Description
Service Availability Representative - Unilingual
Work Arrangement: 100% Onsite
Why Join Us?
This is a great opportunity to build your technical support and customer service skills in a fast-paced enterprise environment. You'll be part of the ITS Employee Enablement team, providing first-level support that keeps systems running smoothly across the organization.
What You'll Be Doing
You'll handle inbound colleague calls/emails, troubleshoot issues, document tickets accurately, and escalate cases when required. You'll also help identify outages and contribute to improving service processes.
Your Responsibilities Will Include:
• Providing professional customer service and first-level technical support
• Documenting incidents thoroughly in ticketing systems
• Escalating issues and following up with support teams
• Identifying potential outages and trends
• Maintaining knowledge of tools, procedures, and supported applications
What You Bring to the Team
Must-Have Skills:
• Above-average computing and navigation ability
• Strong customer service skills
• Troubleshooting experience or related education
• Knowledge of Microsoft O365
• Ability to type 30+ WPM
• Basic understanding of PC hardware/components
Nice-to-Have:
• Experience with ticketing systems
• IT-related education or certifications
If you're a strong communicator with solid tech skills and thrive in a dynamic support environment, this role offers long-term stability and the chance to grow your technical capabilities.
As part of our promise to talent, Kelly supports those who work with us through a variety of benefits, perks, and work-related resources. Kelly offers eligible employees voluntary benefit plans including medical, dental, vision, telemedicine, term life, whole life, accident insurance, critical illness, a legal plan, and short-term disability. As a Kelly employee, you will have access to a retirement savings plan, service bonus and holiday pay plans (earn up to eight paid holidays per benefit year), and a transit spending account. In addition, employees are entitled to earn paid sick leave under the applicable state or local plan. Click here for more information on benefits and perks that may be available to you as a member of the Kelly Talent Community.
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Work changes everything. And at Kelly, we're obsessed with where it can take you. To us, it's about more than simply accepting your next job opportunity. It's the fuel that powers every next step of your life. It's the ripple effect that changes and improves everything for your family, your community, and the world. Which is why, here at Kelly, we are dedicated to providing you with limitless opportunities to enrich your life—just ask the 300,000 people we employ each year.Kelly is committed to providing a workplace environment that is inclusive and respects the dignity of those in our workforce. Consistent with that commitment, Kelly will ensure that persons who are otherwise able to work are not unfairly excluded from doing so based upon any grounds protected by applicable human rights legislation, and will make all reasonable efforts to accommodate the needs of applicants and employees in all employment processes including but not limited to, hiring, advancement, discharge, compensation, or training.
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