerns, and policy application problems.

Support migration scenarios from:

• Traditional physical desktops
• On-premises VDI or third-party DaaS solutions

Windows Endpoint & Intune Management

• Implement and support Windows 10/11 management using Intune, including:
• Windows Autopilot (User-Driven, Pre-Provisioning)
• Windows Autopatch
• Update rings, Feature Updates, and Quality Updates

Configure Endpoint Security policies:

• Microsoft Defender Antivirus
• Firewall, ASR rules, and BitLocker
• Security Baselines
• Deploy and manage applications (Win32, Store, Microsoft 365 Apps).
• Design compliance policies and integrate with Conditional Access.

Leverage Intune Suite features such as:

• Remote Help
• Endpoint Analytics
• Endpoint Privilege Management
• Identity, Access & Security
• Strong experience with Microsoft Entra ID.
• Implement and troubleshoot:
• Single Sign-On (SSO)
• Conditional Access policies aligned with Zero Trust principles
• Understanding of device trust, compliance-based access, and identity-driven endpoint management models.
• Troubleshooting & Automation

Troubleshoot complex issues across:

• Windows endpoints
• Intune
• Windows 365 Cloud PCs

Analyze logs and diagnostics using:

• Intune troubleshooting tools
• Event Viewer and MDMDiagnosticsTool
• Automate operational tasks using PowerShell and Microsoft Graph (preferred)
• Maintain clear customer-ready documentation and handover guidance.

• 10 – 15 years of experience in strong hands-on experience with Microsoft Intune and Windows endpoint management.
• Demonstrated experience deploying and supporting Windows 365 Cloud PCs
• Expertise in Windows Autopilot and Autopatch o Endpoint Security and compliance o Conditional Access and identity-driven controls
• Familiarity working in a partner, MSP, consulting, or customer success environment where customer guidance and technical leadership are critical.
• Excellent communication skills and the ability to lead technical discussions with both engineering teams and senior stakeholders.

• Healthcare - Comprehensive coverage for you and your family
• Employee Assistance Program - Get support when you or your family need it with counseling and coaching
• 401K with company match
• Paid time off
• Paid parental leave
• Volunteer Day Off
• Life insurance - Protect your loved ones and their future
• Business travel accident insurance 

We are an equal opportunity employer committed to building an inclusive workplace. To view our Equal Employment Opportunity (EEO) policy, please click here.

• 10 – 15 years of experience in strong hands-on experience with Microsoft Intune and Windows endpoint management.
• Demonstrated experience deploying and supporting Windows 365 Cloud PCs
• Expertise in Windows Autopilot and Autopatch o Endpoint Security and compliance o Conditional Access and identity-driven controls
• Familiarity working in a partner, MSP, consulting, or customer success environment where customer guidance and technical leadership are critical.
• Excellent communication skills and the ability to lead technical discussions with both engineering teams and senior stakeholders.

Key Skills & Technologies

Windows 365 (Primary Focus)

• Design and deploy Windows 365 Cloud PCs, including:
• Business, Enterprise, and Frontline offerings
• Provisioning policies and device assignment strategies
• Image management and lifecycle planning
• Demonstrate strong understanding of Windows 365 licensing and SKUs, including:
• Windows 365 Business vs Windows 365 Enterprise capabilities and limitations
• Frontline Cloud PC scenarios (dedicated vs shared usage models)
• Cloud PC sizing considerations (vCPU, RAM, storage) aligned to user personas and workloads
• Licensing prerequisites and dependencies (Intune, Entra ID, Windows Enterprise, Hybrid Benefit)

Configure and support:

• Connectivity models (Microsoft-hosted and Azure Network Connection)
• Performance optimization and end-user experience troubleshooting
• Access scenarios across multiple device types

Integrate Windows 365 with:

• Microsoft Intune for device management
• Microsoft Entra ID for identity and access
• Conditional Access and Zero Trust controls
• Troubleshoot Cloud PC provisioning issues, sign-in failures, performance concerns, and policy application problems.

Support migration scenarios from:

• Traditional physical desktops
• On-premises VDI or third-party DaaS solutions

Windows Endpoint & Intune Management

• Implement and support Windows 10/11 management using Intune, including:
• Windows Autopilot (User-Driven, Pre-Provisioning)
• Windows Autopatch
• Update rings, Feature Updates, and Quality Updates

Configure Endpoint Security policies:

• Microsoft Defender Antivirus
• Firewall, ASR rules, and BitLocker
• Security Baselines
• Deploy and manage applications (Win32, Store, Microsoft 365 Apps).
• Design compliance policies and integrate with Conditional Access.

Leverage Intune Suite features such as:

• Remote Help
• Endpoint Analytics
• Endpoint Privilege Management
• Identity, Access & Security
• Strong experience with Microsoft Entra ID.
• Implement and troubleshoot:
• Single Sign-On (SSO)
• Conditional Access policies aligned with Zero Trust principles
• Understanding of device trust, compliance-based access, and identity-driven endpoint management models.
• Troubleshooting & Automation

Troubleshoot complex issues across:

• Windows endpoints
• Intune
• Windows 365 Cloud PCs

Analyze logs and diagnostics using:

• Intune troubleshooting tools
• Event Viewer and MDMDiagnosticsTool
• Automate operational tasks using PowerShell and Microsoft Graph (preferred)
• Maintain clear customer-ready documentation and handover guidance.