Customer Service Rep Job Listing at Kelly Services in Pittsburgh, PA (Job ID 10115217)

Description

Kelly is hiring a Customer Service Rep for a long-term contract role with one of our prestigious clients based out in Pittsburgh, PA, 15275.

Job Title: Customer Service Rep
Location:  Pittsburgh, PA, 15275              
Employment Type: Long term contract
Pay rate: $25-30/Hr.

Job description
 

• Plans and executes expedient and efficient processing of customer orders in the SAP system to ensure products are delivered to customers on time and without problems. This includes maintenance of customer messages and contact information in Customer Master Data records, notifying plants of special customer requests and shipping arrangements verifying price and incoterms on purchase orders.
• Coordinates shipping and delivery between customers and plants. This requires knowledge of logistics procedures, transportation methods, and regulations.
• Reviews requests for special pricing for consistency, alignment with current freight and payments terms, and proper approvals. Submits price requests with zero errors.
• Investigates and resolves customer deductions; identifies and corrects contributing factors to avoid future deductions.
• Reports inventory shortages or issues to the Regional Supply Chain Manager and Inventory Planner. Timely assignment of available inventory to comply with transportation/warehousing lead times and meet with customers delivery requirements. May include discussions with management and/or sales to review changes in customers demands or deviations of requirements.
• Registers customer complaints in the April Star database and provides corrective actions for problems encountered in shipping, billing and inventory. Enters SCAR/CAR as required for internal and external supplier non-compliance issues.
• Develops strong working relationships with external customers.

Skills/Experience:           
 

• BS degree in Business, Logistics, or Supply Chain with 5 years related experience preferred. Equivalent business or industry experience will be considered.
• Proficient working knowledge of SAP (or similar ERP) in a manufacturing environment.
• Functional knowledge of MS Excel and Power Point to provide support to the Regional Manager/sales team/customer is desirable.
• The position requires strong organizational, communication and time management skills.
• Excellent problem solving, persuasion, negotiation and conflict resolution skills are critical.
• Ability to quickly grasp general business and market information as well as related technical information regarding products to serve as a department resource.
• International logistics operations experience and knowledge of export compliance regulations are a plus.

If you believe you are a good fit for this opportunity, please submit your application through the job posting link. We also encourage you to share references if you have them.

 

As part of our promise to talent, Kelly supports those who work with us through a variety of benefits, perks, and work-related resources. Kelly offers eligible employees voluntary benefit plans including medical, dental, vision, telemedicine, term life, whole life, accident insurance, critical illness, a legal plan, and short-term disability. As a Kelly employee, you will have access to a retirement savings plan, service bonus and holiday pay plans (earn up to eight paid holidays per benefit year), and a transit spending account. In addition, employees are entitled to earn paid sick leave under the applicable state or local plan. Click here for more information on benefits and perks that may be available to you as a member of the Kelly Talent Community.

Get a complete career fit with Kelly®.

You're looking to keep your career moving onward and upward, and we're here to help you do just that. Our staffing experts connect you with top companies for opportunities where you can learn, grow, and thrive. Jobs that fit your skills and experience, and most importantly, fit right on your path of where you want to go in your career.

About Kelly

Work changes everything. And at Kelly, we're obsessed with where it can take you. To us, it's about more than simply accepting your next job opportunity. It's the fuel that powers every next step of your life. It's the ripple effect that changes and improves everything for your family, your community, and the world. Which is why, here at Kelly, we are dedicated to providing you with limitless opportunities to enrich your life—just ask the 300,000 people we employ each year.

Kelly is committed to providing equal employment opportunities to all qualified employees and applicants regardless of race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, age, marital status, pregnancy, genetic information, or any other legally protected status, and we take affirmative action to recruit, employ, and advance qualified individuals with disabilities and protected veterans in the workforce. Requests for accommodation related to our application process can be directed to the Kelly Human Resource Knowledge Center. Kelly complies with the requirements of California's state and local Fair Chance laws. A conviction does not automatically bar individuals from employment. Kelly participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S.

 Apply on company website