Description
Kelly Services is seeking an experienced Customer Service Rep in Elmhurst, IL. This job consists of working every Saturday and Sunday, 8am-430pm. You will not work Mon-Fri.
This is a contract to hire opportunity, meaning you will get hired directly after 4-6 months, depending on your performance and attendance.
Our client is rapidly growing and offering advancement opportunities to help build your career and skillset. They offer a culture that is second to none, where you will immediately feel like part of this company. They are a company that values its employees, provides training, support, and tools to continuously grow skill set, ability, and success. Our client offers an excellent training program, with an excellent internal promotion rate.
Interested candidates can reply to this ad, or send their updated resume to: spisana@kellyservices.com
Can also call Nancy at 630-506-8757
Pay: $18/hr.
Hours: Every Saturday and Sunday, 8am – 430pm (will not work Mon-Fri)
Job Summary:
Provide real-time management of maintenance and project service calls to ensure that technicians are as efficient as possible, and that customer SLAs are met to the greatest extent possible with existing Field Service staffing. The objective of this role is to ensure customer satisfaction and Field efficiency, and at the same time eliminate the day-to-day call management workload from the District Manager.
Essential Functions/Key Responsibilities:
Monitor service and project calls for assigned region, reassign calls based on SLA requirements, technician availability, and technician location.
Demonstrate understanding of assigned territory such that reassignment of calls can be effectively handled based on technician's current location.
Answer customer escalations for assigned region, coordinating with Service Technicians and District Managers.
Alert District Manager of at-risk SLAs and service issues that cannot be resolved.
Document service call actions in Service Center system.
Work with the District Managers in assigned region to understand technician and overall region objectives and desired targets/results for technician efficiency and customer satisfaction. Perform call management functions to contribute to these overall objectives and targets.
Education and Experience:
High school diploma or GED.
Prior customer service or equivalent problem-solving experience required.
Effective use of Microsoft applications including Windows, Outlook, Excel, and Word.
What are the perks?
- Job stability
- Working for a company that values its employees, provides training, support, and tools to continuously grow skill set, ability, and success.
- Lots of room to grow.
What are the benefits as an employee with Kelly?
- https://www.mykelly.us/us-mykelly/perks/
Interested candidates can reply to this ad, or send their updated resume to: spisana@kellyservices.com
Can also call Nancy at 630-506-8757
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As part of our promise to talent, Kelly supports those who work with us through a variety of benefits, perks, and work-related resources. Kelly offers eligible employees voluntary benefit plans including medical, dental, vision, telemedicine, term life, whole life, accident insurance, critical illness, a legal plan, and short-term disability. As a Kelly employee, you will have access to a retirement savings plan, service bonus and holiday pay plans (earn up to eight paid holidays per benefit year), and a transit spending account. In addition, employees are entitled to earn paid sick leave under the applicable state or local plan. Click here for more information on benefits and perks that may be available to you as a member of the Kelly Talent Community.
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Work changes everything. And at Kelly, we're obsessed with where it can take you. To us, it's about more than simply accepting your next job opportunity. It's the fuel that powers every next step of your life. It's the ripple effect that changes and improves everything for your family, your community, and the world. Which is why, here at Kelly, we are dedicated to providing you with limitless opportunities to enrich your life—just ask the 300,000 people we employ each year.Kelly is committed to providing equal employment opportunities to all qualified employees and applicants regardless of race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, age, marital status, pregnancy, genetic information, or any other legally protected status, and we take affirmative action to recruit, employ, and advance qualified individuals with disabilities and protected veterans in the workforce. Requests for accommodation related to our application process can be directed to the Kelly Human Resource Knowledge Center. Kelly complies with the requirements of California's state and local Fair Chance laws. A conviction does not automatically bar individuals from employment. Kelly participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S.
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