Program Manager Job Listing at JDA TSG in United States of America (Job ID 1119)

Description

Overview

We have an opportunity for an experienced U.S.-based Program Manager to lead operations for a team of highly specialized technical engineers across the U.S. and Canada. Team members provide dispatches to support enterprise customers providing a range of technical consultative services such as workshops, risk assessments, remediation planning, chalk talks, business continuity strategies etc.

• Regularly interview prospective employees as we continue to grow the program
• Onboard new hires, assisting them in achieving accreditations, capturing utilization, and delivering top box service for every customer interaction
• Ensure team morale stays high, reduce attrition and drive innovations to improve team performance
• Oversee team attainment of SLA's and KPI's, providing coaching as needed
• Implement business policy updates through training and change control processes
• Ensure team compliance through audits of expense reporting and required approvals
• Analyze daily/weekly/monthly performance management data – help team members improve!

• 5+ years working as an Operations or Program Manager supporting remote teams of 15+ individuals
• Developing and implementing Process improvements which had a meaningful impact on KPI/SLA attainment
• Helping team members improve performance through coaching, support and motivation
• Highly organized, a hawkish eye for attention to detail with a track record of delivering exceptional results with a history of continuous improvement focus
• Degree in Business, Communications, or Information Technology preferred 

• Healthcare - Comprehensive coverage for you and your family
• Employee Assistance Program - Get support when you or your family need it with counseling and coaching
• 401K with company match
• Paid time off
• Paid parental leave
• Volunteer Day Off
• Life insurance - Protect your loved ones and their future
• Business travel accident insurance

We are an equal opportunity employer committed to building an inclusive workplace. To view our Equal Employment Opportunity (EEO) policy, please click here.

• 5+ years working as an Operations or Program Manager supporting remote teams of 15+ individuals
• Developing and implementing Process improvements which had a meaningful impact on KPI/SLA attainment
• Helping team members improve performance through coaching, support and motivation
• Highly organized, a hawkish eye for attention to detail with a track record of delivering exceptional results with a history of continuous improvement focus
• Degree in Business, Communications, or Information Technology preferred 

• Regularly interview prospective employees as we continue to grow the program
• Onboard new hires, assisting them in achieving accreditations, capturing utilization, and delivering top box service for every customer interaction
• Ensure team morale stays high, reduce attrition and drive innovations to improve team performance
• Oversee team attainment of SLA's and KPI's, providing coaching as needed
• Implement business policy updates through training and change control processes
• Ensure team compliance through audits of expense reporting and required approvals
• Analyze daily/weekly/monthly performance management data – help team members improve!