Company: JDA TSG
Location: United States of America
Career Level: Mid-Senior Level
Industries: Recruitment Agency, Staffing, Job Board
Description
Overview
We have an opportunity for a Microsoft Teams Customer Engineer to join our team working as a Customer Engineers (CE's).You will be responsible for customer satisfaction, deployment, adoption, and support of Microsoft Teams initiatives. CE's work with and assist customers in building, deploying, operating, and optimizing complex enterprise environments. You will be a trusted advisor, providing guidance, education and adherence for best practices, risk mitigation etc.
What You Will Do
- Standard Product Work Shops – Training
- In-Depth Product Reviews - White Board (Chalk Talk) Sessions
- Health Checks / Assessments
- Post Operational Review of Product Implementations
- Product Upgrade / Migration Assessments
- Systems Performance Reviews
- Act as the primary technical contact, providing customer visibility, advanced technical support, and problem resolution for corporate customers, including issues raised to the highest levels of management
Who You Are
- 7+ years experience of supporting UC communication solutions for Microsoft Teams
- In-depth experience with MS Teams Telephony and architecture
- 5+ years experience of Voice, video, meeting solution, and supporting infrastructure that includes thorough knowledge of MS Teams Live Event/Webinar/Town Halls
- SBC Configuration
- PTSN Architecture
- Understanding of Tenant restriction V1/V2
- Experience with CQD QBR analysis/QoS
- Intune/Firewall knowledge related to Teams
- Good understanding of ITIL/Service Management
- 5+ years experience in architecture designs, deployment, troubleshooting, technology management
- Understanding of Microsoft's Modern IT Architecture and Strategy
- PowerShell\Scripting experience
- Deep troubleshooting skills with Teams
- Designing & implementing services of Teams.
- MS Teams deployment
- Experience in assessing Microsoft Teams health checks of existing solutions, provide best practice recommendations, guidance on clients, supporting customers on their operations in Teams environments which includes change, release, performance, and availability management.
USD $95,000.00 - USD $110,000.00 /Yr.
We are an equal opportunity employer committed to building an inclusive workplace. To view our Equal Employment Opportunity (EEO) policy, please click here.
Qualifications
- 7+ years experience of supporting UC communication solutions for Microsoft Teams
- In-depth experience with MS Teams Telephony and architecture
- 5+ years experience of Voice, video, meeting solution, and supporting infrastructure that includes thorough knowledge of MS Teams Live Event/Webinar/Town Halls
- SBC Configuration
- PTSN Architecture
- Understanding of Tenant restriction V1/V2
- Experience with CQD QBR analysis/QoS
- Intune/Firewall knowledge related to Teams
- Good understanding of ITIL/Service Management
- 5+ years experience in architecture designs, deployment, troubleshooting, technology management
- Understanding of Microsoft's Modern IT Architecture and Strategy
- PowerShell\Scripting experience
- Deep troubleshooting skills with Teams
- Designing & implementing services of Teams.
- MS Teams deployment
- Experience in assessing Microsoft Teams health checks of existing solutions, provide best practice recommendations, guidance on clients, supporting customers on their operations in Teams environments which includes change, release, performance, and availability management.
Responsibilities
- Standard Product Work Shops – Training
- In-Depth Product Reviews - White Board (Chalk Talk) Sessions
- Health Checks / Assessments
- Post Operational Review of Product Implementations
- Product Upgrade / Migration Assessments
- Systems Performance Reviews
- Act as the primary technical contact, providing customer visibility, advanced technical support, and problem resolution for corporate customers, including issues raised to the highest levels of management
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