CCS Support Operations Sr. Planner Job Listing at Kelly Services in Franklin, TN (Job ID US3588441_BH9912068)

Description

Nissan is currently seeking a dynamic individual to join our Connected Car Services Operations team as a Support Operations Sr. Planner. This role is integral in supporting and promoting the use of connected car technologies for all internal and external business partners.
Summary:
The Support Operations Sr. Planner will collaborate cross-functionally with Consumer Affairs Call Centers, Training Operations, and connected car vendors. The individual will serve as a champion for educating dealership personnel, call centers, and internal Nissan and Infiniti employees on the benefits of connected cars.
Responsibilities:

• Oversee training programs for Customer Quality and Consumer Affairs, enhancing customer enrollment and understanding of Connected Car Services to boost engagement with features.
• Provide training support for business partners, including:
  • Owner Services Call Center and other internal departments
  • SXM District Managers
  • Product Specialists during events such as Auto Shows and Launches
  • Additional training initiatives as required (e.g., Dealer Advisory Board, regional and field teams, dealership personnel)
• Support the resolution of customer concerns with connected car service providers and vendors, as well as Nissan Digital and R&D teams.
• Contribute to process improvement efforts within CQ call centers.
• Assist the region/field with connected services enrollment and program-related concerns.
• Manage communications with business partners through weekly/monthly updates, including webinars and field communications.
• Create and update operation manuals, one-page summaries, and training overviews for all connected vehicle programs.
• Represent the Connected Car Services program as a Subject Matter Expert (SME) at various conferences and seminars.

Minimum Qualifications:

• Job Knowledge and Skill:
  • Proficient in creating engaging training presentations.
  • Excellent digital analytics skills, with the capacity to compile and analyze data from multiple sources to derive actionable insights.
  • Advanced capabilities in Excel and PowerPoint.
  • Working knowledge of Adobe and Tableau analytics products.
  • Five or more years of directly related professional-level operational experience, including field or dealer experience.
• Education:
  • Bachelor's degree required.
• Travel:
  • Willingness to travel 10% of the time for day or overnight domestic trips.

Benefits:

• Weekly pay
• 16 paid holidays
• 2 weeks of paid time off (accumulated)
• Enhanced medical benefits
• Kelly Perks Discount Program

As part of our promise to talent, Kelly supports those who work with us through a variety of benefits, perks, and work-related resources. Kelly offers eligible employees voluntary benefit plans including medical, dental, vision, telemedicine, term life, whole life, accident insurance, critical illness, a legal plan, and short-term disability. As a Kelly employee, you will have access to a retirement savings plan, service bonus and holiday pay plans (earn up to eight paid holidays per benefit year), and a transit spending account. In addition, employees are entitled to earn paid sick leave under the applicable state or local plan. Click here for more information on benefits and perks that may be available to you as a member of the Kelly Talent Community.

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