Contract administrator Job Listing at Kelly Services in Chelmsford, MA (Job ID US3601533_BH9968681)

Description

Job Posting: Contract Adminstrator

Location:  Chelmsford, MA
Company: Kelly
Pay rate $30/hour

Job Summary:

ZOLL Global Sales Contract adminisstrator (GSCM) strives to help grow the business by providing exceptional customer service through positive, productive customer engagement. This role is designed to support ZOLL's business by interacting with the Sales team through Salesforce and other methods to facilitate product purchases by our customers through contractual documents. The person in this role will work closely with their team manager to provide support within the scope of the assigned work or projects.

Essential Functions:

• Work the Salesforce queue assigned from start to finish, partnering with internal approvers as necessary.
• Field inquiries, calls, and emails from Sales and Customer Service regarding contractual questions and administer the resulting Salesforce case to closure.
• Respond to miscellaneous data/report requests.
• Report on various tasks within GSCM, including end-of-life contracts and renewals.
• Respond to documentation requests from cross-functional internal personnel.
• Correspond with external and internal customers and follow up as needed.
• Administer documentation requests for review by management from initiation to execution and coordinate timely completion.
• Download informational requests from portals and determine appropriate actions.
• Communicate with internal cross-functional subject matter experts on action items received from Salesforce and portals.
• Work on membership and price activations as tasked.
• Provide supporting documentation for tasked action items.
• Coordinate with functional leaders to ensure all processes are documented.
• Download and report on membership on a weekly/monthly/quarterly basis.
• Maintain records in Contract Safe by uploading executed contracts and agreements and working closely with all GSCM members to ensure data accuracy.
• Support the GSCM Department, International Sales, and Management as needed.
• Complete other department projects as assigned by Management.

Required/Preferred Education and Experience:

• Associate's Degree or equivalent experience preferred.
• 2-4+ years of contracts experience preferred.

Knowledge, Skills, and Abilities:

• Exceptional interpersonal and communication skills; ability to work collaboratively.
• Excellent attention to detail and accuracy.
• Independent problem-solving skills.
• Innate curiosity for business process improvement.
• Willingness to take ownership of processes and strive for continuous improvement.
• Ability to multi-task, prioritize, and manage time effectively.
• Strong analytical, organizational, communication, and attention to detail skills.
• Ability to interact with all levels within the organization.
• Strong overall computer skills; high proficiency with Excel, Word, databases, and the internet are essential.
• Experience working with Oracle is a plus.
• Ability to retain and recall previously introduced processes.

As part of our promise to talent, Kelly supports those who work with us through a variety of benefits, perks, and work-related resources. Kelly offers eligible employees voluntary benefit plans including medical, dental, vision, telemedicine, term life, whole life, accident insurance, critical illness, a legal plan, and short-term disability. As a Kelly employee, you will have access to a retirement savings plan, service bonus and holiday pay plans (earn up to eight paid holidays per benefit year), and a transit spending account. In addition, employees are entitled to earn paid sick leave under the applicable state or local plan. Click here for more information on benefits and perks that may be available to you as a member of the Kelly Talent Community.

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About Kelly

Work changes everything. And at Kelly, we're obsessed with where it can take you. To us, it's about more than simply accepting your next job opportunity. It's the fuel that powers every next step of your life. It's the ripple effect that changes and improves everything for your family, your community, and the world. Which is why, here at Kelly, we are dedicated to providing you with limitless opportunities to enrich your life—just ask the 300,000 people we employ each year.

Kelly is committed to providing equal employment opportunities to all qualified employees and applicants regardless of race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, age, marital status, pregnancy, genetic information, or any other legally protected status, and we take affirmative action to recruit, employ, and advance qualified individuals with disabilities and protected veterans in the workforce. Requests for accommodation related to our application process can be directed to the Kelly Human Resource Knowledge Center. Kelly complies with the requirements of California's state and local Fair Chance laws. A conviction does not automatically bar individuals from employment. Kelly participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S.

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