Collections Analyst Job Listing at Kelly Services in Wilsonville, OR (Job ID US3620814_BH10020305)

Description

Position: Collections Analyst
Location: Willsonville, OR
Pay Rate: $30/hour and up (DOE)
Reports To: Global Collections Manager

Position Overview:
Twist Bioscience is seeking a Collections Analyst to manage timely collections across a portfolio of accounts while fostering positive customer relationships. The role is crucial in maximizing revenue, minimizing bad debt exposure, and supporting cross-functional initiatives. This position also assists the Accounts Receivable team with projects such as obtaining customer contact information and sales tax exemption certificates.

Key Responsibilities:

• Monitor customer aging, identify overdue accounts, and follow collection policies.

• Influence customers to adhere to payment terms and drive key performance metrics (Aging, Days to Pay, DSO).

• Manage projects to collect AP contact information and sales tax exemption certificates; input data into supporting software.

• Facilitate account meetings to resolve discrepancies or concerns.

• Apply critical thinking to assess portfolios and recommend account strategies.

• Communicate risks and account updates to leadership and cross-functional teams.

• Prepare bad debt write-offs with supporting documentation for approval.

• Generate weekly reports on past-due accounts for leadership visibility.

• Participate in initiatives to improve collection results, DSO, and delinquency.

• Build positive relationships with internal and external partners.

• Recommend and implement process improvements to enhance efficiency and collections management.

• Track industry trends and account performance to proactively address risks.

• Support a collaborative team environment built on mutual accountability and respect.

Qualifications & Skills:

• Bachelor's or Associate's degree in a relevant field, or 2–3 years of commercial collections experience.

• SAP experience preferred.

• Proven collection, negotiation, and problem-solving skills.

• Strong written and verbal communication; ability to influence and articulate effectively.

• Advanced Excel skills (formulas, pivot tables, graphs, linked spreadsheets).

• Demonstrated process improvement and innovative thinking skills.

• Ability to manage difficult customer communications professionally.

• Highly organized, detail-oriented, and self-directed.

• Ability to adapt to change, handle uncertainty, and work effectively across teams.

• Strong work ethic, integrity, and commitment to achieving business results.
  
  #CB #P1 #P2

As part of our promise to talent, Kelly supports those who work with us through a variety of benefits, perks, and work-related resources. Kelly offers eligible employees voluntary benefit plans including medical, dental, vision, telemedicine, term life, whole life, accident insurance, critical illness, a legal plan, and short-term disability. As a Kelly employee, you will have access to a retirement savings plan, service bonus and holiday pay plans (earn up to eight paid holidays per benefit year), and a transit spending account. In addition, employees are entitled to earn paid sick leave under the applicable state or local plan. Click here for more information on benefits and perks that may be available to you as a member of the Kelly Talent Community.

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Work changes everything. And at Kelly, we're obsessed with where it can take you. To us, it's about more than simply accepting your next job opportunity. It's the fuel that powers every next step of your life. It's the ripple effect that changes and improves everything for your family, your community, and the world. Which is why, here at Kelly, we are dedicated to providing you with limitless opportunities to enrich your life—just ask the 300,000 people we employ each year.

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