Automotive Service Administrator Job Listing at Kelly Services in Chesapeake, VA (Job ID 10117407)

Description

Job Title: Service Administrator
Location: Chesapeake, VA
Schedule: Monday-Friday, 7:30am-4:30pm
Pay: $31.00/hr

Overview:
Kelly is seeking a dedicated Customer Service Representative for our client's Chesapeake, VA branch. This role is ideal for candidates with 1-2 years' experience in a service writer or service technician position, and a passion for delivering top-tier customer service. As the first point of contact, you will ensure a seamless and positive experience for all customers.
Key Responsibilities:

• Greet customers and serve as the main point of contact in person and via phone.
• Build and maintain positive relationships with key customers to promote return business.
• Assess customer needs by gathering relevant information and ensuring accuracy in documentation.
• Create basic work orders and enter data into appropriate systems.
• Provide timely status updates to customers as requested.
• Scan and upload data, ensuring attention to detail with notations and records.
• Demonstrate proper phone etiquette and professional communication at all times.
• Multi-task effectively in a fast-paced environment.
• Utilize mechanical knowledge to assist with customer inquiries and technical situations.

Top 3 Skills Required:

1. Organization: Ability to prioritize tasks, manage schedules, and maintain accurate records.
2. Customer Service: Deliver friendly, respectful service; engage proactively with customers and resolve issues efficiently.
3. Communication: Strong verbal and written skills to interact with customers, team members, and managers.

Role Competencies:

• Attention to detail, especially with notations and data entry
• Mechanical aptitude or experience
• Team player with strong interpersonal and soft skills
• Ability to treat customers and colleagues with respect

Ideal Candidate:

• 1-2 years of customer service experience, preferably as a service writer or service technician
• Excellent organizational and multi-tasking skills
• Local to Chesapeake, VA or the metro area (onsite role, not remote)
• Comfortable with Zoom interviews for the hiring process

As part of our promise to talent, Kelly supports those who work with us through a variety of benefits, perks, and work-related resources. Kelly offers eligible employees voluntary benefit plans including medical, dental, vision, telemedicine, term life, whole life, accident insurance, critical illness, a legal plan, and short-term disability. As a Kelly employee, you will have access to a retirement savings plan, service bonus and holiday pay plans (earn up to eight paid holidays per benefit year), and a transit spending account. In addition, employees are entitled to earn paid sick leave under the applicable state or local plan. Click here for more information on benefits and perks that may be available to you as a member of the Kelly Talent Community.

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About Kelly

Work changes everything. And at Kelly, we're obsessed with where it can take you. To us, it's about more than simply accepting your next job opportunity. It's the fuel that powers every next step of your life. It's the ripple effect that changes and improves everything for your family, your community, and the world. Which is why, here at Kelly, we are dedicated to providing you with limitless opportunities to enrich your life—just ask the 300,000 people we employ each year.

Kelly is committed to providing equal employment opportunities to all qualified employees and applicants regardless of race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, age, marital status, pregnancy, genetic information, or any other legally protected status, and we take affirmative action to recruit, employ, and advance qualified individuals with disabilities and protected veterans in the workforce. Requests for accommodation related to our application process can be directed to the Kelly Human Resource Knowledge Center. Kelly complies with the requirements of California's state and local Fair Chance laws. A conviction does not automatically bar individuals from employment. Kelly participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S.

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