Client Relations Specialist Job Listing at Kelly Services in Lincoln, NE (Job ID US3581817_BH9891411)

Description

Now hiring a Client Relations Specialist for our premier client in Lincoln, NE!

Pay: $20/hr
Hours: 8am-4:30pm, M-F
Location: Lincoln, NE 68510
Position Type: Temp to hire

Job Summary: You will serve as a liaison between the company and internal and external partners. You will develop and strengthen customer relationships by providing timely and accurate responses to inquiries and conducting analysis to solve problems under limited supervision. You may provide guidance, coaching, and training to associates.

Responsibilities

• Provide quality customer service through daily contact with providers ensuring they are educated on all contractual issues.
• Strengthen provider loyalty and ensure required persistency of network is achieved.
• Maintain contract knowledge of all networks to ensure the information provided to our customers is in accordance with guidelines and state requirements.
• Daily liaison for panel leasing arrangements including administration, customer complaint resolution, and claim discrepancy situations.
• Extensive knowledge and proficiency of the Managed Care imaging system.
• Responsible for the credentialing and re-credentialing of our network providers.
• Responsible for the reporting of providers to the HealthCare Integrity and Protection Data Bank and related state licensing boards.
• Assist in recruitment of providers in targeted areas and keep abreast of the current recruitment plan to provide accurate information to our customers.
• Partner with our Provider Network Representatives to help expand our growing network.
• Develop and maintain relationships with contacts from assigned files, and make the appropriate updates or changes to our system as needed.
• Assist in the fee negotiation process between active or potential network providers and our Actuarial department, providing the appropriate information for fee review.
• Provide effective complaint resolution for our insured members and network providers. This may involve educating dental offices regarding their agreement, and acting as a mediator between dental office and insured persons.
• Meet all functional measurements when processing work from the Managed Care Imaging queues.
• Partner with the Compliance and Law departments to ensure that we are following state laws involving PPO contracts and Credentialing requirements.
• Other duties as assigned.

Qualifications

• H.S. Diploma or GED required, Associate's Degree preferred.
• 2-4 years related experience required.
• Ability to develop and interpret provider contracts.

Apply now for immediate consideration!

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As part of our promise to talent, Kelly supports those who work with us through a variety of benefits, perks, and work-related resources. Kelly offers eligible employees voluntary benefit plans including medical, dental, vision, telemedicine, term life, whole life, accident insurance, critical illness, a legal plan, and short-term disability. As a Kelly employee, you will have access to a retirement savings plan, service bonus and holiday pay plans (earn up to eight paid holidays per benefit year), and a transit spending account. In addition, employees are entitled to earn paid sick leave under the applicable state or local plan. Click here for more information on benefits and perks that may be available to you as a member of the Kelly Talent Community.

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About Kelly

Work changes everything. And at Kelly, we're obsessed with where it can take you. To us, it's about more than simply accepting your next job opportunity. It's the fuel that powers every next step of your life. It's the ripple effect that changes and improves everything for your family, your community, and the world. Which is why, here at Kelly, we are dedicated to providing you with limitless opportunities to enrich your life—just ask the 300,000 people we employ each year.

Kelly is committed to providing equal employment opportunities to all qualified employees and applicants regardless of race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, age, marital status, pregnancy, genetic information, or any other legally protected status, and we take affirmative action to recruit, employ, and advance qualified individuals with disabilities and protected veterans in the workforce. Requests for accommodation related to our application process can be directed to the Kelly Human Resource Knowledge Center. Kelly complies with the requirements of California's state and local Fair Chance laws. A conviction does not automatically bar individuals from employment. Kelly participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S.

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