Bilingual Customer Care Specialist French/English Job Listing at Kelly Services in Jacksonville, FL (Job ID US3564294_BH9837328)

Description

Job Description:  Bilingual Customer Care Specialist (French/English)
Company: KellyConnect at JJV
Location: Remote
Schedule: Monday to Friday, 9 AM to 7 PM Eastern Time Position Overview:
The KellyConnect Customer Care Specialist at JJV is responsible for answering incoming calls, placing orders, and resolving customer inquiries to ensure customer satisfaction while maintaining the highest quality standards. This is a fully remote position that requires strong communication skills and a commitment to delivering excellent customer service.
Key Responsibilities:

• Order Management:
  • Receive and process orders from customers in the U.S. and Canada via phone, entering them into the order entry system according to established customer service procedures.
  • Ensure compliance with departmental standards while maintaining a high level of accuracy.
• Customer Problem Solving:
  • Actively listen to customer concerns and effectively resolve issues, serving as a crucial link between customers and various internal departments such as Sales, Customer Financial Services, Customer Relations, and Distribution.
  • Provide timely resolution to customer inquiries, returns, and feedback using appropriate systems and resources.
• Administrative Support:
  • Assist with data entry tasks and other administrative duties as needed.
  • Serve as a liaison between Customer Financial Services, Customer Relations, Sales, and Distribution teams to meet customer needs.
• Adherence to Policies:
  • Follow Environmental Health and Safety policies and procedures while supporting departmental objectives.

Qualifications:

• Language Skills:
  • Bilingual fluency in English and French is required; French-Canadian proficiency is strongly preferred.
• Education:
  • Bachelor's degree preferred; High School Diploma or equivalent required.
• Experience:
  • Minimum of 3 years of customer service experience, preferably in a call center environment within the past 5 years.
  • Experience in the medical device industry is preferred.
• Technical Skills:
  • Proficiency in Microsoft Office (Outlook, Word, Excel) is required.
  • Ability to perform 10-key and data entry by touch (minimum 40 WPM preferred).
• Personal Attributes:
  • Reliable team player with a strong work ethic and a commitment to delivering excellence in all tasks.
  • Strong critical listening and problem-solving skills.
  • Ability to work collaboratively in a cross-functional team environment and maintain productive relationships.
  • Clear and concise written and verbal communication skills.
  • Ownership and accountability for all assigned tasks.
  • Flexibility to adapt to quickly changing priorities.
  • Extreme attention to detail and process compliance.
  • Ability to multi-task, plan, and organize effectively.

 

As part of our promise to talent, Kelly supports those who work with us through a variety of benefits, perks, and work-related resources. Kelly offers eligible employees voluntary benefit plans including medical, dental, vision, telemedicine, term life, whole life, accident insurance, critical illness, a legal plan, and short-term disability. As a Kelly employee, you will have access to a retirement savings plan, service bonus and holiday pay plans (earn up to eight paid holidays per benefit year), and a transit spending account. In addition, employees are entitled to earn paid sick leave under the applicable state or local plan. Click here for more information on benefits and perks that may be available to you as a member of the Kelly Talent Community.

Opportunity is calling.

Ready for a contact center job that offers freedom and flexibility, and truly values your skills? We thought so. We're KellyConnect®—and wherever life takes you, we have great contact center opportunities that align with your preferred workstyle, schedule, and location. Looking to work from home, or work specific hours? No problem. Best of all, we only work with companies that share our focus on treating employees like the deeply valued people that they are.

About Kelly

Work changes everything. And at Kelly, we're obsessed with where it can take you. To us, it's about more than simply accepting your next job opportunity. It's the fuel that powers every next step of your life. It's the ripple effect that changes and improves everything for your family, your community, and the world. Which is why, here at Kelly, we are dedicated to providing you with limitless opportunities to enrich your life—just ask the 300,000 people we employ each year.

Kelly is committed to providing equal employment opportunities to all qualified employees and applicants regardless of race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, age, marital status, pregnancy, genetic information, or any other legally protected status, and we take affirmative action to recruit, employ, and advance qualified individuals with disabilities and protected veterans in the workforce. Requests for accommodation related to our application process can be directed to the Kelly Human Resource Knowledge Center. Kelly complies with the requirements of California's state and local Fair Chance laws. A conviction does not automatically bar individuals from employment. Kelly participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S.

 Apply on company website