Description
Job Opportunity: Access Services Representative II
Why Join Us?
Looking for a fully remote opportunity where you can grow your career in the banking and financial industry? As an Access Services Representative II, you'll join a supportive and collaborative team that plays a key role in keeping business operations secure and efficient.
You'll work with internal partners across the organization to help manage access and permissions, ensuring employees have the tools and systems they need to perform their jobs—all while gaining valuable experience in a major Canadian financial institution.
If you're detail-oriented, organized, and ready to grow in a professional environment, this is an excellent place to start or expand your career.
What You'll Be Doing
You'll be part of the Real Estate Secured Lending (RESL) Access Management and Control team, responsible for providing operational support to various internal groups. Your focus will be on onboarding and offboarding user access, maintaining compliance, and delivering top-notch service.
Your Responsibilities Will Include:
- Providing courteous, efficient, and professional customer service to resolve inquiries and requests promptly
- Processing service tickets and access requests accurately within established SLAs
- Managing change activities while minimizing risk to the business environment
- Identifying and resolving service delivery issues, escalating when necessary
- Contributing to process improvements and service optimization
- Acting as a key information resource for colleagues and internal business partners
- Ensuring adherence to policies, guidelines, and security standards
- Supporting a team culture built on quality, accountability, and teamwork
Who We're Looking For
You're a proactive and dependable team player who enjoys working in a fast-paced environment. You take pride in accuracy and organization, communicate clearly, and approach your work with a positive attitude and willingness to learn.
What You Bring to the Team
Must-Have Skills:
- Previous customer service experience
- Experience working in a fast-paced environment
- Proficiency with Microsoft Office (especially Excel)
- Positive attitude and openness to feedback
- Strong attention to detail
- Coachable and eager to learn
- Excellent time management, organizational, and prioritization skills
- Experience with Jira and Confluence or similar tools
Performance & Growth
Your performance will be measured based on service level agreements (SLAs)—how quickly and accurately you complete tickets and requests. This position offers excellent exposure to banking operations, with opportunities to grow within TD and expand your skill set across various areas of financial services.
Why You'll Love Working Here
- Fully remote role – enjoy work-life balance and flexibility
- Supportive team environment – collaborate with professionals who want to see you succeed
- Career growth potential – gain valuable banking and financial experience that can open future opportunities
Sound Like You?
If you're motivated, detail-driven, and ready to contribute to a dynamic operations team, we'd love to hear from you.
Join a company that values your growth, your ideas, and your success — apply today!
As part of our promise to talent, Kelly supports those who work with us through a variety of benefits, perks, and work-related resources. Kelly offers eligible employees voluntary benefit plans including medical, dental, vision, telemedicine, term life, whole life, accident insurance, critical illness, a legal plan, and short-term disability. As a Kelly employee, you will have access to a retirement savings plan, service bonus and holiday pay plans (earn up to eight paid holidays per benefit year), and a transit spending account. In addition, employees are entitled to earn paid sick leave under the applicable state or local plan. Click here for more information on benefits and perks that may be available to you as a member of the Kelly Talent Community.
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Finding the right job isn't always easy. Kelly® Professional & Industrial takes the guesswork out of your job search by connecting you with great opportunities that work for you. That means your schedule, your interests, and your career plan. In fact, our company created the staffing industry with the goal of connecting people with great office jobs—so you could say we're pretty good at it!About Kelly
Work changes everything. And at Kelly, we're obsessed with where it can take you. To us, it's about more than simply accepting your next job opportunity. It's the fuel that powers every next step of your life. It's the ripple effect that changes and improves everything for your family, your community, and the world. Which is why, here at Kelly, we are dedicated to providing you with limitless opportunities to enrich your life—just ask the 300,000 people we employ each year.Kelly is committed to providing a workplace environment that is inclusive and respects the dignity of those in our workforce. Consistent with that commitment, Kelly will ensure that persons who are otherwise able to work are not unfairly excluded from doing so based upon any grounds protected by applicable human rights legislation, and will make all reasonable efforts to accommodate the needs of applicants and employees in all employment processes including but not limited to, hiring, advancement, discharge, compensation, or training.
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