Call Center/Customer Service Representative Job Listing at Kelly Services in Myrtle Beach, SC (Job ID 10149197)

Description

We get it: job searching takes time and attention. At Kelly®, we're here to make it a whole lot easier for you. We're seeking a Customer Support Representative II to work at a leading organization in Myrtle Beach, SC. This opportunity could be the one you've been looking for.

Salary/Pay Rate/Compensation: $17–$23 per hour

Shift: 8 hour shift between the hours of 8am and 7pm

Why you should apply to be Customer Support Representative II:

• Competitive pay rate, with opportunities for overtime.
• Work with a reputable industry leader known for its commitment to customer service excellence.
• Gain valuable experience in claims adjudication and customer support.
• Supportive team environment with opportunities to expand your skills.

What's a typical day as Customer Support Representative II? You'll be:

• Responding to customer inquiries via telephone, written, web, or walk-in channels, ensuring timely and courteous service.
• Handling non-routine situations that require deviation from standard scripts and procedures.
• Performing research to resolve complex customer inquiries.
• Reviewing and adjudicating claims and/or non-medical appeals, making decisions to return, deny, or pay claims according to organizational guidelines.
• Processing claims and adjustments, ensuring correct coding and compliance with internal standards.
• Referring complex complaints and inquiries to leads or managers for resolution.
• Identifying and reporting potential fraud and abuse situations.

This job might be an outstanding fit if you:

• Have prior experience in customer support, claims processing, or a related field (must have).
• Demonstrate strong research, problem-solving, and communication skills.
• Are comfortable working in a fast-paced environment and handling complex or sensitive situations.
• Possess a keen eye for detail and the ability to follow established quality and production standards.
• Are able to adapt responses and procedures as needed to resolve unique customer situations.
• Can work an 8-hour shift between the hours of 8am and 7pm onsite at the client location.

What happens next
Once you apply, you'll proceed to next steps if your skills and experience look like a good fit. But don't worry—even if this position doesn't work out, you're still in our network. That means all of our recruiters will have access to your profile, expanding your opportunities even more.

Helping you discover what's next in your career is what we're all about, so let's get to work. Apply to be Customer Support Representative II today!
 

As part of our promise to talent, Kelly supports those who work with us through a variety of benefits, perks, and work-related resources. Kelly offers eligible employees voluntary benefit plans including medical, dental, vision, telemedicine, term life, whole life, accident insurance, critical illness, a legal plan, and short-term disability. As a Kelly employee, you will have access to a retirement savings plan, service bonus and holiday pay plans (earn up to eight paid holidays per benefit year), and a transit spending account. In addition, employees are entitled to earn paid sick leave under the applicable state or local plan. Click here for more information on benefits and perks that may be available to you as a member of the Kelly Talent Community.

Trust the office staffing pioneer.

Finding the right job isn't always easy. Kelly® Professional & Industrial takes the guesswork out of your job search by connecting you with great opportunities that work for you. That means your schedule, your interests, and your career plan. In fact, our company created the staffing industry with the goal of connecting people with great office jobs—so you could say we're pretty good at it!

About Kelly

Work changes everything. And at Kelly, we're obsessed with where it can take you. To us, it's about more than simply accepting your next job opportunity. It's the fuel that powers every next step of your life. It's the ripple effect that changes and improves everything for your family, your community, and the world. Which is why, here at Kelly, we are dedicated to providing you with limitless opportunities to enrich your life—just ask the 300,000 people we employ each year.

Kelly is committed to providing equal employment opportunities to all qualified employees and applicants regardless of race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, age, marital status, pregnancy, genetic information, or any other legally protected status, and we take affirmative action to recruit, employ, and advance qualified individuals with disabilities and protected veterans in the workforce. Requests for accommodation related to our application process can be directed to the Kelly Human Resource Knowledge Center. Kelly complies with the requirements of California's state and local Fair Chance laws. A conviction does not automatically bar individuals from employment. Kelly participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S.

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